GROUP
BOD

MODEL
2018MY
Stinger (CK)

NUMBER
178 (Rev 1, 1/30/2018)

DATE
December 2017

TECHNICAL SERVICE BULLETIN
SERVICE ACTION: RATTLE NOISE
FROM TAILGATE (SA322)

SUBJECT:

 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to adjust the overslam bumpers and install a guide bumper
mounting kit on some 2018MY Stinger (CK) vehicles, produced from September 21, 2017
through January 4, 2018, which may exhibit a rattle noise while driving, especially over bumps.
Follow the procedure outlined in this bulletin to adjust the overslam bumpers and install a guide
bumper mounting kit. Before conducting the procedure, verify that the vehicle is included in the
list of affected VINs.

 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA322.
File Under:
Circulate To:

X General Manager


X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager 
X Fleet Repair


Page 2 of 4
SUBJECT:

SERVICE ACTION: RATTLE NOISE FROM TAILGATE (SA322)

Repair Procedure:
1. Open the tailgate. Locate both tailgate
overslam bumpers (A) and guide
bumpers (B) on both sides (left side
shown in photo).

B

2.

A

Check the overslam bumper (A) and
adjust it within the reference protrusion
specifications below. Turn the overslam
bumper (A) clockwise to decrease
distance. Turn it counterclockwise to
increase distance if needed.

A

Repeat for the opposite side.
Reference protrusion:
0.94 – 1.02 in. (24 – 26mm)

3.

Remove the two (2) guide bumper (B)
retaining bolts (C) and remove the guide
bumper (B).

C
B

TSB: SA322 (Rev 1) Stinger (CK) December 2017

Page 3 of 4
SUBJECT:

4.

SERVICE ACTION: RATTLE NOISE FROM TAILGATE (SA322)

Remove the old pad (D) and carefully
center and apply the new improved
thicker pad onto the guide bumper (B).

B

D

Old Pad
5.

Insert two (2) washers (F) per bolt, as
shown, and then reinstall the guide
bumper (B) onto the tailgate.

New Pad

F

Tightening Torque:
4.3 – 4.7 lb.ft (5.83 – 6.37 N.m,
0.59 – 0.65 kgf.m)

6.

Repeat steps 2 to 5 for the opposite side.

7.

Verify proper operation of the tailgate.

TSB: SA322 (Rev 1) Stinger (CK) December 2017

Page 4 of 4
SUBJECT:

SERVICE ACTION: RATTLE NOISE FROM TAILGATE (SA322)

AFFECTED VEHICLE RANGE:
Model

Production Date Range

Stinger (CK)

September 21, 2017 through January 4, 2018

REQUIRED PART:
Part Name

Part Number

Washers and
Pad Kit

Figure

Remarks
Eight (8) washers
Two (2) pads

81738
J5010QQK

Improved pads
are thicker

WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type

Causal P/N

Qty.

Repair
Description

Labor
Op Code

Op
Time

Replacement
P/N

Qty.

V

81739 J5100

0

(SA322)
Washers and
Pad Kit Installation

170124R0

0.2

81738
J5010QQK

1

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA322 when accessing the WebDCS system.

TSB: SA322 (Rev 1) Stinger (CK) December 2017