side of the upper engine mount.
Note: Avoid drilling spot welds in the radiator support.
28. Using a 5mm drill bit, drill the 2 relay bracket mounting holes in the upper radiator support.
Treat all exposed metal with GM Super Lube®, or equivalent.
29. Install the relay brackets to the radiator support using two (2) rivets.
30. Re-install the passenger side cross brace. Tighten: Tighten the nuts to 10 N-m.
31. Check all routing, especially the position of the J-Case fuse holders and the leads to the
UBEC near the cross brace.

4283400

32. Tighten the 3 tie straps after checking all routing of the new harness.
33. Install the passenger side head lamp.
34. Reconnect the negative battery cable. Tighten: Tighten the nut to 6 +/- 2 N-m.

Page 10

October 2015

Bulletin No.: 14588A

35. Perform a test of the fan harness by turning the engine ON, and activating the A/C. Both fans
should start operating instantly.
CUSTOMER REIMBURSEMENT - For U.S.
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by August 31, 2016, unless otherwise specified by
state law. If this is not convenient for the customer, the customer may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 6 years of the date the vehicle was originally placed in
service, or 100,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:


A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.



The name and address of the person who paid for the repair.



Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by August 31, 2016. Repairs must have
occurred within the 6 years of the date the vehicle was originally placed in service, or 160,934
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.

-

Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.

Page 11

October 2015

Bulletin No.: 14588A

COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Vehicles Still Covered Under Applicable New Vehicle Limited Warranties
Labor
Code
4039949
4032280

Description
Engine Cooling - Customer Concern Not Duplicated
Engine Coolant Fan Motor Replacement
- Caprice
- Impala
ADD: Install Relay Jumper Harness (Impala Only)

Labor
Time
0.1-0.3

Net
Item
N/A
N/A

0.7
1.1
1.4

Note: For reimbursements on vehicles covered under warranty, refer to the Policies and Procedures
Manual.
Vehicles No Longer Covered Under Applicable New Vehicle Limited Warranties
Labor
Code
9900215
9900216

9900217
9900218

Description
Engine Cooling - Customer Concern Not Duplicated
Engine Coolant Fan Motor Replacement
- Caprice
- Impala
ADD: Install Relay Jumper Harness (Impala Only)
Customer Reimbursement Approved
Customer Reimbursement Denied - For U.S. Dealers Only

Labor
Time
0.1-0.3
0.7
1.1
1.4
0.2
0.1

Net
Item
N/A
N/A

*
N/A

Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
*

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

Page 12

October 2015

Bulletin No.: 14588A

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 13

October 2015

Bulletin No.: 14588A
August 2015

This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
As the owner of a 2011-2015 model year Chevrolet Caprice or 2012-2015 model year Chevrolet
Impala police patrol vehicle, your satisfaction with our product is very important to us.
On some of these vehicles, idling the engine for extended periods of time can prematurely wear the
engine-cooling-fan motor. In this condition, the motor may fail to operate or operate noisily. This
condition can also damage motor-control relays in the vehicle’s underhood bussed electrical center
(UBEC).
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your vehicle within 6 years of the date your
vehicle was originally placed in service or 100,000 miles (160,000 km), whichever occurs first, the
condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the
condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by August 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below. You may also contact the Fleet Action
Center at 1-800-353-3867.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.

Page 14

October 2015

Bulletin No.: 14588A

Terry M. Inch
Executive President
Global Connected Customer Experience
Enclosure
14588

Headline Details

Page 1 of 1

14588A - Special Coverage Adjustment Revised - Engine Cooling Fan Motor
Updated Date: Oct 20, 2015 12:15 ET

GM CUSTOMER CARE AND AFTERSALES
DCS3812
URGENT - DISTRIBUTE IMMEDIATELY

Date:

October 20, 2015

Subject:

14588A – Special Coverage Adjustment Revised
Engine Cooling Fan Motor

Models:

2011-2015 Chevrolet Caprice
2012-2015 Chevrolet Impala
Equipped as Police Patrol Vehicles (RPO 9C1 or 9C3)

To:

All Chevrolet Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New or Used Vehicle Sales Manager, and Warranty Administrator

General Motors is releasing Special Coverage Adjustment 14588A today. The Service Procedure and Part Information sections have been revised. Please discard all copies of bulletin 14588.
14588A Bulletin.pdf

About this Article
Reference Number: GCUS-9-1066
Published to: Service
Version: 1.0
Original Published Date: Oct 20, 2015 12:15 ET
Expires: Nov 19, 2015 0:00 ET
Contact: [email protected]

https://dealer.autopartners.net/portal/uscontent/headlines/Pages/GCUS-9-1066.aspx

10/20/2015