Service Bulletin

14-037

June 27, 2014

ATB 51804 (1406)

Product Update: Front Passenger’s Door Glass Separates From
Regulator
AFFECTED VEHICLES
Year
Model
2014
CR-V

Trim
ALL

VIN Range
Check the iN VIN status for eligibility

BACKGROUND
The incorrect primer was used on the glass before it was glued to the holders that attach the glass to the regulator. The
glass can separate from the regulator and may come off the track, causing the glass to stop working and preventing it
from being rolled up or down.
NOTE: There are two bulletins for the front door glass:
• 14-036 Product Update: Driver’s Door Glass Separates From Regulator
• 14-037 Product Update: Front Passenger’s Door Glass Separates From Regulator
Vehicles may have the driver’s door glass, the passenger’s front door glass, or the glass in both front doors replaced.
Make sure you do only the bulletin(s) as directed by the iN VIN status inquiry.
CORRECTIVE ACTION
Replace the front passenger’s door glass.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory. Repair these vehicles before
they are sold.
PARTS INFORMATION
Part Name

Part Number

Quantity

Right (Passenger’s) Front Door Glass

73300-T0G-G00

1

WARRANTY CLAIM INFORMATION
Operation Number

Description

Flat Rate Time

Template ID

Failed Part Number

8271B3

Replace the front passenger’s
door glass.

0.6 hour

14-037A

73300-T0G-G00

Defect Code:

5HJ00

Symptom Code: JF000
Skill Level:

Repair Technician
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CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you
should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Honda automobile dealer.

© 2014 American Honda Motor Co., Inc. – All Rights Reserved

REPAIR PROCEDURE
1. Using the applicable trim tool, carefully pry out the door mirror cover to detach the clips, then remove the door
mirror cover. Disconnect the tweeter connector (if applicable).

2. Carefully remove the power window switch panel by prying it out at the notch to detach the clips and the hooks,
then disconnect the connectors, and remove the switch panel.

3. Carefully pry out at the upper hook in the inner handle cap, then pull back the inner handle cap to remove it.

4. Remove the screws.

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5. Remove the pull pocket mat, then remove the screw.

6. Remove the door panel:
•
•
•
•

Starting at the bottom edge of the door panel, detach the clips with a commercially available trim pad remover.
Starting at the rear, pull the panel upward.
Remove the inner handle from the door panel.
Remove the door panel.

7. Disconnect the connector, and detach the harness clips.

8. Remove the pull pocket bracket.
9. Remove the plug caps, and carefully remove the plastic cover.

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10. Temporarily connect the switch, and carefully lower the glass until you can see the glass mounting bolts, then
remove them. Pull the glass out through the window slot. Be careful not to drop the glass inside the door.

11. Install the new glass through the window slot, then install the glass mounting bolts and torque them to 9.4 N·m
(6.9 lb-ft).
NOTE:
• Check the weatherstrip and glass run channel for damage.
• Wipe the run channel clean with a shop towel.
12. Verify that the window closes properly. If it does not, adjust the glass:
•
•
•
•
•

Move the vehicle to a hard, flat surface if necessary.
Carefully move the glass until you can see the glass mounting bolts, then loosen them.
Push the glass against the center lower channel, then tighten the mounting bolts, then retighten them.
Make sure that the glass moves smoothly.
Raise the glass until the window is closed, and check for gaps. Make sure the glass evenly contacts the run
channel.

13. Reinstall the remaining parts.
END
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