claims were paid via AutoPay since April 1st
o Total Paid claims:
746,684
o Total AutoPay claims: 77,294


From April 1 – May 16, dealers using AutoPay
had an average of 38% of total claim volume
paid automatically using AutoPay
o D and E size dealers had up to 60% of their
total claims were generated through
AutoPay

Below are some helpful hints to ensure dealers are
receiving the maximum benefit of AutoPay with no
interruption to service activities.
Assigning a claim number using AutoPay: When
assigning a claim number to an AutoPay flash there
are two options, manually entering a claim number
or leaving the claim number field blank to assign
the RO number as the claim number. Doing so,
speeds up the reconciliation process by allowing the
claim number and RO number to be easily matched
on the Weekly Cycle Statement. Dealers can also
consider adding an “A” at the beginning or end of
the claim number to make the AutoPay claims
easily identifiable on the claim statement.

Notification an AutoPay claim has been
processed: Technicians receive confirmation in
wiTECH when an AutoPay flash claim has been
generated. Ensuring the Warranty Administrator is
aware of the flashes processed via AutoPay is
critical when processing claims with multiple
conditions. Adding “AP” to the tech notes is an
effective way to signal the claim was processed via
AutoPay. When the Warranty Administrator sees
“AP” in RO notes indicating the condition was paid
via AutoPay, they are aware no action is required
for that condition. Another simple but effective tip
is to have the technician write the AutoPay claim
number directly on the RO. Lastly, AutoPay has an
email option to allow the technician to send an
email to the Warranty Administrator to notify and
provide the Warranty Administrator no action is
required.
Behind the scenes, AutoPay is a sophisticated
application capable of gathering a great deal of
information required to build a claim in a matter of
minutes. Once familiar with AutoPay capabilities,
and making few minor process changes, dealers can
harness the power of this time saving tool.
Since AutoPay’s debut, it remains the first and only
automatic payment solution in the industry. We
continue to look for opportunities to enhance overall
performance and are optimistic that a solution will
be identified in the near future to allow dealer
utilizing batch processing to take advantage of
AutoPay as well.

Rental On A Mopar Claim
It has been brought to our attention that the “GW”
process for a Mopar related to rental was setting a
message code AC1 (Incorrect authorization code
for claim type). On a Mopar claim, you can now use
Authorization Code “GW” to approve rental

Recall when a repair(s) merits providing the
customer with a loaner vehicle. A stand-alone
loaner/rental claim is not valid; it must be
associated with a valid Warranty, Mopar or Recall
repair.”

The Warranty Administration Manual states “The
Alternate Transportation process applies only to
repairs performed under Warranty, Mopar or

Sending a rental only Mopar claim to RA will slow
down the process when these do not require RA
approval.

Page 7

Warranty Operations Newsletter
Volume 2, Issue 2
Warranty Training Courses by Performance Institute
FCA US offers a number web-based self-study
courses that can help dealers and their staff
develop a sound Warranty Administration
system in the dealership. The Performance
Institute learning management system allows

Course
Code

Course Name
(Type)

administrators, mangers and students to
effectively conduct and maintain training at
FCA US.
The following list is of the courses available
for Warranty Administration.

Target
Audience

Content Overview

WARSV2OL

Warranty for
Service (VCO)

Employees who
are new to FCA
group dealerships

Provides a high level overview of essential warranty knowledge and insider
tips that apply to all Service professionals.

WARRP2WB

Warranty Reports
(Web)

New managers to
FCA group
dealerships

Designed to educate Warranty and Service personnel about how to read
and analyze warranty-related reports

WARROS

Understanding
Repair Orders
(VCO)

Employees who
are new to FCA
group dealerships

Provides participants with knowledge, skills, and tools that will help them
identify the components of a Repair Order and understand how to interpret
a Repair Order to assign LOP codes to warranty claims. Topics such as
actual time, diagnostic time, finding the proper diagnostic LOP and
assigning it are also detailed.

WARPT2OL

Warranty for Parts
(VCO)

New Parts
department
employees

Provides a high level overview of essential warranty knowledge and insider
tips that apply to all Parts professionals

WARPOL

Warranty Policy
Requirements
(VCO)

Employees who
are new to FCA
group dealerships

Provides dealership employees with a working knowledge of Chrysler
warranty policies and how these policies apply to everyday work. Topics
covered include: Warranty policy tools and where to find them, how the
Sales and Service Agreement impacts warranty administration, audits and
chargebacks.

WARLOP

Labor Operations
(VCO)

New employees
that will be
assigning LOPs to
claims

Provides participants with everything you need to know about Labor Ops for
assigning LOP codes to warranty claims. Participants will gain an
understanding of why the labor operation assignment system is important
for processing claims, as well as, learn to identify different types of LOP
codes and how to identify primary and related LOPs.

WARDCT

DealerCONNECT
Tools for Warranty
Administration
(VCO)

Employees who
are new to FCA
group dealerships

Features techniques for using various DealerCONNECT tools like VIP,
TechCONNECT, the Global Recall System and others for assigning Labor
Operations and processing warranty claims. In addition, this VCO looks at
the service process and the overall impact it has on warranty administration.

WARCOV

Understanding
Warranties
Coverage’s (VCO)

Employees who
are new to FCA
group dealerships

Reviews Chrysler warranties and identifies where to get information on
Chrysler warranties. Topics covered during this session include: Basic
Limited Warranty details, limitations to the basic limited warranty, what’s
covered and what’s not, emissions warranty, heavy-duty truck warranty and
additional warranties such as powertrain and Mopar

WARCLM

Claims Processing
(VCO)

New employees
that will be
processing claims

Provides participants with the knowledge and skills necessary to process
warranty claims and to correct warranty claims that are rejected due to
incompatible LOP assignments. This training also covers Claim Entry, Claim
Corrections, Payments and Chargebacks, as well as, steps to complete the
Claim process once it has been paid.

WADWINWB

Introduction to
DWIN (Web)

New managers to
FCA group
dealerships

This course introduces Warranty Administrators and Service Managers to
the Dealer Warranty Information Network (DWIN).

Page 8

Warranty Operations Newsletter
Volume 2, Issue 2
2016 Warranty Bulletin Highlights
Bulletin #

Subject

Release Date

D-16-01

(X62) Hydraulic Clutch Master Cylinder/Reservoir
Hose – 2013-2015 Dart/2014-2015 Cherokees

Jan 8

D-16-02

(X60) Fuel Tank – 2004-2005 Chrysler Town &
Country / Dodge Caravan / Grand Caravan (Rev. A)

Feb 25

D-16-03

“Can/Am” Warranty Coverage – 595 and 596 WCC

Feb 12

D-16-04

Automatic Labor Rate Increase (ALRI) - 2016

Jan 30

D-16-05

(X66) RB5 & RB6 8.4 Nav Radio – 2014-2015 Dodge
Dart
Enhancements to Vehicle Digital Imaging (VDI)
Process
Removal of 9-Spd 948TE Trans from the Powertrain
Service Center (PTSC) Pre-Auth Program
Technician Training Edits TT3 / TT5 / TT6 – Are Not
Eligible for RA Submission to the WCC

D-16-06
D-16-07
D-16-08

March 1
April 8
March 3
March 8

Fast Feedback Program and VIP LOP Restriction Warranty Bulletins are located in COMDASH

Page 9