CAMPAIGN PARTS BULLETIN – FOR IMMEDIATE DISTRIBUTION
DATE
TO
CAMPAIGN(s)

May 05, 2017
Dealer Principal, Sales Manager, Service Manager, Parts Manager, Warranty Administrator
SAFETY RECALL 69M8 – TAKATA SDI Driver Inflator
SAFETY RECALL 69M9 – TAKATA PSDI5 Driver Inflator

MARKET(S)
PARTS
INFORMATION

United States
Today, May 5th is the final standard weekly allocation of Takata airbag inflators. After this date, Takata
allocations will be based on the previous week’s paid claim volume. It is CRITICAL that claims are
submitted in a timely fashion in order to receive an appropriate volume of additional parts to support
demand.
The following best practices are recommended:
o

DO NOT maintain a “Safety Stock”.

o

Prioritize repairing customer vehicles “in-dealership”.

o

If a part is not in your inventory, call with VIN to request part. (see below for order process)

o

Utilize Customer Mobility program for P4 & P5 vehicles only if a part is not in your inventory.

There are no restrictions for repairing any affected Priority Group 4 and 5 vehicles at this time. Customers
within these two priority groups must not be turned away due to lack of parts availability.
Customer-owned P4 and P5 vehicles should be given repair priority over inventory vehicles however inventory
vehicles are eligible for repair. Utilize the existing Customer Mobility program if necessary to support customer
demand. Please note, P6 vehicles have not been released and are not eligible for repairs or loaner vehicles at
this time.
In the rare event that customer (P4 & P5) demand exceeds your available supply, contact the Parts Helpline at
800-767-6552 to place your VIN specific order. Please see details by part number below:
•

Part #’s (3C0-898-201-C, 3C0-898-201-E, 3C8-898-201, 3C8-898-201-A, 561-898-201-B, 561-898201-C): Parts are eligible for VIN based ordering once weekly allocated dealer stock has been
depleted and paid warranty claims have been submitted for review.

•

Part #’s (3C0-898-201, 3C0-898-201-D): Parts with limited population are only eligible for VIN based
part ordering.

Before additional parts are allocated, the Parts Helpline will be confirming that all available stock has
been utilized and that warranty claims have been submitted. If these have not occurred, additional
allocation will not be provided.
On behalf of Volkswagen of America, thank you for your patience and attention on this important issue.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new
or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the
defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which
are involved in a safety or compliance recall until the defect has been remedied.

Campaign Parts Bulletin 69M8, 69M9