Bulletin No.: 15288
Date: October 2015

Recall Bulletin
PRODUCT EMISSION RECALL
SUBJECT:

Fuel Pump Module Leak

MODELS:

2012-2013 Chevrolet Caprice Police Pursuit
Equipped With 6.0L V8 Engine (RPO L77)

CONDITION
General Motors has decided to conduct a Voluntary Emission Recall involving certain 20122013 model year Chevrolet Caprice Police Pursuit vehicles equipped with a 6.0L V8 engine
(RPO L77). The fuel pump module in these vehicles were not produced to specification and
may crack. If this occurs, a fuel odor may be noticed. If the crack becomes large enough, fuel
may be observed dripping underneath the vehicle when the engine is running.
CORRECTION
Dealers are to replace the fuel pump module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. dealers through the GM GlobalConnect Recall Reports. Dealers will not
have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.

Copyright 2015 General Motors. All Rights Reserved.

Page 2

October 2015

Bulletin No.: 15288

PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care and
Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. This part
will be on Order Writing control initially and all DRO’s (Daily Replenishment Order) will cancel.
Dealers can place orders CSO (Customer Special Order). In emergency situations, a dealer should
place a SPAC case and the orders will be processed in the order received.
Part Number
13592334
10325852
92138973
92267162
92066863
11517996

Description
MODULE KIT-F/TNK F/PMP (W/O FUEL LVL SEN)
RING, FUEL SDR RET (151MM OD X 130MM ID)
BOLT, RR SUSP FRAME TO BODY
BOLT/SCREW KIT, PROP SHF (SERVICE KIT - 3
BOLTS/3 NUTS)
SEAL, EXH PIPE
NUT, EXHAUST PIPE CENTRE TO CATALYTIC
CONVERTOR

Quantity/Vehicle
1
1
4
2
2
4

SERVICE PROCEDURE
1.

Relieve the low side fuel pressure. Refer to Fuel Pressure Relief in SI.

2.

Disconnect the battery. Refer to Battery Negative Cable Disconnection and Connection
(Primary Battery) and Battery Negative Cable Disconnection and Connection (Auxiliary
Battery) in SI.

3.

Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

4.

Drain the fuel tank. Refer to Fuel Tank Draining in SI.

5.

Remove the right rear tire and wheel assembly.

6.

Remove the exhaust from the catalytic converter back.

7.

Remove the propeller shaft. Refer to Propeller Shaft Replacement in SI.

8.

Remove the fuel tank heat shield. Refer to Fuel Tank Heat Shield Replacement in SI.

Note: The rear frame only requires lowering approximately 50mm (2 inches) to allow enough
access to the fuel tank rear mountings. There is no need to completely remove the rear frame
assembly from the vehicle.


Support the rear frame assembly with a suitable stand in order to lower frame down to gain
sufficient access to the rear fuel tank mountings.



By allowing rear frame to remain in position prevents the requirement to remove
additional/unnecessary components (e.g. rear brakes system) and replace any related
consumable fasteners.

9.

Lower the rear frame. Refer to Rear Frame Replacement in SI.

10. Remove the fuel tank assembly. Refer to Fuel Tank Replacement in SI.
11. Remove and replace Primary Fuel Tank Module, Refer to Primary Fuel Tank Replacement
in SI.

Page 3

October 2015

Bulletin No.: 15288

12. Install the fuel tank assembly. Refer to Fuel Tank Replacement in SI.
13. Raise the frame. Refer to Rear Frame Replacement in SI.
14. Install the fuel tank heat shield. Refer to Fuel Tank Heat Shield Replacement in SI.
15. Install the propeller shaft. Refer to Propeller Shaft Replacement in SI.
16. Install the exhaust from the catalytic converter back.
17. Lower the vehicle.
18. Fill the fuel tank.
19. Connect the battery.
20. Start the engine and check the fuel system for any leaks.
21. Destroy the removed fuel tank module by damaging the housing rendering it unserviceable.
Retain parts until called back or listed in the scrapping report for disposal.
22. FOR CALIFORNIA, CONNECTICUT, DELAWARE, MARYLAND, MASSACHUSETTS,
MAINE, OREGON, VERMONT, AND WASHINGTON VEHICLES ONLY: Install a Recall
Identification Label. Also, for California vehicles complete a “Proof of Correction” certificate
upon recall completion.
RECALL IDENTIFICATION LABEL - California/Connecticut/Delaware/Maryland/Massachusetts/
Maine/Oregon/Vermont/Washington Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions
outlined in this Product Recall Bulletin. Each label provides a space to include the recall number
and the five-digit dealer code of the dealer performing the recall service. This information may
be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator
core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to
allow adhesion of the clear protective covering.
Additional Recall
Identification Labels for US dealers can be obtained from Dealer Support
Materials
by
ordering
on
the
web
from
DWD
Store,
www.gmglobalconnect.com, and then click on the DWD Store link. Request
Item Number S-1015 when ordering.

GM
RECALL

15288
COMPLETED
DEALER CODE

ED
99-999

DO NOT REMOVE

CUSTOMER REIMBURSEMENT
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by October 31, 2016, unless otherwise specified by state law. If this
is not convenient for the customer, the customer may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance
Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.

Page 4

October 2015

Bulletin No.: 15288

When a customer requests reimbursement, they must provide the following:


A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.



The name and address of the person who paid for the repair.



Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9101661
9101705
9101706

Description
Fuel Pump Primary Module Replacement
Customer Reimbursement Approved
Customer Reimbursement Denied - For U.S. Dealers Only

Labor
Time
3.6
0.2
0.1

Net
Item
N/A
*
N/A

Note: Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.
*

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future
recalls, the customer notification letter recommends that customers have their vehicles serviced
as soon as possible. It also advises that failure to do so could legally be determined to be lack
of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall
work is not completed.

Page 5

October 2015

Bulletin No.: 15288

DEALER RECALL RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
When a California emissions recall is completed by a GM dealer, the dealer must provide the
vehicle owner a “Proof of Correction Certificate” which the owner may need to present to the
California Department Of Motor Vehicles (DMV) when renewing their vehicle registration.
Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Dealer Support Materials by ordering
on the web from the DWD Store, www.gmdealerworld.com, and then click on the DWD Store
link; request GM Item Number 1825 when ordering.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 6

October 2015

Bulletin No.: 15288
October 2015

This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall
that includes your vehicle.
Reason For This Recall: General Motors has decided to conduct a Voluntary Emission
Recall involving certain 2012-2013 model year Chevrolet Caprice Police Pursuit vehicles
equipped with a 6.0L V8 engine. The fuel pump module in these vehicles were not produced
to specification and may crack. If this occurs, a fuel odor may be noticed. If the crack
becomes large enough, fuel may be observed dripping underneath the vehicle when the
engine is running.
What Will Be Done: Your GM dealer will replace your vehicle’s fuel pump module. This
service will be performed for you at no charge.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a
service date and to assure parts availability. Instructions for making this correction have been
sent to your dealer. Please ask your dealer if you wish to know how much time will be needed
to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

Reimbursement: Even though you may have already had repairs for this condition, you will
still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs
for the condition described in this letter, please complete the enclosed reimbursement form
and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO Box
33170, Detroit, MI 48232-5170. The completed form and required documents must be
presented to your dealer or received by the Reimbursement Department by October 31, 2016,
unless state law specifies a longer reimbursement period.
Emission Law Information: In order to ensure your full protection under the emission
warranty made applicable to your vehicle by state and federal law, and your right to participate
in future recalls, it is recommended that you have your vehicle serviced as soon as possible.
Failure to do so could legally be determined to be lack of proper maintenance of your vehicle.
Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished.

Page 7

October 2015

Bulletin No.: 15288

IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed
prior to California registration renewal. Uncorrected emission recalls will result in the inability
to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of
Correction Certificate". Keep this certificate and, if required, present it to the Department of
Motor Vehicles when renewing your California registration as proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
Enclosure
15288

GM CUSTOMER CARE AND AFTERSALES
DCS3794
URGENT - DISTRIBUTE IMMEDIATELY
Date:

October 2, 2015

Subject:

15288 - Emission Recall
Fuel Pump Module Leak

Models:

2012-2013 Chevrolet Caprice Police Pursuit
Equipped with 6.0L V8 Engine (RPO L77)

To:

All Chevrolet Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Administrator
General Motors is releasing Emission Recall 15288 today. The total number
of U.S. vehicles involved is approximately 6,900. Please see the attached
bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on October 21, 2015.
Global Warranty Management (GWM)
The Investigate Vehicle History screen in GWM will be updated on October 3, 2015.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available on October 14, 2015.
GM CUSTOMER CARE AND AFTERSALES