August 2016
Dealer Service Instructions for:

Customer Satisfaction Notification S17
Spare Tire Carrier Owner Information
Models

2014-2016

(VF) RAM ProMaster

NOTE: This campaign applies only to the above vehicles equipped with an
Underslung Tire Carrier (sales code TBN) built through February 05, 2016
(MDH 020512).

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The owner’s manual/user’s guide and tool kit tip card on about 55,900 of the above
vehicles have spare tire change process instructions which may lack adequate
detail in the use of the spare tire carrier.
Repair
An owner’s manual addendum card must be inserted into the owner’s manual and a
tip card must be placed in the tool kit.

 Copyright 2016, FCA US LLC, All Rights Reserved

(tdb)

Customer Satisfaction Notification S17
Spare Tire Carrier Owner Information

Page 2

Parts Information
Part Number

Description

04670694AA

Card, Laminated Tip Instruction

04670697AA

Card, Addendum (English - United States)

04670699AA

Card, Addendum (French - Canada)

04670698AA

Card, Addendum (Spanish - Mexico)

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Customer Satisfaction Notification S17
Spare Tire Carrier Owner Information
Service Procedure

Page 3

ADDENDUM CARD

1. Open the glove box and
identify the language of the
owner’s manual.

GLOVE BOX

2. Insert an addendum card,
with matching language, into
the owner’s manual/user’s
guide kit (Figure 1).

Figure 1 – Glove Box Addendum Card
INSTRUCTION
TIP CARD

3. Locate the tool kit stored
under the front seat.

4. Open the tool kit and insert
the instruction tip card into
the tool kit (Figures 2 and 3).

TOOL KIT

Figure 2 – Hard Case Tool Kit

TOOL KIT

5. Close the tool kit and install
the tool kit back in its
original location.

INSTRUCTION
TIP CARD

Figure 3 – Soft Bag Tool Kit

Customer Satisfaction Notification S17
Spare Tire Carrier Owner Information

Page 4

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use the following labor operation number and time allowance:

Insert Owner Manual Addendum Card
And Replace Tire Change Tip Card

Labor Operation
Number

Time
Allowance

23-S1-71-82

0.0 hours

95-23-17-51

$5.00

Special Service Operation
Flat Fee for Inserting Owner Manual
Addendum Card and Replacing the
Tire Change Tip Card at Dealer

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.

Customer Satisfaction Notification S17
Spare Tire Carrier Owner Information

Page 5

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

SPARE TIRE CARRIER OWNER INFORMATION
____________________________________________________________________________________

CUSTOMER SATISFACTION NOTIFICATION

S17

This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2014 through 2016 RAM ProMaster
vehicles equipped with an underslung tire carrier.
The problem is...

The Owner’s Manual and User’s Guide have spare tire change process instructions
which may lack adequate detail in the use of the spare tire carrier.

What you should
do…

We ask that you insert the enclosed yellow addendum card into the owner’s manual
and user guide kit which is located in the glove box. We also ask that you insert the
enclosed pictorial tip card into the tire change tool kit located below the front seat.

If you need help...

If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC