Field Service Bulletin
Trucks

Volvo Trucks North America
Greensboro, NC USA

Date

Group

2.13

392 003 01

No.

Release

Page

1(2)

Radio Replacement
VN, VHD, VT, VAH

FSB 392-003, Radio Replacement
(February 2013)
Some Volvo models built between June 28, 2010 to February 10, 2012, may experience a
lock up or freeze issue with the radio. Typically this issue seems resolved by removal of
battery power to the radio. This action temporarily resets the radio, but does not correct the
issue. This is due to a hardware issue inside the radio. Replace radio with the newest
hardware available.
Follow the procedure below for radio replacement:
You must read and understand the precautions and guidelines in Service Information,
Function Group 30, "General Safety Practices, Electrical and Electronics" before
performing this procedure. If you are not properly trained and certified in this procedure,
ask your supervisor for training before you perform it.

Repair
1 Secure the vehicle for service by parking it on a flat level surface, applying the parking
brake, chocking the rear wheels, and placing the transmission in neutral.
2 Disconnect all cables from the negative (ground) battery terminal to prevent personal injury
from electrical shock and prevent damage to electrical components.
3 Using the two radio removal tools, remove the radio from the dash.

W3000702

4 Disconnect the radio antenna and the connectors from the back of the radio.
5 Connect the connectors and radio antenna to the back of the replacement radio.
6 Install the radio into the dash.
7 Connect the previously removed cables to negative (ground) battery terminals. Tighten to
20 ± 2 Nm (15 ±1.5 ft lb). Turn the ignition to the “On” position.
Service personnel: Please circulate, read and initial

Service
Manager

Warranty
Administrator

PV729-FBS392-003_V

Workshop
Foreman

Service Technicians

USA56898

Volvo Trucks North America
Field Service Bulletin

Date
2.13

Group

No.

Release

392

003

01

Page
2(2)

8 Program the complete software package , using MID 206 radio programming.
Note: Follow the on screen prompts in Premium Tech Tool until the programming is
complete.
9 Check for proper radio operation and that all functions and features work correctly.

Reimbursement
This repair may be eligible for reimbursement if a product failure was experienced within time and mileage limits of
the applicable Warranty coverage. Reimbursement is obtained via the normal claim handling process.
Claim Type (used only when uploading from the Dealer Bus. Sys.)

W

Labor Code
Primary Labor Code

39204–2–00
0.9 hrs.

Causal Part

21461298

Causal Part

21458709

Causal Part

21458714

Causal Part

21458716
Volvo Trucks North America engages in a comprehensive program of testing and evaluating
to provide the best possible product. Volvo Trucks North America however, is not committed
to, or liable for updating existing vehicles.