Technical Service Webinar
April, 2017

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Audi of America

Presentation title

Date

Technical Service Webinar
All information discussed is already published and is being discussed as diagnostic aids. Please
always review the most current publications for current information.
We will not be discussing specific vehicles, please use TAC tickets for this.
We are using the webinars as a way to increase communication to dealerships and technicians. This
is a result of feedback from the dealer sub council
What’s New:

Diagnostic Tips:

Feedback:

›

›

›

Topic reviews

›

Q&A

Identifying the
CYMC engine on
the new A5

›

Do you have any
topics you would
like covered?

TSB 2045673
Internal processor
Faults

›

Submit feedback to

›
›

2018 Q5 Launch
Details
3.0L Repair
Authorization
TSB 2046986 Q7
brake noise PSS

›

›

›

Clearing Passive
Faults

TD1 Detection

[email protected]

What’s New
April, 2017

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Audi of America

Presentation title

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2018 Q5 Launch
Launch overview

This will be the largest volume
Audi of America launch to date.
12,000+ Initial launch volume
17,000+ expected to be sold by
the end of the launch
We ask for your support in
identifying product issues.

Together, we will be able to resolve issues quickly and provide our
customers the level of quality they have come to expect from the Audi brand

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Audi of America

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2018 Q5 Launch
Repair Authorization

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Vehicle launch has started and will run for approximately 12 weeks.

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All repairs on the 2018 Q5 require authorization though TAC

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Verify Customer Concern.

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Begin GFF diagnosis. Do not remove any part or disconnect electrical connections
until instructed to do so.

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Create a TAC ticket using the Technical Assistance Center System in Elsa.

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Select New Audi Q5 Launch Repair Authorization in the Concern Type field for
proper routing to our launch-dedicated TAC Consultant.

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Describe the customer concern with as much detail as possible. Fill in all required
fields.

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Please include your cell phone number in the TAC ticket. The TAC consultant will use
this number to contact you so you can be close to the car during the conversation.

Note: Web cases are suggested for simple repairs

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Audi of America

Presentation title

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2018 Q5 Launch
ILT and SSP’s
The following SSP’s are available:

›
›
›

990173 The 2018 Q5 Introduction
990173B Test
950273 Audi Quattro with ultra
technology

Instructor led course code:
› 990172
Pre-requisites for ILT course:
› 990173
› 950273
› Networking

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Audi of America

Presentation title

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TSB 2047204/1
Repair Authorization for the new 3.0L Turbo V6 TFSI
Audi of America is requesting your
cooperation in supplying us with the
technical information vital to the
successful launch of the all new
3.0 EA839 V6 TFSI engine.
Applies to:
2018 3.0 S4, S5, S5 Cabriolet and SQ5
This repair authorization is for Engine only.
Any repairs with the 2018 S4, S5, S5 Cab
body or chassis do not require authorization
at this time.

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Audi of America

Presentation title

Date

TSB 2047204/1
Repair Authorization for all new 3.0L EA839 V6 TFSI

›

Verify Customer Concern.

›

Begin GFF diagnosis. Do not remove any
part or disconnect electrical connections
until instructed to do so by TAC.

›

Create a TAC ticket and select New 3.0
Launch Repair Authorization in the
Concern Type field.

›

Describe the customer concern with as
much detail as possible.

›

Attach pictures into contact if necessary.

›

Please include your cell phone number in
the TAC ticket. The TAC consultant will use
this number to contact you.

Note: Web cases are suggested for simple
repairs

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Audi of America

Presentation title

Date

TSB 2047204/1
Repair Authorization for all new 3.0L EA839 V6 TFSI

Special Features:

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Direct injection with on-demand high and
low pressure systems.

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Exhaust turbocharging in inner V ("Hot
Side Inside").

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Air to Air charge air cooling.

›

Power output :
›
354 hp @ 5400 - 6400 rpm
›
369 lb ft @ 4500 rpm

Note: For more details on the new 3.0L
engine see SSP 920173

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Audi of America

Presentation title

Date

TSB 2046986 PSS 46 Brake Noise
2017 Q7

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Audi of America

Presentation title

Date

TSB 2046986 PSS 46 Brake Noise
2017 Q7

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Audi of America

Presentation title

Date

TSB 2046986 PSS 46 Brake Noise
2017 Q7

Diagnostic Tips
April, 2017

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Audi of America

Presentation title

Date

Clearing passive faults in ODIS
2017-2018 A4, Q7, A5
Concern:
After clearing out transport mode at PDI
several passive faults are unable to be
cleared from the 03 module.
After performing a repair there are several
passive faults stored in various modules that
will not clear.
Cause:
There is an ODIS issue identified with version
4.0.0 that may not clear passive faults using
the traditional methods.
Correction:
TSB 2042954 DTC U110500 (Q7 Transport
mode active) cannot be cleared
Clear faults using Guided Functions of the
affected control unit
Clear faults using Flash

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Audi of America

Presentation title

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Clearing passive faults in ODIS
Clearing faults using Guided Functions

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Fresh reboot of ODIS

›

Hardwire or Bluetooth may be used

›

Start a new GFF session

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Cycle the key one time.
› (key Off and On
after completed GFF scan)

›

Right click ABS control module

›

Select Guided Functions

›

Select Check and erase DTC memory.

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Follow the test plan steps to clear faults

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On control modules tab select “Read all module DTC” to assure faults are cleared

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Audi of America

Presentation title

Date

Clearing passive faults in ODIS
Clear faults using Flash

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Exit your GFF session

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Select and enter FLASH

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Do not run any test

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Then exit FLASH
› Flash will clear
faults on exit

›

Verfiy if code is still
present using the OBD
button (it is the
quickest way to verify)

NOTE: This method is best used if there are several modules with PASSIVE faults that will not clear.

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Audi of America

Presentation title

Date

Identifying the CYMC engine code
2018 A5

Concern:
When starting diagnosis on the vehicle there is no
engine selection for the CYMC 2.0L engine
Cause:
ODIS does not yet have the CYMC engine code available
for the A5
Correction:
The engine code CYMC for 2018 A5 will be available in a
future ODIS version
In order to perform diagnosis on the CYMC engine, the
A5 may be identified as an A4 and the engine code
selected there.
NOTE: Since these two vehicles are very similar and
largely based on the same platform, diagnosis will be
supported.

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Audi of America

Presentation title

Date

Identifying the CYMC engine code
2018 A5
No CYMC selection for the A5

CYMC selection available for the A4

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Audi of America

Presentation title

Date

TSB 2045673/1
DTC P060C00 Stored in ECM
DTC P060C00: Internal Control Module Main
Processor Performance stored in ECM
For the 2016 A6 A7 3.0L TFSI CREC

›

Do not replace ECM as the GFF test plan directs.

›

Optimized software with improved diagnostics for
the A6 and A7 is now available. See TSB 2045673
for more details

For the 2017 A8 and Q7 3.0

›

SVM code to come

›

Please clear the DTC and road test the vehicle to
ensure the DTC does not return.

›

If the fault returns, create a TAC ticket and attach
the latest GFF log.

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Audi of America

Presentation title

Date

TSB 2028842/2
Checking for TD1 Detection of Unauthorized Chip tuning

›

Engine tuning can degrade factoryprogrammed safeguards that protect
the powertrain.

›

These changes can also have a
negative impact on emissions which
may be in violation of state and/or
federal law.

›

The modification of these powertrain
components may increase the
likelihood of excessive wear and/or
damage.

›

Unauthorized powertrain
modifications will reduced or void
warranty coverage.

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Audi of America

Presentation title

Date

TSB 2028842/2
Checking for TD1 Detection of Unauthorized Chip tuning

›

To detect TD1 a specified/actual or
Vehicle Configuration will need to be
performed. This can be done at start of
diagnosis or in special functions tab of
GFF.

›

This should be run when major engine
or transmission repairs will be
performed under Warranty or Goodwill.

›

If unauthorized engine tuning is
detected during the specified/actual
comparison, a “TD1” code is
automatically populated within the
Warranty Key section of Elsa.

Thank you!