NHTSA ID Number: 10129682
Manufacturer Communication Number: sbw8812
TSB/Document Date: 2018-03-05
Summary
sbw8812 Hood Pivot Replacement, 4900 Models
88-12
Hood Pivot Replacement, 4900 Models
Constellation
Heritage
4700 Models
4800 Models
> 4900 Models
Western Star![]()
Service Bulletin
5900 Models
6900 Models
General Information
When replacing a hood pivot on a Western Star
4900 vehicle, discard the old fasteners and replace them with
the new fasteners listed in Table 1 and Table 2, using the procedure in this bulletin.
Procedure
1. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
2. Place a support between the floor and the front of the hood; see Fig. 1.
The support should be as wide and as long as the front of the hood, and should be the same height as the
lowest edge of the hood. Place cardboard, carpet, rags or other padding on top of the support to protect the
hood.
3. Tip the hood back about half-way, until it is balanced over the pivot, to remove the tension on the torsion
springs. Prop the hood in this position or have another person support it there.
4. Remove the bolts that attach the springs and the safety cable to the radiator mounted bracket. See Fig. 2.
2
1
3
1
01/28/2003
A
f880634
NOTE: LH shown.
1. Spring Bolt
2. Cable Bolt
3. Radiator Bracket
Fig. 2, Torsion Spring and Safety Cable
03/17/2011
f880889
A. The top of the support should be at same height
as the lowest edge of the hood.
1. Cardboard, Carpet, or Furniture Pad
Fig. 1, Supporting the Hood
5. Rest the hood fully open on the support.
6. Cut the tie straps that retain the headlight harness, and unplug the headlight connectors.
Western Star
Service Bulletin, April 2015
Page 1
88-12
Hood Pivot Replacement, 4900 Models
Western Star![]()
Service Bulletin
Constellation
Heritage
4700 Models
4800 Models
> 4900 Models
5900 Models
6900 Models
7. Remove the hood pivot nut, bolt, and washer. See Fig. 3.
8. Carefully roll or slide the hood support and hood away from the vehicle.
9. Remove the hood pivot from the pivot mount. Discard the capscrew and washer. See Fig. 4.
3
2
1
5
6
4
1
2
3
4
03/06/2015
f880922
03/05/2015
NOTE: LH shown.
1. Hood
2. Pivot Bolt, 3/4–10 x
2.5
3. Washer
4. Hood Pivot
5. Pivot Nut, 3/4–10
6. Hood Pivot Mount
f880921
NOTE: LH shown.
1. Capscrew, 3/4–16
2. Lockwasher
3. Hood Pivot
4. Hood Pivot Mount
Fig. 4, Hood Pivot Mounting
Fig. 3, Hood Pivot
10. Using a new capscrew and lockwasher (see Table 1), install the hood pivot on the mount. Tighten the capscrew 170 to 180 lbf·ft (230 to 244 N·m). See Fig. 4.
11. Supporting the hood, align the pivot bracket on the hood with the pivot.
12. Using new fasteners (see Table 2), insert the pivot bolt and washer, and secure with the nut. See Fig. 3.
Tighten the nut 260 lbf·ft (350 N·m).
13. Plug in the headlight harness connectors and use tie straps to fasten them securely to the hood.
14. Close the hood half-way and support it. Bolt the torsion springs and safety cables to the radiator bracket.
Tighten the torsion spring and safety cables 16 lbf·ft (21 N·m).
15. Remove the hood support and close and latch the hood.
16. Check and adjust the hood alignment following the instructions in Western Star
Workshop Manual, Section
88.00, Subject 120.
Page 2
Western Star
Service Bulletin, April 2015
88-12
Hood Pivot Replacement, 4900 Models
Constellation
Heritage
4700 Models
4800 Models
> 4900 Models
Western Star![]()
Service Bulletin
5900 Models
6900 Models
Replacement Parts
Parts are available through the PDCs.
See Table 1 and Fig. 4 for hood pivot replacement parts.
See Table 2 and Fig. 3 for the pivot mounting replacement parts.
Part Number
23-09447-125
WWS 131046
Parts for Pivot Mounting, 4900 Models
Description
SCREW-CAP, HEX, GRADE 8, 3/4-16 UNF
WASHER-HELSPG LOCK ZN 0.75
Qty.
2
2
Table 1, Parts for Pivot Mounting, 4900 Models
Part Number
23-14085-250
23-09114-014
23-13577-111
Parts for Hood Pivot Replacement, 4900 Models
Description
SCREW-CAP, HEXSOCH, 3/4-10 x 2.5
WASHER-HRDN, 0.81 x 1.13 x 0.177, ZN
NUT-PTRQ 3/4-10NC GRC
Qty.
2
2
2
Table 2, Parts for Hood Pivot Replacement, 4900 Models
Warranty
This bulletin is informational only. Warranty does not apply.
Western Star
Service Bulletin, April 2015
Page 3
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: sbw8812
Replacement Service Bulletin Number:
MFR Communication Date: 2015-04-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:HOOD
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
- [TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler
/Dodge
/Jeep
/Fiat
2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast. - [OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.
- Bi-Directional Control, Quickly Locate Problems: Turn your phone into a professional diagnostic tool. You can send commands from your phone to the ECU to test injectors, cooling fans, headlights, A/C clutch, windows, wipers, and more. See which one doesn't respond. Helps you quickly locate the problem and save time. No need to tear things apart, avoid blind disassembly.
- Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
- Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
- AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
- 8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW
, VW
, Au-di, Benz, Porsche
, Toyota
, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.




