2016

A3 Sportback e-tron
Client

Audi Delivery Guidelines

Stock No.

Delivery Date

VIN

Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed

 Inspect exterior for damage, dings, dents and surface scratches

 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnectcom. Only if Audi connect “Request to Initiate
Services” and AT&T Terms & Conditions have been signed. Applies only to vehicles equipped with Audi connect® (USA only)

 Check interior for cleanliness, grease marks and damage

 Deactivate the connection prompts for the online services via
TEL function button > Settings > Data connection > Data connection settings > Data connection > select “Without request”
(USA only)

 Check that floor mats are locked in place

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Repair all defects prior to customer delivery
 Ensure that the high voltage battery is charged to full for customer delivery

Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Priority Delivery Topics
 Audio and Entertainment System Controls

 Heating, Ventilation, Air Conditioning (HVAC)

 Hands-Free Communication

 Navigation System

 Trunk, Hatch, Tailgate

 Cruise Control

Exterior

Interior (continued)

 Demonstrate how to operate the tailgate via remote control
master key, driver’s door and tailgate. Adjust height to customer’s preference.

 Demonstrate the driver information system and explain the
scroll function via the steering wheel controls

 Show how to open the fuel door using the release in the driver’s
door
 Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95
RON) For gasoline engines only
 Advise the customer to use only oil that meets Audi standards:
VW 502 00/505 00 for gasoline engines

 Explain Star (*) button on the steering wheel – If in the Preset
Station List, press the * button to cycle through presets If in
Station List, press * button to cycle through station list
 Demonstrate how to adjust and activate heated mirrors
 Explain the windshield wiper and washer functions
 Demonstrate how to adjust the seats
 Demonstrate how to activate heated seats
 Show mirror and steering column adjustments

Interior

 Show how to adjust the seat belt

 Demonstrate how to operate exterior lights

 Show how to adjust comfort arm rest

 Demonstrate how to operate interior lights

 Demonstrate sunroof and sunshade operation

 Demonstrate the multifunction steering wheel

 Demonstrate glovebox operation
 Show Homelink® location and set up (if equipped)

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Interior (continued)

Radio (AM/FM/SAT) (continued)

 Demonstrate valet function (ensure that it is not activated)

 Walk the customer through the steps to program favorite radio
stations (press and hold knob)

 Show how to manually set the clock, daylight savings time and
time zone
 Demonstrate climate control functions
 Explain the tire pressure monitoring system (TPMS), where to
find the correct pressure for each tire, and how to reset the the
system in the MMI®
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of position”
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Provide Audi Care information
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: wwwauditechnologycom

 Explain to the customer that they have a free three-month subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list and
demonstrate presetting a station of their choice for them
 Explain the settings for the Bang & Olufsen® system (if
equipped)
Bluetooth Capability
 Pair the customer’s phone with the vehicle and store customer’s contacts. Refer to wwwaudicom/bluetooth for compatible
phone list
 Demonstrate how to answer, ignore and end calls
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Demonstrate making a call via voice and steering wheel commands
 Demonstrate 3-way calling (enable in the MMI® under Telephone > Settings > Call options > 3-way calling)
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Demonstrate Bluetooth® audio streaming
CD/DVD Media
 Show the location and demonstrate the operation of the AMI
interface and standard iPod® cable
 Explain the different available cable options for different media
(ie iPod, USB, Aux, etc)

 Lemon Law Rights Booklet or Lemon Law Notice as required by
law

 Explain CD/DVD loading/unloading

Introduce MMI Controls

Jukebox

 Review the MMI® controls and basic functionality (function
switches, control buttons, volume dial, “MENU” button and the
“BACK” button)

 Hard drive capacity (20 GB)

 Supported file extensions and formats per MMI® manual

 Demonstrate how to use the MMI® touchwheel (if equipped)

 Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and maximum bitrates

 Input letters, numbers, symbols, add a space, delete a character

Video Capability

Media Overview

 Demonstrate Video Playback using the SD media, Jukebox, &
DVD media

Radio (AM/FM/SAT)
 Explain the scanning/tuning functions
 Show the customer the radio manual seek feature. Select the
FM Band > Functions. Turn control knob to Tuning/Channels
and press the knob
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 To view in car video tutorials, select the Car function button >
Service wallet and follow the prompts
 Point out that these videos can also be viewed via wwwauditechnologycom, & wwwaudiusacom/help/video-tutorials

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Voice Controls

Audi connect (if equipped) (USA ONLY) (continued)

 Have the customer complete the speech training to allow the
Speech Dialogue System to learn and adapt to the customer’s
voice (Main Menu > Setup MMI > Speech dialog system > Individual Voice Training)

 Explain trial period for Audi connect® and how to extend service

 Demonstrate the Speech Dialog System by using the voice
command button on the steering wheel; e.g., accessing “Help,”
dialing a phone number, calling a contact, activating the radio,
playing a CD/DVD or Jukebox, etc
Navigation
 Show how to input an address and a POI as the destination using the MMI® and voice commands (use Online Destinations if
equipped with Audi connect®)
 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings”
 Show how to manipulate the map (zoom, scroll map area)
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Show how to enter a stopover
 Demonstrate how to “cancel” route guidance using voice
commands (“Cancel route guidance”) and the MMI® (NAV >
Destination > Cancel)
 Show how to store a destination
 Explain the map update service: the car will receive an automatic maps update for free, once every 6 months (limited to a
total of 5 updates)
Audi connect (if equipped) (USA ONLY)
 Ensure that the customer has requested activation of Audi connect®, and activate prior to customer arrival
 Provide an overview of the Audi connect® features, including:
fuel prices, weather information, real-time news feeds, traffic
reports (via your four-year SiriusXM subscription), Twitter®,
flight information, and event information
 Show the customer how to use the Audi connect® app and all
of its features: Car Finder, Travel Destinations, Picture Nav,
Online Music Streaming
 Show traffic reports (via your 4 year SiriusXM subscription),
fuel updates, weather information, and real-time news feeds
 Explain Wi-Fi® hotspot capabilities
 Have the customer set up their Wi-Fi® password via TEL > Settings > Network connection (Wi-Fi) Settings > Select “Password” Ask the customer to enter an easy way to remember
the password of at least eight characters Then select “Apply
Settings” to save it
 Explain the purpose of setting up a myAudi account at myaudiusacom/Audiconnect
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 Point out that the Audi connect® brochure (located in the glove
box) contains additional information for customer review after
delivery
Orientation Drive
 Audi Advanced Key (if equipped): Show how to start vehicle
using Start/Stop button. Explain that foot must be on brake
when starting/stopping
 Show how to set the electromechanical parking brake
 Demonstrate front and rear park sensors. Show the customer
how they can customize the volume through the MMI® under
“Driver Assist > Parking Aid” (if equipped)
 Explain Audi drive select and how to select the various modes
 Explain Audi side assist functionality (if equipped): Activate by
pressing the side assist button on the driver’s side door. Show
how to adjust the side assist light brightness in the MMI. Only
works at speeds over 19 mph (30 km/h)
 Explain active lane assist functionality (if equipped). Activate
system by pressing the button on the turn signal. Adjust steering wheel vibration in the MMI®. System only works at speeds
of 40 mph (65 km/h) or more
 Demonstrate cruise control & ACC with stop & go function (if
equipped)
 Explain the features of Audi pre sense® basic
 Explain the features of Audi pre sense® front (if equipped with
ACC)
 Activate and demonstrate navigation system (if equipped)
Hybrid Technologies
 Demonstrate how to operate the EV modes in the vehicle. Push
the EV button at a speed below 80 mph and check for lights on
EV button and instrument cluster. Cycle through the different
EV modes: EV, Hybrid, Hold Battery, and Charge Battery. These
settings can be toggled through by pressing the EV button on
the center console OR accesed through the MMI® via MENU >
Car > Car systems > Charging & e-tron > e-tron mode. EV mode
may or may not activate based on current operational criteria
as described in the owner’s manual
 Demonstrate the e-tron statistics screen within the MMI
 Review the EV operation. Explain the status message “READY”
in the cluster and needle in the power meter that points to
“READY”
 Show the energy flow display and efficiency menus in the instrument cluster and the MMI®
 Demonstrate how to set the charging timers and pre-climate
settings
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Hybrid Technologies (continued)

Service Introduction

 Demonstrate how to access the charge port in the front of the
car and use the vehicle’s charger Show the customer how to use
the different charge features and how to set up their charge
preferences in the MMI® (if equipped with NAV)

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 Show the customer how to use the emergency disconnect for
the battery in case of an accident impacting the rear of the car

 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone

 Show the customer how to download the Audi A3 e-tron connect App, and demonstrate the features
End the orientation drive in the service write-up area

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a Second Delivery?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature

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Date

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