NHTSA ID Number: 10127608
Manufacturer Communication Number: SSM73700
TSB/Document Date: 2018-01-29
Summary
ISSUE: Jaguar
Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
TOPIx - SSM73700 - InControl Touch Pro 17C Update Concerns
Reference
SSM73700
Models
E-PACE / X540
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
InControl Touch Pro 17C Update Concerns
Category
Electrical
Last modified
17-Dec-2017 00:00:00
Symptom
207000 Entertainment Systems
Content
ISSUE:
Page 1 of 3
Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when
updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C
on both Symptom Driven Diagnostics (SDD) and PATHFINDER.
Additional vehicle feedback data shows that the failure rate is increasing, despite the
many improvements made in Pathfinder 123 and SDD 152.00.
JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note
below reference urgent vehicles only.)
CAUSE:
JLR are currently investigating the cause of this concern.
ACTION:
JLR recommend that no vehicles are updated to NGI 17C.
JLR are working on resolving the concern, a resolution is expected 2018 January week
2.
Please do not pre book vehicles in to complete NGI 17C software updates until JLR
have confirmed the improved software is available.
For urgent vehicles only, that are displaying the below:• Concerns with the audio system relating to audio crackles and muted audio
following a phone call.
• Concerns with Bluetooth connectivity relating to the Bluetooth connection failing to
establish automatically and Bluetooth connections taking an excessive time to
establish.
https://topix.jaguar.jlrext.com/topix/service/document/860600
12/18/2017
TOPIx - SSM73700 - InControl Touch Pro 17C Update Concerns
Page 2 of 3
• Concerns with the telephone system relating to the display of contacts on screen.
• Concerns with the television system relating to the availability of the selected
channel.
For urgent vehicles only, with any of the above concerns and require updating, the
following must be considered.
Note - Only the approved JLR flash drive can be used to complete the software update,
using any alternative flash drive can result in programming failure. JLR has seen
evidence that non JLR approved flash drives are still being used in workshops and are
contributing to the increase in failures we are currently seeing. Details of the approved
Jaguar Land Rover (JLR) flash drive are described in tooling bulletins JSST054 and
LSST079.
Application aborts without notice - Exit the current diagnostic session, restart
PATHFINDER and retry the software update. The flash drive will now load normally.
Message - Media Error, 02 - File not found. The file required by the Infotainment
Master Controller (IMC) has not been found on the JLR approved flash drive.NOTE:
The JLR approved diagnostic equipment will prompt the user to swap the JLR approved
flash drive to the adjacent USB port in the event that the IMC is unable to read the JLR
approved flash drive. When this action is completed and the green tick selected, the
IMC will attempt to continue the application using the adjacent USB port.
• In the event that this error is displayed, follow all on-screen instructions to exit the
application.
• Complete a battery hard reset.
Complete the Configure existing InControl Touch Pro application again using the JLR
approved flash drive.
Potential concerns:
• Non JLR approved USB memory device
• Faulty JLR approved USB memory device.
• Vehicle concern between IMC and USB port (USB hub, connector or cabling issue).
Message - No response from ECU - There is a mismatch with the software in IMC due
to a failure. Raise a Technical Assistance (TA) stating “NGI 17C support”.
Technicians - Please rate this SSM and provide comments so that future
communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the
customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/service/document/860600
12/18/2017
TOPIx - SSM73700 - InControl Touch Pro 17C Update Concerns
Page 3 of 3
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.jaguar.jlrext.com/topix/service/document/860600
12/18/2017
- [J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is...
- [All-in-One OEM Reprogramming and Diagnostics] - When...
- [Tested, Trusted, and Proven for Accuracy] - TOPDON RLink...
- [One-Click Installation, Continuous Updates] - The exclusive...
- [Works with Windows Compatibility and OEM Software...
This product presentation was made with AAWP plugin.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SSM73700
Replacement Service Bulletin Number:
MFR Communication Date: 2017-12-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
- [TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler
/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast. - [OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- ECU Coding & Hidden Feature Activation for BMW, Benz & VW: Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
- Bi-Directional Control, Quickly Locate Problems: Turn your phone into a professional diagnostic tool. You can send commands from your phone to the ECU to test injectors, cooling fans, headlights, A/C clutch, windows, wipers, and more. See which one doesn't respond. Helps you quickly locate the problem and save time. No need to tear things apart, avoid blind disassembly.
- Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
- Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
- AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
- 8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.
This product presentation was made with AAWP plugin.
Last update on 2026-06-06 / Affiliate links / Images from Amazon Product Advertising API