Service Update
45821 Goodwill for Repeat Floor Console Lid Latch Repair
Reference Number:
GWM Number:
Revision Description:

Attention:

Release Date:
Revision:

N16204582
2040582

November 2016
01

This bulletin is being revised to clarify the processing instructions in the Warranty
Information section and to update the OnStar plan name. Please discard all previous
copies of bulletin 45821.

This bulletin expires June 30, 2017.

Make
Chevrolet
GMC

Model
Colorado
Canyon

Model Year
From
To
2016
2016
2016
2016

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Purpose

The purpose of this service update is to provide the customer with a goodwill gift to offset customer
inconvenience, restore confidence in GM, and maintain loyalty to GM. The vehicles involved in this
service update have previously had the console lid latch replaced under GM recall 16370. Some of these
vehicles may have received a replacement latch that is incorrect for the vehicle. These customers are
now being asked to bring their vehicle back in for the correct latch under Customer Satisfaction Program
45820. For their inconvenience, dealers are to offer the customer a selection of one of the available
goodwill tools listed in this bulletin. Because each customer has unique preferences, please offer all of
the options found in this bulletin to the customer and allow them to select the one that best suits their
situation.
Please note that not all vehicles in Noncompliance Recall 16370 have had an incorrect console lid latch
repair, and so they may not be included in this service update. The goodwill offer described in this
bulletin should be presented to the involved customer when they pick up their vehicle after
having Customer Satisfaction Program 45820 performed on the vehicle.

Warranty Information
Labor
Operation
9102335
9102380
9102385
9102382

Description
GM Licensed Accessories Selected by Customer
OnStar Calling Minutes Selected by Customer
OnStar 1 Year Guidance Plan Extension or Subscription
Tire and Wheel 48 Month Protection Plan

Labor
Time
0.1
0.1
0.1
0.1

Trans.
Type
ZFAT
ZFAT
ZFAT
ZFAT

Net
Item
*
N/A
N/A
N/A

* If the customer chooses the GM Licensed Accessories option, handle the transaction on the spot. Do not engage the
Dealer Aftersales Empowerment portal for this goodwill choice. The amount identified in Net Item should be the total of
the GM Licensed accessories that the customer has selected, not to exceed a sum total $250.00. Enter the description
of the accessories in the “Additional Information” field of the warranty transaction. In Canada no net item is allowed.
If the customer chooses either of the OnStar options or the 48 month Tire & Wheel Protection Plan, submit a Goodwill
Request via the Dealer Aftersales Empowerment Portal located in the Service Workbench in GlobalConnect. In the
business case of the request, enter “Service Update 45821”. Canada Dealer Instructions – Refer to CANADA
GOODWILL OPTIONS Section. After submitting the email for the Goodwill Request, submit labor operation 9102335 as
shown in the table above to close this service update.

Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 2

Service Update
45821 Goodwill for Repeat Console Lid Latch Repair
U.S. GOODWILL OPTIONS
Note: Involved customers are to choose only ONE of the applicable options below.
For dealers who are not familiar with the Dealer Empowerment process, training is available on the Center of Learning
application; Course Number: VWGDE.013D-0D; Course Name: An Introduction to the Dealer Aftersales Empowerment
Portal
Questions pertaining to Dealer Aftersales Empowerment Goodwill options should be directed to your dealership's
Customer Experience Manager (CEM), or your GM District Manager – Aftersales (DMA).
Goodwill Option
$250 GM Accessory Certificate

OnStar 500 Calling Minutes*
OnStar 1 Year Subscription
GM Divisional Tire and Wheel Protection
Plan

Description
Valid for up to $250 towards GM Genuine Accessories on a one-time
purchase from a GM Dealer.
Note: This offer has no cash value.
Calling minutes will be added to the OnStar account.
An OnStar subscription will be extended or activated.
A complimentary 48 month plan, which covers repair or replacement of
tires/wheels due to covered road hazards (includes mounting, balancing,
and disposal fees) and emergency road service.

*Must have an active OnStar Subscription.
CANADA GOODWILL OPTIONS
Note: For Canada there is one Goodwill Option as noted below.
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service under
Customer Satisfaction Program 45820, dealers are to offer the customer goodwill in the form of a $250 Certified Service
Card as described in this bulletin until June 30, 2017.
Canada Dealer Instructions
All requests for Certified Service Cards in relation to this bulletin should be sent via email to
[email protected]. Please include “45821 Goodwill for Repeat Console Lid Latch Repair” in the subject
line. Upon receipt of the request, the Customer Care Centre will fulfill and send the goodwill directly to the customer. No
further action will be required from the dealer once the email is sent.
Goodwill
$250 Certified Service Card

Description
The certified service card issued to the customer is valid for up to $250
towards service or accessories. The Certified Service Card must be
redeemed within 1 year of issuance.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service under
Customer Satisfaction Program 45820, dealers are to offer the customer goodwill as described in this bulletin until June
30, 2017.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 2

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4254
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 14, 2016

Subject: 45821 01 – Service Update
Goodwill for Repeat Floor Console Lid Latch Repair
Revised Warranty Information
Models: 2016 Chevrolet Colorado
2016 GMC Canyon
To:

All General Motors Dealers

This bulletin is being revised to clarify the processing instructions in the Warranty
Information section, and to update the OnStar plan name. Please discard all
previous copies of bulletin 45821.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS