CAMPAIGN PARTS BULLETIN – FOR IMMEDIATE DISTRIBUTION
DATE
TO
CAMPAIGN(s)

May 16, 2017
Dealer Principal, Sales Manager, Service Manager, Parts Manager, Warranty Administrator
SAFETY RECALL 69M8 – TAKATA SDI Driver Inflator
SAFETY RECALL 69M9 – TAKATA PSDI5 Driver Inflator

MARKET(S)
PARTS
INFORMATION

United States
On May 5th, a Campaign Parts Bulletin about the updated Takata part ordering process was sent to all dealers. We’ve
closely monitored the impact of that communication and would like to address several emerging trends.
First, it is critical that Takata (recall) repair requests, for any Category P4 or P5 customer, is fulfilled without unnecessary
delay. Under no circumstances should a Category P4 or P5 customer be turned away for repair. To support this initiative,
please note the following:
Volkswagen Mobility Program
•

Volkswagen approved the use of the Customer Mobility program, on any Category P4 and P5 vehicle, when the
repair cannot be completed the same day because the part needed is not available in dealer inventory. Category P6
vehicles are not eligible for Customer Mobility program coverage as parts are not yet available and therefore, a same
day repair is not an option at this time.
Priority Group

Eligible for Immediate Repair

P4 and P5
P6

YES
NO

Eligible for Volkswagen
Mobility/Loaner Coverage
YES
NO

Parts Ordering
•

Takata part allocations are based on the previous week’s submitted claim volume. It is critical that claims are
submitted weekly or you will not receive an appropriate volume of additional parts to support demand.

•

Additional parts, above your earned allocation (see specific part numbers below), can be ordered on a caseby-case basis under the following two circumstances: (1) a Category P4 and/or P5 customer is currently at your
dealership and (2) you do not have stock available to accommodate this request.
Please note: Volume ordering of parts and/or orders for customers not currently at your dealership will not
be fulfilled.
Priority
Group
P4 and P5
P4 and P5
P4 and P5
P4 and P5
P6

Parts in Stock
At Dealership*
YES
YES
NO
NO
NA

Customer at Dealer
NO
YES
NO
YES
NA

Eligible for Additional Parts
Ordering
NO
NO
NO
YES
NA

•

*Part #’s (3C0-898-201-C, 3C0-898-201-E, 3C8-898-201, 3C8-898-201-A, 561-898-201-B, 561-898-201-C): Parts
are eligible for VIN based ordering when weekly allocated dealer stock has been depleted and warranty claims
have been submitted for review.

•

Part #’s (3C0-898-201, 3C0-898-201-D): Parts are only eligible for VIN based part ordering due to their limited
supply.

Thank you for your continued effort and your commitment to customer satisfaction.

Campaign Parts Bulletin 69M8, 69M9

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply
with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are
involved in a safety or compliance recall until the defect has been remedied.

Campaign Parts Bulletin 69M8, 69M9