NHTSA ID Number: 10128645
Manufacturer Communication Number: 03-063
TSB/Document Date: 2018-02-12
Summary
Fix-As-Fail ? Some vehicles may set a ?Cluster Not Detected? error message when connecting to the CECU with ESA.
TIB 03-063: T680/T880 ESA – 'Cluster Not Detected' Error Message
Page 1 of 5
Technical Information Bulletin
03-063
Section
Instruments/Gauges - 03
Subject
T680/T880 ESA – 'Cluster Not Detected' Error Message
Release Date
1/17/2018
Revision
01/29/2018: Removed software release date and updated accompanying image.
Condition
When ESA is connected to the CECU3, an error message stating 'Cluster Not Detected' displays.
Chassis Affected
New T680/T880 chassis manufactured from 12/11/2017 through 1/2/2018. Any chassis that received an ECU update between
12/8/2017 and date of bulletin publication.
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TIB 03-063: T680/T880 ESA – 'Cluster Not Detected' Error Message
Page 2 of 5
Action
FIX-AS-FAIL
Update all ESA software in your dealership now.
If a customer comes into your dealership and demonstrates the condition above, use the procedure below to remedy the
problem.
Warranty
Through Standard Warranty (includes Extended Warranty) Kenworth
will pay for parts at dealer net plus applicable mark-up
and labor:
0.3 hours labor to reflash the CECU. Use quick claim 03-063.
Failure Location:
Failure Type:
SRT Code:
CLAIM CODING
003-001-082
Work Accomplished:
363
Responsibility Code:
045-066
Claim Type:
58
01
N
Background
ESA software version P30-1011-143 had a bug in it that caused this issue. It is not possible to see the revision of the software
in ESA. That is why it is necessary to update all ESA software in your dealership to prevent more chassis from being
corrupted.
Procedure
1.
2.
Ensure that ESA has the latest available update. See the documents located on the ESA Administration page (you can
find these in the ESA Administration Quick Link in the Eportal Service tab) to update the ESA software.
Connect ESA to the CECU. The following message may display if the cluster is not detected. Select the appropriate
division.
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TIB 03-063: T680/T880 ESA – 'Cluster Not Detected' Error Message
3.
4.
Page 3 of 5
A warning message stating the software is old and incompatible will display. Click the Fix button next to the warning
message.
The Flashing Wizard dialog will display. If no software options are shown, click the Display More Versions button to
display the software options.
NOTE
The CECU version installed will be P30-1011-143. The new version is also P30-1011-143. They are
different revisions. The revision number of the software version is not visible when looking at the software
version.
5.
Select P30-1011-143 and then click Flash.
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TIB 03-063: T680/T880 ESA – 'Cluster Not Detected' Error Message
Page 4 of 5
6.
The Incompatible Vehicle Software Detected dialog may appear. If it does, click Yes to continue updating the CECU.
7.
In the Restore Parameters Options dialog, you can select to either restore the parameters from ECAT or use the
default parameter values. If you chose to use the default values, you will need to restore the parameters from ECAT at
a later time or updated them manually.
Click Yes to Restore Parameters from vehicle software default values if that option was previously selected.
8.
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TIB 03-063: T680/T880 ESA – 'Cluster Not Detected' Error Message
9.
Page 5 of 5
After the reflash is complete. Disconnect and then reconnect to the chassis to confirm that the Cluster can be detected.
Authored by: OF
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TSB/Document ID: 03-063
Replacement Service Bulletin Number:
MFR Communication Date: 2018-01-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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