Service Action
Code: 19L2
Subject
Release Date
Affected Vehicles

Coolant Pump
July 21, 2015
U.S.A. :

2010-2013 Audi A3

CANADA: 2012-2013 Audi A3
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

The coolant pump may develop a small leak over time.

Corrective Action

Inspect and, if necessary, replace the coolant pump.

Parts Information

Parts will be allocated prior to owner notification. If allocated parts have been used and your
dealership is at the weekly Upper Order Limit, submit requests for additional parts via email to
upperorderlimits@vw.com.

Code Visibility

On or about July 21, 2015, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web/AIM). A list will not be posted for dealers who do not have any affected vehicles.
On or about July 21, 2015, this campaign code will show open on affected vehicles in Elsa.
On or about July 21, 2015, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.

Owner Notification

Owner notification will take place on or about July 28, 2015. Owner letter examples are included
for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2018. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015

19L2/6Y Page 1 of 25

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number

19L2

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

*Mark coolant pump as causal part
Do not claim wash/loaner under this action
8P
Check/Updated part(s) present, no further work required
Labor operation:

0183 00 99

20 T.U.

-ORInspect and, if necessary replace the coolant pump.
Labor operation:

Quantity

1950 19 37

Part Number

290 T.U.

Part Description

1.00

06J 121 026 BG

*Coolant Pump

1.00

06H 103 085 J

Seal

2.00

WHT 002 001

Seal Ring

1.00

WHT 001 163 B

Bolt

2.00

N 910 680 01

Bolt

Up to 40.00

G 013A8JS0

Engine Coolant

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015

19L2/6Y Page 2 of 25

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 19L2 – Coolant Pump
2010-2013 Audi A3

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2010-2013 model year Audi A3 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

The coolant pump may develop a small leak over time.

What will we do?

Your authorized Audi dealer will inspect and, if necessary, replace the coolant pump in
your vehicle. This work will take about three hours to complete and will be performed
for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (19L2)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN). As always, if
you have any questions or if you need additional assistance, please contact Customer
Experience or your authorized Audi dealer.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015

19L2/6Y Page 3 of 25

Customer Letter Example (CANADA)

This notice applies to your vehicle:
Subject:

Service Action 19L2 – Coolant Pump
2012-2013 Audi A3

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2012-2013 model year Audi A3 vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

The coolant pump may develop a small leak over time.

What will we do?

Your authorized Audi dealer will inspect and, if necessary, replace the coolant pump in
your vehicle. This work will take about three hours to complete and will be performed
for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (19L2)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi.ca

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015

19L2/6Y Page 4 of 25

Campaign Work Procedure

Service Action 19L2

ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

Required Parts
Note: Coolant part number G 013A8J1G is for ordering only. For SAGA reimbursement, claim as listed on
SAGA sheet by using part# G 013A8JS0.
Quantity

Part Number

Part Description

1

06J 121 026 BG

Coolant Pump

1

06H 103 085 J

Seal

2

WHT 002 001

Seal Ring

1

WHT 001 163 B

Bolt

2

N 910 680 01

Bolt

Up to 4.0L

G 013 A8J 1G

G13 Engine Coolant (Concentrate)

Required Tools
•

Cooling System Tester - AdapterVAG1274/8

•

Shop Crane – Drip Tray - VAS6208

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015

19L2/6Y Page 5 of 25

•

Hose Clip Pliers - VAS6362-

•

Cooling System Charge Kit -VAS6096-

•

Refractometer -T10007A-

•

Seal Installer - Intermediate Shaft - T10353

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015

19L2/6Y Page 6 of 25

•

Torque Wrench - VAG1410 (or equivalent)

•

Torque Wrench 1331 Insert – Ring Wrench
– 12mm – T10360

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2015 Audi of America, Inc. and Audi Canada. All Rights Reserved.
July 2015

19L2/6Y Page 7 of 25

Work Procedure
Section A – Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen

TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•

Ensure that the Status is “Open”

•

Note the Applicable Criteria ID
for use in determining the
correct work to be done and corresponding
parts associated