Classification:

Reference:

EL15-006m

Date:

NTB15-049m

November 14, 2017

TELEMATICS SERVICE INFORMATION
This bulletin has been amended. Changes have been made throughout. You must read the entire
bulletin to understand all the changed information. Please discard previous versions of this bulletin.

APPLIED
VEHICLES:

2016-2018 Altima (L33) – SL with Technology Package
2018 Armada (Y62)
2017-2018 GT-R (R35)
2016-2018 Maxima (A36) – Platinum
2017-2018 Murano (Z52) – Platinum
2017 Pathfinder (R52) –SV, and SL with Tech Package, SL with
Premium Package
2018 Pathfinder (R52) – SL and Platinum
2016-2018 Rogue (T32) – SL
2017-2018 Rogue Hybrid (T32) – SL
2017-2018 Rogue Sport (J11) – SL and SV with Premium Package
2016-2018 Sentra (B17) – SR and SL with Technology Package
2016-2018 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package, SV with Comfort and Convenience Package

SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
Sections in this bulletin:
o Turning ON the TCU During PDI (2016-2017 Applied Vehicles ONLY) – Page 2
o When a TCU Needs To Be Replaced – Page 10
o SOS Light Diagnosis Information – Page 24
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be performed
again.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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TURNING ON THE TCU DURING PDI
NOTE:


This procedure is for 2016-2017 Applied Vehicles ONLY.



In most instances, the TCU is ON when delivered to the dealership. See the steps
below to determine if the TCU is ON or OFF.

1. With the vehicle in an area of known good reception, turn
the ignition ON and check whether or not the green light on
the SOS button is illuminated (see Figure 1a).
NOTE: It may be difficult to tell if the green light is
illuminated if the vehicle is outside in bright sunlight.



If the green light is illuminated, the process to turn ON
the TCU is complete and no further action is needed.

Light not
illuminated
Figure 1a

If the green light is not illuminated, proceed to step 2.

2. Place the vehicle in non-shipping mode (extended storage switch pushed IN).
a. Open the driver’s door and leave it open.
b. With the battery connected and ignition OFF, remove the fuse panel located to the
left of the steering wheel. For Titan and Titan XD vehicles, the fuse panel is located
in the glove box.
c. Push the white extended storage switch IN.
d. Turn the ignition ON.
e. Turn the ignition OFF.
f. Wait at least 2 seconds, and then turn the ignition ON.
g. Make sure the extended storage warning message is not displayed in the
combination meter/display.
3. Connect the C-III plus VI to the vehicle.

4. Set the parking brake and confirm the ignition is ON.

5. Launch C-III plus on the CONSULT PC.

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NTB15-049m

6. Select Diagnosis (One
System).

Step
6

Figure 2a

7. Select Telematics.

Step
7

Figure 3a

8. Select Work Support.

Step
8

Figure 4a
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9. Select TCU ACTIVATE
SETTING.
Step
9
Step
10

10. Select Start.

Figure 5a

11. Select Start.

Step
11

Figure 6a

12. Select ON to turn ON the TCU.
Step
12

13. Select END.
Step
13

Figure 7a
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NTB15-049m

14. Select Start.

Step
14

Figure 8a

15. Select Start.

Step
15

Figure 9a

16. Confirm “On” is displayed in the
Current status field.

Step
16

Figure 10a
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17. Again, check whether or not the green light on the SOS button is illuminated.


If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.

Check TCU Cellular Reception

NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.

18. Check TCU cellular reception.

Example
Check cellular
reception

Figure 11a

Examples of good reception:

Figure 12a

Examples of no/poor reception:

Figure 13a

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NTB15-049m

19. Press the Info or APPS button.

Figure 14a

EXAMPLE
20. Select NissanConnect Services.

Figure 15a

EXAMPLE
21. Select Connected Search.

Figure 16a

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NTB15-049m

22. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE

Figure 17a

23. Confirm the POI location displays.
EXAMPLE

Figure 18a

24. If the “Connected Search” does not complete successfully and the vehicle has been
confirmed as unsold, call SiriusXM support at 1-844-631-2928.


If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.

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25. Turn the ignition OFF.

26. Pull OUT the extended storage switch to return the vehicle to shipping mode.

NOTE:


Before delivery, make sure the vehicle is in non-shipping mode (extended storage
switch pushed IN). The customer will not be able to enroll in NissanConnectSM
Services if the vehicle is in shipping mode.



If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.



If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 24.

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WHEN A TCU NEEDS TO BE REPLACED
NOTE:


For Altima, Armada, Maxima, Murano, Pathfinder, 2018 Rogue, and Titan/Titan
XD vehicles ONLY: You MUST have ALL customer keys before beginning this
procedure.



Certain TCUs require configuration after replacement. Refer to page 22.



Each TCU is registered to a specific Vehicle Identification Number (VIN).
TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a
vehicle, the TCU cannot be used in another vehicle.



The VIN MUST be written to the replacement TCU after installation.



The replacement TCU must come from Nissan North America parts supply.

1. Connect the C-III plus VI to
the vehicle.

Step
5

2. Set the parking brake.

3. Turn the ignition ON.

Figure 1b

4. Launch C-III plus on the
CONSULT PC.

5. Select Diagnosis (One
System).
Step
6

6. Select Telematics on page
2 of the all systems list.

Figure 2b
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NTB15-049m

7. Select Work Support.

Step
7

Figure 3b

8. Select SAVE VIN DATA.
Step
8

9. Select Start.
Step
9

Figure 4b
10. Select Start.
NOTE: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure (page 21).

Step
10

Figure 5b
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11. Select End.

Step
11

Figure 6b
Replace TCU
12. Remove the TCU from the vehicle.


Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual &
Navigation System, for removal information.

Step 13 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.

13. Write down the following information:
a) VIN.

LABEL ON TCU

b) International Mobile Equipment
Identity Number (IMEI) of the
original TCU.
This number is located on the
TCU.
c) IMEI Number of the replacement
TCU.
This number is located on the
TCU.
d) Serial Number of the replacement