Technical Service Bulletin
91 MMI tutorial videos cannot be played or stop playing
91 15 09 2040393/3 August 17, 2015. Supersedes Technical Service Bulletin Group 91 number 15-99 dated June
30, 2015 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6, A7

2016

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised Service (Added Tip)
Revised Warranty (Updated TU for 9195 9999)

2

6/30/2015

Revised attachments (Added PDF)
Revised Service (Completely revised)
Revised Warranty (Added table)
Revised Required Parts and Tools (Added table)

1

4/14/2015

Initial publication

• The tutorial videos in the MMI do not play or stop playing after
some time (Figure 1). The condition may only occur with
certain videos.
• Turning the ignition off and back on may correct the condition.

Figure 1. Unplayable tutorial video.

© 2015 Audi of America, Inc.

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
Two of the tutorial videos for the 2016 A6 and A7 are not
correct. When the user attempts to play these videos a
cascading effect can occur, causing all other videos to cease
playing after some time.
The incorrect video files are “Radio / Tuner” and “Media &
Jukebox Functions” (Figure 2).

Figure 2. Incorrect video files.

Production Solution
Not applicable.

Service
• An updated video tutorial DVD was sent to Audi dealers in June 2015. The
updated version number is 162.565.4G0.23.
Discard the existing DVDs for model year 2016 A6/S6 and A7/S7/RS 7 with
version number 161.565.4G0.23.
• If the disc was not received, or if it was lost or damaged, the videos can be
downloaded or a replacement DVD can be ordered.
To download the videos:
The videos and installation instructions are available on the Audi intellect
site at http://audi-intellect.com/resources.php (Figure 3). An SD Card (1GB
or larger) or USB drive (1GB or larger) is needed.
To order a replacement DVD by mail:
Send an email to [email protected]. Include the dealer contact
name, dealer number, address and quantity required.
• A warranty claim can only be submitted if the update is being performed
due to a customer complaint that occurred after the initial PDI was
completed.

Figure 3. QR Code for Audi
intellect website (http://audiintellect.com/resources.php).

Tip: The updated tutorial videos are significantly smaller in size. As a result, the time needed for the update
is reduced.

© 2015 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

1SP

Service Number: 9195
Damage Code:

0039

Labor
Operations:

Install video tutorials

9195 9999

10 TU

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Diagnostic Time: GFF

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment: As per TSB #2040393/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

162.565.4G0.23

MY16 A6/A7 video tutorial DVD

1

SD Card (1GB or larger) or USB drive (1GB or larger)

1

(Cannot be ordered via the
parts system; use instructions in
Service section to order)
Not applicable

Additional Information
All parts and service references provided in this TSB (2040393) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2015 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.