Bulletin No.: 15602
Date: October 2015

Recall Bulletin
PRODUCT EMISSION RECALL
SUBJECT:

Fuel Pump Module Mounting Ring

MODELS:

2015-2016 Chevrolet Trax

CONDITION
General Motors has decided to conduct a Voluntary Emission Recall involving certain 20152016 model year Chevrolet Trax vehicles. The mounting ring for the fuel pump module may be
improperly molded into the plastic fuel tank shell. Vehicles built with this defect have the potential
to develop small liquid fuel leaks or fuel vapor leaks at the top of the tank. Customers may notice
an odor of unburned fuel or visible traces of condensed liquid fuel in the area of the fuel tank
that develop over time. Vehicles equipped with enhanced evaporative emissions equipment will
declare this condition in the form of a check engine malfunction indicator light.
CORRECTION
Dealers are to install a new fuel tank assembly.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports,
or sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Note: Use the Vehicle Identification Number (VIN), SI and the GM Electronic Parts Catalog to
determine which part to order.
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Copyright 2015 General Motors. All Rights Reserved.

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October 2015

Bulletin No.: 15602

Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
95367336
95367338
95080136
95102954
95080135

Description
Fuel Tank
Fuel Tank
Insulator - F/Tnk Foam
Insulator - F/Tnk Foam Split
Insulator - F/Tnk Rubber
(One Package Will Service 3 Vehicles)

22682111
15776433
10009923
95032332
11519388

Seal - Fuel Pump O-Ring
Seal - Fuel Pump O-Ring
Nut -F/Tnk Shield
Retainer - Fuel Sender
Bolt - M8x1.25x25

Quantity/Vehicle
1
1
2
2
2
(Submit as
Net Item)
1
1
3
1
2

SERVICE PROCEDURE
1.

Remove the fuel tank from the vehicle. Refer to Fuel Tank Replacement in SI.

4260715

2.

Install new fuel tank insulators onto the new fuel tank (1).

3.

Remove the fuel tank shield from the original fuel tank and install on the new fuel tank.

4.

Install the new fuel tank. Refer to Fuel Tank Replacement in SI.

5.

California, CONNECTICUT, DELAWARE, MARYLAND, MASSACHUSETTS, MAINE,
OREGON, VERMONT, & WASHINGTON vehicles only: Install a Recall Identification
Label. Also, for California vehicles complete a “Proof of Correction” certificate upon recall
completion.

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October 2015

Bulletin No.: 15602

RECALL IDENTIFICATION LABEL - California/Connecticut/Delaware/Maryland/Massachusetts/
Maine/Oregon/Vermont/Washington Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions
outlined in this Product Recall Bulletin. Each label provides a space to include the recall number
and the five-digit dealer code of the dealer performing the recall service. This information may
be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator
core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to
allow adhesion of the clear protective covering. Additional Recall
Identification Labels for US dealers can be obtained from Dealer Support
Materials
by
ordering
on
the
web
from
DWD
Store,
www.gmglobalconnect.com, and then click on the DWD Store link.
Request Item Number S-1015 when ordering.

GM
RECALL

15602
COMPLETED
DEALER CODE

ED
99-999

DO NOT REMOVE

COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9101769
*

Description
Fuel Tank Replacement

Labor
Time
1.1*

Net
Item
**

Includes fuel drain and fill, installation of fuel tank insulators, and transfer of fuel tank shield.

** The amount identified in “Net Item” should represent the actual sum total of the current
GMCCA dealer net price for fuel tank rubber insulators needed to perform the required
repairs, not to exceed $10.63 USD, $11.70 CAD, plus applicable Mark-Up or Landed Cost
(for Export).
CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future
recalls, the customer notification letter recommends that customers have their vehicles serviced
as soon as possible. It also advises that failure to do so could legally be determined to be lack
of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall
work is not completed.

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October 2015

Bulletin No.: 15602

CUSTOMER NOTIFICATION - For Export
Letters will be sent to known owners of record located within areas covered by the U.S. Clean
Air Act. For owners outside these areas, dealers should notify customers using the attached
sample letter.
In order to ensure full protection under the emission warranty, and the right to participate in future
recalls, the customer notification letter recommends that customers have their vehicles serviced
as soon as possible. It also advises that failure to do so could legally be determined to be lack
of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall
work is not completed.
DEALER RECALL RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
***THE FOLLOWING TWO PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***
When a California emissions recall is completed by a GM dealer, the dealer must provide the
vehicle owner a “Proof of Correction Certificate” which the owner may need to present to the
California Department Of Motor Vehicles (DMV) when renewing their vehicle registration.
Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Dealer Support Materials by ordering
on the web from the DWD Store, www.gmdealerworld.com, and then click on the DWD Store
link; request GM Item Number 1825 when ordering.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 5

October 2015

Bulletin No.: 15602
October 2015

This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall
that includes your vehicle.
Reason For This Recall: On some 2015-2016 model year Chevrolet Trax vehicles, the
mounting ring for the fuel pump module may be improperly molded into the plastic fuel tank
shell. Vehicles built with this defect have the potential to develop small liquid fuel leaks or fuel
vapor leaks at the top of the tank. You may notice an odor of unburned fuel or visible traces of
condensed liquid fuel in the area of the fuel tank that develop over time. Vehicles equipped
with enhanced evaporative emissions equipment will declare this condition in the form of a
check engine malfunction indicator light.
What Will Be Done: Your GM dealer will install a new fuel tank. This service will be
performed for you at no charge.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a
service date and to assure parts availability. Instructions for making this correction have been
sent to your dealer. Please ask your dealer if you wish to know how much time will be needed
to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

Emission Law Information: In order to ensure your full protection under the emission
warranty made applicable to your 2015-2016 model year Chevrolet Trax vehicle by state and
federal law, and your right to participate in future recalls, it is recommended that you have your
vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack
of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission
inspection if this recall is not accomplished.

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October 2015

Bulletin No.: 15602

IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed
prior to California registration renewal. Uncorrected emission recalls will result in the inability
to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of
Correction Certificate". Keep this certificate and, if required, present it to the Department of
Motor Vehicles when renewing your California registration as proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety

15602

GM CUSTOMER CARE AND AFTERSALES
DCS3806
URGENT - DISTRIBUTE IMMEDIATELY
Date:

October 14, 2015

Subject:

15602 - Emission Recall
Fuel Pump Module Mounting Ring

Models:

2015-2016 Chevrolet Trax

To:

All Chevrolet Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
and Warranty Administrator
General Motors is releasing Emission Recall 15602 today. The total number of
U.S. vehicles involved is 204. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on October 15, 2015.
Global Warranty Management (GWM)
The Investigate Vehicle History screen in GWM has been updated.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES