Service
Automotive Division

Service Campaign Bulletin SC-75

January 12, 2018

CUSTOMER SERVICE CAMPAIGNS 4003 AND 4004
Equator Airbag Control Unit (ACU) Reprogramming
Affected Models:

2009 - 2012 Equator

Affected Departments:

Management, Service, Parts, Warranty

Suzuki Motor Corporation is conducting a customer service campaign on all 2009 - 2012 Equator models to
reprogram the Airbag Control Unit (ACU).
This Technical Service Bulletin includes a copy of the customer letter, the service repair procedure, and warranty
administrative information for Suzuki Service Providers.
NOTE:
The ACU is referred to as the Diagnostic Sensor Unit in Suzuki Repair Information provided on Suzuki PitStopPlus.
What is the problem?
The ACU software could allow an unintended deployment of the side curtain airbags under certain driving conditions.
These driving conditions typically include vehicle operation on unpaved roads or off-road areas where one side of
the vehicle is higher than the other.
Reprogramming the ACU will improve the rollover-sensing calibration to address these unique conditions and
help prevent unintended side curtain airbag deployment while maintaining the design intent for deployment in
rollover crashes.
In this bulletin, the ACU is identified by two types of communication systems internal to the vehicle: FA6 was
used in model-year Equators from 2009 - 2011; FA9 was in 2012 model-year Equators.
Affected Models:
2009 - 2012 Equator
Verify if the vehicle is affected by the service campaign:
Confirm the service campaign status by checking the VIN on the driver's side dashboard against the Vehicle
Master in Suzuki Connect to see if the ACU needs to be reprogrammed. If you have a question regarding vehicle
eligibility, contact the Suzuki Motor of America, Inc. (SMAI) Warranty Department.
What you will do as a Suzuki Service Provider:
1)

Reprogram the ACU.

2)

Submit a warranty claim.
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What Suzuki Motor of America, Inc., will do:
During the week of January 8, 2018, SMAI will mail notification letters to owners of affected vehicles for whom we
have information. The letter instructs the customer to contact a Suzuki Service Provider to schedule an appointment.
Service Campaign Repair Kit:
No replacement parts are necessary for this service campaign. However, SMAI will send you a service campaign
repair kit free of charge with the items necessary for the reprogramming procedure. This kit includes:
●● Reprogramming Software CD
●● FA6 Cable (J-51594, Blue), P/N 99970-00FA6

●● FA9 Serial Connector
●● FA9 USB Cable, P/N 99970-00FA9

The reprogramming software is also available in Suzuki PitStopPlus under the Tools and Equipment tab; it is
also located under Misc. Drivers, Software & Information.
Additional FA6 and FA9 replacement cables can be ordered using the normal parts ordering system on
Suzuki Connect:
Suzuki Service Provider FA6 Cost: $200.00
Suzuki Service Provider FA9 Cost: $300.00
If you have any questions related to purchasing or availability of replacement cables, contact National Parts
Coordination at (714) 854-2165
Warranty Claim Processing:
Submit a warranty claim for each service campaign repair immediately upon completion. This campaign requires
you to file a warranty claim using ONE of the methods described below:
2009 - 2012 EQUATOR — SUZUKI CONNECT SHORT CAMPAIGN CLAIM:
A Short Campaign Claim will reimburse you for reprogramming the airbag control unit with a labor time of:
2009 - 2011 Equator Models – 0.3 hr
2012 Equator Models – 1.1 hr
2009 - 2012 EQUATOR ACU REPROGRAMMING
SUZUKI CONNECT SHORT CAMPAIGN CLAIM INSTRUCTIONS
CLAIM INFORMATION
CLAIM NUMBER:

XXXXX,X (Service Provider enters number)

ENTRY TYPE:

Vehicle Identification Number (VIN)

VEHICLE IDENTIFICATION NUMBER (VIN):

XXXXXXXXXXXXXXXXX

REPAIR DATE:

Enter date of repair

MILEAGE:

Enter mileage at repair date

CAMPAIGN NUMBER:

4003 (2009 - 2011 Equator Models)
4004 (2012 Equator Models)

VARIATION CODE:

JB

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2009 - 2012 EQUATOR — SUZUKI CONNECT LONG CAMPAIGN CLAIM:
The Long Campaign Claim entry should only be used when additional parts are required for the repair or
additional labor is required to complete the Service Campaign. A Long Campaign Claim requires prior
Tech-Line authorization.
2009 - 2012 EQUATOR ACU REPROGRAMMING
SUZUKI CONNECT LONG CAMPAIGN CLAIM INSTRUCTIONS
CLAIM INFORMATION
CLAIM NUMBER:

XXXXX,X (Service Provider enters number)

ENTRY TYPE:

Vehicle Identification Number (VIN)

VEHICLE IDENTIFICATION NUMBER

XXXXXXXXXXXXXXXXX

REPAIR DATE:

Enter date of repair

MILEAGE:

Enter mileage at repair date

CAMPAIGN NUMBER:

4003 (2009 - 2011 Equator Models)
4004 (2012 Equator Models)

VARIATION CODE:

JK

LABOR OPERATION:

SN9999

LABOR HOURS:

As authorized

PARTS INFORMATION
FAILED PART NUMBER:

38930-82Z00-RX0 (2009 - 2011 Equator Models)
38930-82Z60-RX0 (2012 Equator Models)

REPLACEMENT PARTS:

As authorized

AUTHORIZATION NUMBER:

(Issued by DSPM)

FAILURE DESCRIPTION
DESCRIPTION OF DEFECT:
DESCRIPTION OF REPAIR:
SUBLET INFORMATION:

Sublet Expenses (Only as authorized by Tech-Line)

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REPAIR PROCEDURE:
The Suzuki Equator uses one of two software versions for controlling the airbag control unit (ACU):
●● FA6 (2009 - 2011 model-year)
●● FA9 (2012 model-year)
Repair Procedure Table of Contents:
Section 1 – Install the Equator ACU Reprogramming Software to the Shop Computer
Section 2 – Install the Cable Drivers
Section 3 – Program the ACU (FA6, 2009 - 2011 Models)
Section 4 – Prepare the Vehicle for Programming the ACU (FA9, 2012 Models)
Section 5 – Program the ACU (FA9, 2012 Models)
Section 6 – Confirm the ACU Functions Correctly
Section 1 – Install the Equator ACU Reprogramming Software to the Shop Computer
1)

Close all software programs running on your
shop computer before proceeding.

2)

Locate the Reprogramming Software CD
included in the service repair kit.

3)

Create a folder on your computer desktop and
name it “Equator Airbag."

4)

Copy the contents of the CD to the folder on
your computer desktop.

5)

Open the Equator Airbag folder on your
computer desktop and select AcuRepTool_
FA6 and FA9 Setup.

6)

After the setup wizard starts, select Next to
continue.

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7)

Confirm the installation by selecting Next.

8)

The software will begin installing; when the
installation is complete, it will reboot your PC.

9)

After the PC has rebooted, you may see the
following message “Installation Complete"
Select Close.

Section 2 – Install the Cable Drivers
1)

Go to the Equator Airbag folder you created
on your computer desktop to install the driver.
Select the file titled CDM_v2.10.00_WHQL_
Certified.

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2)

Select Extract to extract the software onto
your computer.

3)

After the software extracts and loads to your
computer, the installation wizard will start
automatically.
Select Next to continue.

4)

After the Installation Wizard completes the
installation, select Finish to close it.

5)

For FA6 programming, go to Section 3.
For FA9 programming, go to Section 4.

Section 3 – FA6 (2009 - 2011 Models)
Program the ACU
NOTE:
Prior to beginning the reprogramming process, make
sure the battery is in a good state of charge. If there
is any doubt of the battery condition, attach a battery
charger prior to the reprogramming process.
Turn the ignition ON, then watch the supplemental
airbag warning light as shown to the right. If this light
remains ON after the system check, it is in indication
of a stored airbag DTC.
You must resolve this DTC before proceeding with
the reprogramming. Any DTCs found prior to reprogramming are not part of this service campaign repair
procedure, so you must speak with the customer
concerning any related repairs.
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1)

Connect the single blue J-51594 FA6 cable to
the USB connection on the PC – the drivers
should install automatically.

2)

To confirm the drivers installed correctly, open
the Device Manager in the Control Panel
and select Ports (COM & LPT).

3)

You should see the “USB Serial Port” without
any errors as shown to the right.

4)

Write down the COM Port number for the
USB Serial Port (example COM3).

5)

Exit the Device Manager and the Control
Panel.

6)

Connect the J-51594 cable to the vehicle's
DLC connector to begin programming.

7)

Select the FA6 icon on your desktop to start
the software as shown to the right.

8)

Confirm that the COM Port number is set to