For questions, comments, or to submit an
inquiry, go to:
DDCSN.com > Warranty > Warranty Applications
> Inquiries > Submit an Inquiry

Daimler Trucks North America LLC

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WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001

Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
 Thomas Built Bus Dealers
 Sales Terms (DTR)
Freightliner Dealers
Western Star Dealers
 Direct Warranty Customers
 Used Product (DTR)
Sterling Dealers
 Export
 Travel Centers of America/Petro:Lube
FCCC Dealers
 DDC Distributors

IMPORTANT WARRANTY INFORMATION
REF 16-008
Effective
Release

03/21/2016
03/21/2016

SUBJECT

New Detroit Bearing Failure Analysis Standard Diagnostic Time

 Overview

In the continued partnership with the Joint Application Development (JAD) committee to simplify the
repair and claims submittal processes for the service network, DTNA is pleased to announce a Detroit
Lower End Bearing Failure Analysis Standard Diagnostic Time (SDT) now available for immediate use.

 New SDT

Detroit created SDT 013504E for the review and completion of the DD Platform Bearing Failure Guide
(DDC-SVC-MAN-0196). The SDT includes all necessary steps to review, inspect, and determine the
primary failed part (PFP) in a lower end bearing failure on a Heavy Duty Engine Platform (HDEP) engine.
The table below provides the new SDT and applicable engine series, respectively.
SDT
Lower End Bearing Failure Analysis
013504E

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Applicable Engine Series
DD13, D13E10, DD13GHG14
DD15, D15E10, DD15GHG14AT,
DD15GHG14TC
D16E10, DD16GHG14
DD13GHG17, DD15GHG17AT, DD16GHG17

The table on page 2 identifies what is included in the new SDT. To claim diagnostic time that was
required beyond the SDT, use General Diagnostic Time (labor code 939-1010E) and provide a detailed
explanation in the appropriate claim narrative section; please see Important Warranty Information (IWI)
letter 15-003 for more information about applying General Diagnostic Time.
The SDT is also available in the applicable Labor Time Guide as well as at www.ddcsn.com > Warranty >
Warranty Applications > Warranty System > Labor > SRTs > SRT Search. Any questions or feedback
regarding SDT/SRT usage may be addressed through the Warranty Support Center > Detroit Inquiries.

IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Warranty Operation Letters are available at DDCSN.com > Literature > Service Letters/Bulletins > Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 16-008
1 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 3/18/16

Daimler Trucks North America LLC

 Labor
Operation

For questions, comments, or to submit an
inquiry, go to:
DDCSN.com > Warranty > Warranty Applications
> Inquiries > Submit an Inquiry

WARRANTY DEPARTMENT
13400 Outer Drive West
Detroit, MI 48239-4001

Lower End Bearing Failure Analysis
10.7 Hours
013504E
Lower End Bearing Failure Analysis
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Notes:
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Read and follow the DD Platform Bearing Failure Guide (DDC-SVC-MAN-0196)
Complete the Driver Questionnaire
Vehicle and engine visual inspection
Retrieve fault codes and DDEC reports
Oil filter and oil filter standpipe inspection
Drain and inspect the lubricating oil
Remove oil pan and inspect
Remove oil pump and suction manifold and inspect
Lower end bearing removal and inspection (rods and mains)
Determination of PFP based on inspection and documenting photographs
Reinstall the lower end bearings, oil pump, suction manifold, and oil pan as required, based on if the
engine is being repaired or replaced
The bearing failure analysis should only be completed if a lower end bearing failure is suspect. Some
complaints that are associated with a lower end bearing failure include: rod out of block, engine
seized, no crank, and noisy or knocking.
All results and values from completing the bearing failure guide must be included in the claim
narrative
Use SDT 021000G (Test E Completion) on claims where the lower end bearing failure was due to
reverse engine rotation, see IWI letter 15-017; do not apply SDT 013504E also
To claim diagnostic time that was required beyond the SDT, use General Diagnostic Time (labor code
939-1010E) and provide a detailed explanation in the appropriate claim narrative section; please see
IWI letter 15-003 for more information about applying General Diagnostic Time.

IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version online: Warranty Operation Letters are available at DDCSN.com > Literature > Service Letters/Bulletins > Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 16-008
2 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 3/18/16