Warranty Information
Number: VWP-15-15

Policies and Procedures Bulletin
Subject: VAS 6774 Fuel Identification Unit

Date: Dec. 14, 2015
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.

Due to the implementation of the VAS 6774 Fuel Identification Unit for diesel fuel sample testing, Section
2.3.2 Required Documentation with Repair Order and Section 3.63.1.20 High-Pressure Fuel Pump Limited
Warranty Extension of the Volkswagen Warranty Policies and Procedures Manual are amended as
follows.
Section 2.3.2 Required Documentation with Repair Order
The results of any VAS 6774 test procedure must be recorded on the repair order and entered into the
Comment section of the claim. When the VAS 6774 specific gravity test result or the gasoline vapor
(sensor head) test result indicates incorrect/contaminated fuel, a printout of the fuel sample lab report
(Certificate of Analysis) is a mandatory claim documentation requirement. The Certificate must be
attached to the repair order to substantiate a diesel fuel system diagnosis only warranty claim (when the
Certificate of Analysis result = “Fail”) or diagnosis and repair warranty claim (when the Certificate of
Analysis result = “Pass”). For additional information regarding diesel fuel system diagnosis and repair,
refer to Technical Bulletin Instance Numbers 2041057, 2041063 and 2041118.
Section 3.63.1.20 High-Pressure Fuel Pump Limited Warranty Extension
The results of any VAS 6774 test procedure must be recorded on the repair order and entered into the
Comment section of the claim. When the VAS 6774 specific gravity test result or the gasoline vapor
(sensor head) test result indicates incorrect/contaminated fuel, a printout of the fuel sample lab report
(Certificate of Analysis) is a mandatory claim documentation requirement. The Certificate must be
attached to the repair order to substantiate a diesel fuel system diagnosis only warranty claim (when the
Certificate of Analysis result = “Fail”) or diagnosis and repair warranty claim (when the Certificate of
Analysis result = “Pass”).

All other provisions of Section 2.3.2 Required Documentation with Repair Order and Section 3.63.1.20
High-Pressure Fuel Pump Limited Warranty Extension are unchanged and remain in effect. These policy
amendments will be incorporated into the next revision of the Volkswagen Warranty Policies and
Procedures Manual.
Questions
For any questions regarding this bulletin, please contact the Warranty Helpline at 1-866-306-8447 or
warranty.helpline@vw.com.
Page 1 of 1
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Frequently Asked Questions (FAQ)
Highlighted content is modified for the launch of the VAS 6774 Fuel Identification Unit and for
clarification of warranty coverage.
SUMMARY
Vehicles Covered: Certain 2009-2012 model year Volkswagen TDI® Clean Diesel engine vehicles that may be
eligible for coverage will have a warranty contract loaded into Elsa; however the vehicle must be within the
time/mileage parameters, and not otherwise be ineligible for warranty coverage (example: totaled status vehicle = not
covered). Dealers should check the Enhanced Coverage section in ELSA to help determine if a vehicle is eligible for
consideration under this warranty extension.
Warranty Extension Description: Volkswagen has extended the warranty for the high-pressure fuel pump (HPFP) in
certain 2009-2012 MY Volkswagen TDI® Clean Diesel engine vehicles under specific conditions to 10 years or
120,000 miles, whichever occurs first, from the vehicle's original in-service date.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the original purchaser
or the original lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the date
such vehicle was first placed in service.
For Touareg/Passat only: This warranty extension covers the diagnosis and replacement of the high-pressure fuel
pump only if correct, uncontaminated fuel is present in the vehicle.
For all others included in the warranty extension: This warranty extension covers the diagnosis and replacement
of the high-pressure fuel pump only if the vehicle has a Volkswagen-approved misfueling guard installed and only if
correct, uncontaminated fuel is present in the vehicle.
Dealers should refer to the Warranty Bulletin for additional information.
Dealers should check the Enhanced Coverage section in ELSA to validate whether or not a vehicle is
included for coverage consideration.
What does the driver experience if the high-pressure pump starts to fail/fails?
If the high-pressure fuel pump begins to fail, vehicle performance may be adversely affected; if the vehicle continues
to be driven when there is a problem, there is a risk of total pump failure.
A driver with a vehicle experiencing this issue will immediately be made aware of a problem by how the vehicle is
performing (vehicle will fall into limp mode), but also by the illumination of indicator lights on the instrument panel
indicating a vehicle problem.
As always, whenever a driver experiences vehicle performance issues, it is advised to take the vehicle to an
authorized dealer for inspection/diagnosis and repair. Owners should also ensure that they have read their owner’s
manual and are familiar with the meanings of the vehicle’s warning lights and gauges.
Is a loaner vehicle or towing assistance being covered under this warranty extension?
Active VW Customer Mobility Program (VWCMP) loaner vehicles are eligible to receive $35 per day for loaner
expense reimbursement under this warranty extension. For dealers enrolled in the VWCMP, a non-VWCMP loaner
vehicle can be provided at a reimbursement rate of $25 per day or a VW rental at $35 if a VWCMP loaner is not
available. These claims must be submitted in SAGA on a separate line using claim type 1SP.
Should a customer request towing assistance, please follow existing Roadside Assistance Program guidelines.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the warranty bulletin. To ensure that ALL of your personnel are
aware of this action before receiving questions from any customer, please share this information with ALL personnel who have warranty-related responsibilities, including service writers,
technicians, parts employees, warranty administrators, etc.

Page 1 of 4

Is it still required to open a VTA ticket prior to initiating a HPFP repair?
No. It is no longer required to create a VTA ticket for a HPFP repair for vehicles associated with this warranty
extension.
What is included in the process for a dealer diagnosing a vehicle with a suspected high-pressure fuel pump
issue?
For Touareg/Passat: As part of diagnosing a vehicle with a suspected high-pressure fuel pump issue, a dealer will
test a fuel sample using the VAS 6774 Fuel Identification Unit. If the VAS 6774 specific gravity test result or the
gasoline vapor (sensor head) test result indicates incorrect/contaminated fuel, a dealer will then submit a fuel sample
from the vehicle for laboratory analysis to determine if the correct, uncontaminated fuel is present. Upon confirmation
of the correct, uncontaminated fuel, the high-pressure fuel pump will be replaced at no cost to the customer, as long
as the vehicle remains within the time and mileage limit of this warranty extension.
For all others included in the warranty extension: As part of diagnosing a vehicle with a suspected high-pressure
fuel pump issue, a dealer will inspect the fuel filler neck for a correct misfueling guard. If the misfueling guard is
present, a dealer will test a fuel sample using the VAS 6774 Fuel Identification Unit. If the VAS 6774 specific gravity
test result or the gasoline vapor (sensor head) test result indicates incorrect/contaminated fuel, a dealer will then
submit a fuel sample from the vehicle for laboratory analysis to determine if the correct, uncontaminated fuel is
present. Upon confirmation of both a properly installed misfueling guard and correct, uncontaminated fuel, the highpressure fuel pump will be replaced at no cost to the customer, as long as the vehicle remains within the time and
mileage limit of this warranty extension.
Do both VAS 6774 tests always need to be performed on the fuel sample?
No. If the specific gravity test indicates incorrect/contaminated fuel the gasoline vapor (sensor head) test is not
necessary.
So the only time a fuel sample needs to be submitted to the laboratory is when one of the two VAS 6774 tests
indicates incorrect/contaminated fuel?
Correct.
So if the fuel sample passes BOTH of the VAS 6774 tests, it does NOT get sent to the laboratory?
Correct. The only time the fuel sample is sent to the laboratory is when one of the two VAS 6774 fuel sample tests
indicates incorrect/contaminated fuel.
If one of the VAS 6774 tests indicates incorrect/contaminated fuel, why does the fuel sample still need to be
sent to the laboratory?
The VAS 6774 tester is a pre-analysis tool and should only be used to indicate if further analysis is required from a
laboratory. Poor fuel quality can only be substantiated by a certified laboratory and must be documented.
Is HAZMAT certification required for packaging or shipping the diesel fuel sample to the laboratory?
HAZMAT certification is required for packaging the fuel sample for shipment; HAZMAT paperwork is not required.
What does a laboratory fuel sample for analysis cost?
Fuel sample laboratory analysis for the vehicles covered by this warranty extension is done free of charge.
How long does it take for the laboratory fuel sample analysis results to be returned?
Provided the dealer sends out the sample promptly (i.e., the same day it is taken from the vehicle) results can be
expected in 3-5 business days. Results are provided electronically (online access). Please refer to the applicable
technical bulletin for additional details, and the applicable warranty bulletin for claim documentation requirements.
Dealers are welcome to provide a printed copy of the results to a customer if requested.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the warranty bulletin. To ensure that ALL of your personnel are
aware of this action before receiving questions from any customer, please share this information with ALL personnel who have warranty-related responsibilities, including service writers,
technicians, parts employees, warranty administrators, etc.

Page 2 of 4

Who is performing the laboratory fuel sample analysis?
Fuel sample analysis is being performed by a company called Inspectorate (an independent, third-party laboratory).
With the launch of the VAS 6774 Fuel Identification Unit, what are the scenarios in which just the diagnosis
OR the full repair are covered under this warranty extension?
Please review the scenarios below for clarification of warranty claim submission:

Scenario 1

VAS 6774
Fuel Test Results
Pass

Laboratory
Fuel Test Results
N/A

Scenario 2

Fail

Fail

Scenario 3

Fail

Pass

Warranty Claim Submission
Repair including diagnosis
Diagnosis only
Repair including diagnosis

So if the laboratory fuel sample shows incorrect/contaminated fuel, the repair is not covered under this
warranty extension?
Correct. If a vehicle does not have the correct, uncontaminated fuel in it, warranty coverage of the repair will be
denied. However, a claim may be submitted for the diagnosis time only. The repair can be performed at customer
expense, or the customer may wish to contact their insurance company for coverage assistance.
So it is possible for the fuel sample to fail one of the two VAS 6774 tests and subsequently receive a “Pass”
from the laboratory test?
Yes. In this case the repair including diagnosis would be covered.
Why would a vehicle be denied warranty coverage if incorrect/contaminated fuel is present?
Use of incorrect/contaminated fuel in a vehicle is considered outside influence.
What else is not covered under this warranty extension?
Additionally, this warranty extension will not cover:
 Any damage or malfunctions caused by the installation of non-factory components intended to modify the
engine and/or allow the vehicle to run on a non-commercially manufactured “alternate” fuel.
 Other conditions unrelated to a faulty high-pressure fuel pump that may cause the MIL and/or glow plug light to
illuminate. These conditions may require repairs that are needed for proper diagnosis of the underlying
condition. Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle’s emission system up to factory specifications are not covered by this warranty extension.
 Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse or
neglect as well as repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle up to factory specifications are not covered by this warranty extension.
What if a vehicle does not have a misfueling guard installed? Does that mean a vehicle will not have coverage
under this warranty extension?
Correct. With the exception of Touareg and Passat vehicles included in this extension, if a vehicle does not have a
misfueling guard installed, or if the guard has been damaged, warranty coverage will be denied. At that point, repairs
can be performed at customer expense, or the customer may wish to contact their insurance company for coverage
assistance.
Touareg and Passat vehicles do not have the misfueling guard requirement because a guard is not available for these
vehicles.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the warranty bulletin. To ensure that ALL of your personnel are
aware of this action before receiving questions from any customer, please share this information with ALL personnel who have warranty-related responsibilities, including service writers,
technicians, parts employees, warranty administrators, etc.

Page 3 of 4

How can a customer (non-Touareg/Passat) have a misfueling guard installed?
In calendar year 2013, certain TDI® Clean Diesel engine vehicles were included in a service action to have a misfueling
guard installed free of charge. This guard acts as an additional safeguard to help prevent a gasoline fuel pump nozzle
from being used to fuel the vehicle.
To determine whether or not a vehicle needs a guard installed, customers can visit www.vw.com and enter their
Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. Dealers can also use ELSA to
check for an open service action.
 If Service Action 20T8 shows “REPAIR NEEDED”, customers should contact an authorized Volkswagen dealer
without delay to have a guard installed free of charge before May 31, 2016. After that date, the dealer’s normal
parts and labor cost associated with the installation will apply.
 If Service Action 20T8 does not show with “REPAIR NEEDED”, or if the misfueling guard has been damaged or
is missing, customers should contact an authorized Volkswagen dealer without delay to have the vehicle
inspected (and a new guard installed). The dealer’s normal parts and labor cost associated with the installation
will apply.
Is this warranty extension transferable to subsequent owners?
Yes. Should a customer ever sell the vehicle, this warranty extension is fully transferable to subsequent owners.
What do customers seeking reimbursement for out-of-pocket expenses need to know?
Customers seeking reimbursement under this warranty extension should refer to the reimbursement instructions that
were included with their notification letter for information on what is required in order to request reimbursement. If
eligibility requirements are met, reimbursement will come directly from Volkswagen, and is not something that a
dealership would address.
Should your customers have any questions regarding this Warranty Extension, please don’t hesitate to have them
contact Customer CARE, Monday through Friday from 8AM to 6PM, local time, by phone at (866) 896-2872.
Customers are also welcome to e-mail through the “Contact Us” page http://www.vw.com/contact/.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this warranty extension should contact the Volkswagen Warranty Helpline at
866-306-8447 or warranty.helpline@vw.com.

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the warranty bulletin. To ensure that ALL of your personnel are
aware of this action before receiving questions from any customer, please share this information with ALL personnel who have warranty-related responsibilities, including service writers,
technicians, parts employees, warranty administrators, etc.

Page 4 of 4