2018

Q5/SQ5

Audi Delivery Guidelines

Client

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure that final vehicle quality inspection is completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery
Customer Priority Topics

How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________

Priority Delivery Topics
 Audio System

 Navigation

 BLUETOOTH mobile phone pairing

 Seat fitting

 Driver assistance features

 Set-it and forget-it

 Media device ports

 Voice controls

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Ambient LED interior lighting settings (if equipped)

 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements

 Automatic climate control

 Trailer hitch with 4,400 lb towing capacity with trailer brakes
(1,650 lb towing capacity without trailer brakes) and vehicle is
prewired for brake controller installation (440 lb tongue capacity)
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls
 Audi virtual cockpit (if equipped)
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
Effective 3-15-2017-US
Version 1.1

 Power outlets
 Glove box
 Comfort front armrest
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding, and auto dimming
 Manual rear-side window sunshades (if equipped)
 Panoramic sunroof with tilt, slide and power sunshade features
(if equipped)
 Auto-dimming rear view mirror with digital compass
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2018 Q5/SQ5 | Audi Delivery Guidelines

Client

Driver Controls (continued)

Infotainment (continued)

 Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console

 Audi sound system (if equipped)

 Power tailgate with programmable opening-height adjustment
(if equipped)
 Spare tire
 Tool kit

 Audi Music Interface
 Bang & Olufsen® sound system (if equipped)
 MMI® navigation plus (if equipped)
 MMI® touch with handwriting-recognition technology (if
equipped)
 CD/DVD/SD card slots

Steering
 Demonstrate the multifunction steering wheel

 SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)

 Tilt and telescopic adjustable steering column

 HD Radio™ Technology

 Steering wheel mounted shift paddles (if equipped)

 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites

 Heated steering wheel (if equipped)

 Voice control
Seating
 Demonstrate how to adjust the seats
 Driver and front passenger comfort head rests (if equipped)
 Heated front seats (three-step) (if equipped)
 Heated rear seats (three-step) (if equipped)

 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone integration: Apple® CarPlay and Google™
Android Auto integration
 Audi connect® with six-month trial subscription

 Ventilated front seats (three-step) (if equipped)

 Wi-Fi® hotspot capabilities and 4G LTE connectivity (if
equipped)

 Split folding rear seats

 Inrix Online® Traffic

 “Passenger Side Airbag Off” light

 Explain the Nav-Data-Update process via the customer’s MyAudi
account

 LATCH childseat-mounting points
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer

 Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Vehicle Systems

 Tire Warranty Booklet: Explain coverage from tire manufacturer

 Idle start/stop efficiency system

 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery

 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
 Review Hybrid power system features & settings (if equipped)

 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed

Suspension

 Lemon Law Rights Booklet or Lemon Law Notice as required by
law

 Adaptive air suspension

 Provide Audi Care information
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Infotainment

 Electronic Dampening control (Audi drive select) (if equipped)

Driver Assistance
 Audi advanced key - keyless start, stop and entry with handsfree trunk release
 Explain the windshield wiper and washer functions

 Review the MMI® controls and basic functionality
Effective 3-15-2017-US
Version 1.1

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2018 Q5/SQ5 | Audi Delivery Guidelines

Client

Driver Assistance (continued)

Driver Assistance (continued)

 Parking system plus with rear view camera (front and rear
acoustic sensors)

 Collision avoidance assist (Driver Assistance Package)

 Parking system plus with top view camera system (360°
view,four cameras, four front and rear acoustic sensors) (if
equipped)
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go and traffic jam assist (if
equipped)
 Audi pre sense® basic
 Audi pre sense® city: Pedestrian and vehicle collision warning
and braking initiation
 Audi active lane assist (if equipped)

 Turn assist (Driver Assistance Package)
 Head-up display with navigation and assistance systems information (if equipped)
 Traffic sign recognition (includes vehicle speed warning and
sign recognition)(Driver Assistance Package)
Wrap up
End the orientation drive in the service write-up area
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Set up first service appointment

 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle Exit Assist (if equipped)
 High-beam assistant (Driver Assistance Package)

 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a Second Delivery?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

Effective 3-15-2017-US
Version 1.1

Date

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