Audi of America, Inc.

Date: July 20, 2015
To: Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager &
Parts Manager
From: Audi Customer Protection
Subject: Upcoming Service Action 19L2 – Coolant Pump
2010-2013 Model Year Audi A3

We would like to inform you of an upcoming service action. Please refer to the attached
Campaign Data Sheet for additional information.
If you have any questions or require additional assistance, please contact Warranty. As
always, any press inquiries should be directed to Audi Public Relations.

Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com

Audi Customer Protection
Attachment: Campaign Data Sheet (1)

19L2/6Y USA

CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES

Service Action
19L2
United States and Canada
USA: 2010-2013 MY Audi A3
Canada: 2012-2013 MY Audi A3

TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION

Coolant Pump
The coolant pump may develop a small leak over time.
Inspect and, if necessary, replace the coolant pump.

CUSTOMER NOTIFICATION DATE

On or about July 28, 2015

ELSA VISIBILITY DATE

On or about July 21, 2015

OMD Web/AIM VISIBILITY DATE

On or about July 21, 2015

TOTAL AFFECTED
VEHICLE COUNT

DEALER INVENTORY
CPO INVENTORY

APPROXIMATE REPAIR TIME
PARTS REQUIRED
INITIAL PARTS ALLOCATION DATE
EXPIRATION DATE
ADDITIONAL INFORMATION

USA: 5,442

CANADA: 586

USA: 0

CANADA: 0

USA: 28

CANADA: 7

Up to 290 TU
SEE CAMPAIGN WORK PROCEDURE
On or about July 17, 2015
December 31, 2018
Parts will be allocated prior to owner notification. If allocated parts have been
used and your dealership is at the weekly Upper Order Limit, submit requests
for additional parts via email to upperorderlimits@vw.com.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.

Frequently Asked Questions (FAQ)

SUMMARY
Campaign Code: 19L2
Affected Vehicles: USA: 2010-2013 MY Audi A3 / CANADA: 2012-2013 MY Audi A3
Problem Description: The coolant pump may develop a small leak over time.
Corrective Action: Inspect and, if necessary, replace the coolant pump.

Is a loaner vehicle or towing assistance being covered under this action?
In the event this request is made, please follow existing alternate transportation/towing assistance guidelines to
assist the customer. Charges for either service cannot be billed against this campaign but must be handled
separate from the campaign.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web/AIM report to identify any affected vehicles that may be in their
inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area
where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.
How should customers seeking reimbursement for out-of-pocket expenses be addressed?
Customers seeking reimbursement under this action should refer to the reimbursement instructions that were
included with their notification letter for information on what is required in order to request reimbursement.
Reimbursement will come directly from Audi, and is not something that a dealership would address. Customers
can also contact Audi Customer Experience/Relations directly with any questions they may have regarding
reimbursement.
What is the parts allocation plan for this action?
Parts will be allocated prior to customer notification. If you have exhausted your allocated parts but have
exceeded your weekly Upper Order Limit, please submit your requests for additional parts via email to
upperorderlimits@vw.com. If you have questions regarding parts, please contact the Parts Helpline at 800-7676552.
FOR USA ONLY:
audiusa.com VIN Lookup Tool Visibility
On or about July 21, 2015, the campaign code will appear for affected vehicles in the audiusa.com VIN lookup tool.
Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by visiting the
Recall/Service Campaign Lookup tool at www.audiusa.com and entering the Vehicle Identification Number (VIN).

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

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