91 Volume control knob does not work intermittently
91 17 26 2047139/2 May 9, 2017. Supersedes Technical Service Bulletin Group 91 number 17-25 dated April 20,
2017 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q7

2016

000001 - 019815

MMI Navigation plus

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header data (Corrected ElsaPro display issue)

1

04/20/2017

Initial publication

The customer states that the volume control knob next to the MMI control panel intermittently does not work and
the vehicle has MMI Navigation plus (PR code “7UG”). When the volume knob is turned there is no visual and no
audible feedback via the MMI system. During this time the volume on the MMI can only be adjusted using the
steering wheel volume control wheel.

Technical Background
Vehicles built before CW22/16 have MMI software which contains a bug that can intermittently prevent the volume
control knob –E67- from functioning. If the customer pushes down on the volume knob then all functionality is
restored to the volume control knob –E67-. The customer may also report that after turning the ignition off and
back on the volume control functionality is restored.

Production Solution
New software introduced into series production starting 22/16.

Page 1 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
The service solution is to update the MMI software to SW0888 to fix the intermittent volume control
concern.
Required equipment:
 ODIS Tester
 SVM code MI2HNAR2153G22 (also listed in steps below)
 Software update instructions
(audi_mib_two_high_nav_plus_software_update_instructions.pdf.pdf)
 MIB2 High Software Update on SD Card (see Required Parts and Tools table below)
OR
 Blank SD card to download the software update files (see steps below)
Time to complete update:
 Approximately 90 minutes (includes S/W update and SVM work)
Repair procedure:
1. Verify the customer’s MMI requires the
software update by going to the Main
Menu>>Settings>>Left drawer
option>>Version Information (Figure 1).
Note:
Cars built after CW22/16 have SW 0692 and
these vehicles already contain the software
fix. If the customer’s vehicle has the SW
0692 or higher and vehicle still has the
volume concern, then this TSB does not
apply.

Figure 1. MIB2 Software Version in MMI

2. Obtain the SD card from the parts department (see Required Parts and Tools) and skip to step
3.
OR
Obtain a blank SD card with at least 4GB of space and proceed with installing the SD Creator
software.
Steps for downloading software to SD card.
 Using an ODIS tester, open a web browser and navigate to
https://mirrorserver2.vwhub.com/dav/BTAC/Trade-Retail/Tools/SD-Creator/.
 If prompted for a security certificate then select the mirror server certificate.

Page 2 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 Within this folder you will find the “SD Creator” install program labeled “setup_V1.0.exe”.
 Install this program onto the ODIS tester by double clicking the file labeled
“setup_V1.0.exe”. If IT policies restrict the installation of programs on the ODIS tester then
please ask the IT department to perform the install.
Tip: It is not possible to use this program on any other PC or laptop due to the mirror
server security certificate restrictions.
 Installation instructions and user manual are located in the same directory and is labeled
“2017_03_21_Benutzerhandbuch_SD_Creator_V_1.0_EN_.pdf”.
 Once the program is installed it will place an icon labeled “SD Creator” on the desktop.
 Open the application by double clicking the icon.
 Once opened you will need to enter the mirror server URL into the settings tab.
 Enter “mirrorserver2.vwhub.com” (without quotes) into the server section listed under the
“settings” tab.
 Next select “Certificate” and then select “Select certificate…”
 Select your ODIS mirror server certificate and then select “OK”.
 Next click “Test connection” and ensure there are no errors.
 If needed, you can select a different brand and then reselect “Audi” from the drop down menu
at the top of the window. This will refresh the application.
Using the SD Creator:
 You will need the SD card part number listed in the Required Parts and Tools section to find
the software files on the mirror server.
 Place the part number into the part number field of the program and hit the “play
button”. Use no spaces or dots between the numbers. The application will parse the part
number up on its own. (e.g. copy and paste “4M0906961AE”).
 Reference pages 15-18 of the user manual,
“2017_03_21_Benutzerhandbuch_SD_Creator_V_1.0_EN_.pdf”.
Tip: Typical setup time to download the data and have a working SD card is about 1-2hrs
depending on network speed. Prepare the SD card long before starting the repair.
3. Connect a charger or battery maintainer to the vehicle that capable of maintaining the vehicle
voltage at the appropriate levels (check current capacity of maintainer). Turn off all unnecessary
battery consumers, such as LED DRL’s, HVAC blower, radio volume mute, and etc.).
4. Follow the steps listed in the attached document
“audi_mib_two_high_nav_plus_software_update_instructions.pdf” to complete the update
process.

Page 3 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

For MIB2 systems there are now two methods for performing software updates. It is no longer
required to manually enter the Red Engineering Update menu. MIB2 software updates are now
controlled by the SVM code in ODIS. Using this process the update is fully automated.
If there is an outage with SVM, the old method (update method 2) is still available to use, but not
preferred.
Update Method 1: (Preferred method) Using ODIS Flash, enter the SVM code
MI2HNAR2153G22 into ODIS and follow the instructions in ODIS to start the update process
(see attached document “audi_mib_two_high_nav_plus_software_update_instructions.pdf”).
Update Method 2: (To be used only if SVM server issues occur) Enter the red engineering
update menu, insert SD card, perform MMI update, and then perform the SVM documentation
feedback (see attached document
“audi_mib_two_high_nav_plus_software_update_instructions.pdf”).
5. Only if Method 2 was used, perform the SVM feedback documentation of the information control
unit 1 J794 (diagnosis address 005F – MMI) with SVM using the SVM code MI2HNAR2153G22.
To access SVM, within ODIS start GFF >> Diagnosis >> Special functions >> Software Version
Management >> SVM code input.
6. Test the functionality of the MMI and ensure there are no volume control issues.

Warranty
Claim Type:

 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational only.

Service Number:

9195

Damage Code:

0039

Labor Operations: Method 1: Automated update using ODIS
Check control unit & Test Functionality

9195 0199

10 TU

OR
Method 2: Manual update due to SVM server issues
Program infotainment control unit & Test
Functionality
Diagnostic Time:

9195 0299

70 TU

Method 1: Automated update using ODIS

Page 4 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

GFF

0150 0000

Time stated on diagnostic
protocol
(Max 175 TU)

OR
Method 2: Manual update due to SVM server issues
GFF

0150 0000

Time stated on diagnostic
protocol
(Max 75 TU)

Road test prior to service procedure

No
allowance

0 TU

Road test after service procedure

No
allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2047139/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

Not applicable

Blank SD Card with minimum 4GB capacity

1 per dealer (shop tool)

MIB2 High Nav. plus Software Update SD card

1 per dealer (shop tool)

OR
4M0906961AE

Additional Information
All parts and service references provided in this TSB (2047139) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any

Page 5 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 6 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.