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Q633NAS5

TECHNICAL BULLETIN
14 JUL 2017

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to
do the job properly and safely. It informs these Technicians of conditions that may
occur on some vehicles, or provides information that could assist in proper vehicle
service. The procedures should not be performed by 'do-it-yourselfers'. If you are
not a Retailer, do not assume that a condition described affects your vehicle.
Contact an authorized Land Rover service facility to determine whether this
bulletin applies to a specific vehicle.

INFORMATION

Changes are highlighted in blue

SECTION:
415-00: Information and Entertainment Systems

SUBJECT/CONCERN:

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Service Action: InControl Touch Pro Phase 2.5 Software Update

AFFECTED VEHICLE RANGE:

MODEL
YEAR:

MODEL:

VIN:

ASSEMBLY
PLANT:

APPLICABILITY:

Discovery Sport
(LC)

2017

634012670688

Halewood

Vehicles With: InControl
Touch Pro

Range Rover
Evoque (LV)

2016-2017

166843208616

Halewood

Folding Top, Vehicles With:
InControl Touch Pro

Range Rover
Evoque (LV)

2017

168200208616

Halewood

Vehicles With: InControl
Touch Pro

MARKETS:
NAS

CONDITION SUMMARY:

SITUATION:
Jaguar Land Rover have developed the latest software upgrade in response to
customer feedback on the performance of the InControl® Touch Pro™ system.
Some customers may have experienced infotainment issues and this software
upgrade is designed to enhance the robustness of the following features and
functions:
• Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel
artwork not displayed
• Infotainment Master Controller (IMC) resets, blank screens, and poor system
performance
• CD ripping/playback issues
• Media Player crash, library track select fails, USB Source reliability

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• Phone and Bluetooth™ - connection and contacts download issues
• Climate control fan symbol not visible when increasing/decreasing fan speed
• The heated seat temperature indication is misaligned to the vehicle image on
the Touchscreen
• 'Camera System Not Available, Consult Your Dealer' message displayed on the
Instrument Cluster (IC) upon vehicle set up.

NOTE:
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
stored in the navigation system (not phone contacts) will need to be reentered upon completion.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control
and refrain from releasing the vehicles for new vehicle sale pending completion of
the Workshop Procedure detailed in this Technical Bulletin. Unsold vehicles should
have this performed as part of the Pre-Delivery Inspection (PDI) process but must
have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.

PARTS:
No parts required.

SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest SDD software, Calibration
File, and InControl© Touch Pro™ Software

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Jaguar Land Rover-approved USB memory device DTSE9G2/32GB

WARRANTY:

NOTE:
Check DDW to ensure that a vehicle is affected by this program prior to
undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding
Recall and Service Actions are identified to ensure the correct parts are available
and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the
relevant Option Code from the table. SRO and parts information is included for
information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for
this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are
subject to change; those quoted here must be taken as guidance only. Refer to
TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date
prior to the 30 November 2018 closure date must be submitted or payment
within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

PARTS/SUNDRY
CODE

QTY./VALUE

Q633

B

InControl
Touch Pro Without RSE Configure IMC

86.90.89.78

2.0

-

-

Q633

C

InControl
Touch Pro Without RSE Configure IMC
Drive in/drive
out

86.90.89.78
02.02.02

2.0
0.20

-

-

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PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

PARTS/SUNDRY
CODE

QTY./VALUE

Q633

D

InControl
Touch Pro Without RSE Configure IMC
Disengage/reengage transit
mode

86.90.89.78
86.90.89.30

2.0
0.10

-

-

Q633

E

InControl
Touch Pro Without RSE Configure IMC
Disengage/reengage transit
mode
Drive in/drive
out

86.90.89.78
86.90.89.30
02.02.02

2.0
0.10
0.20

-

-

Normal Warranty policies and procedures apply.

WORKSHOP PROCEDURE:

NOTE:
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
stored in the navigation system (not phone contacts) will need to be reentered upon completion.

1

CAUTIONS:
◾ Make sure that the Jaguar Land Rover-approved diagnostic tool is
connected to the internet at least once every 24 hours.
◾ This procedure requires DVD149.05, Calibration File 269, and
InControl Touch Pro Software 004.03 (or later), and the Vehicle
Communication Interface (VCI) on the latest level as per VCI
Update Instructions available on TOPIx. If a DA VCI device is used
for the update, it MUST be on a firmware level of 63 or later.

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◾ This software update is split into 2 separate procedures and,
depending on the software level, it may require an update to the
Gateway Control Module (GWM) first.
◾ Battery support unit: it is extremely critical to use a battery
support unit and have a vehicle with a battery that has a good
state of health to start. The battery support unit must also be in
proper working condition to be able to supply 13v consistently. If
the voltage is compromised during the installation of software,
the IMC may switch 'OFF'.
◾ The software transfer process can take some time; be patient. The
vehicle ignition will turn 'OFF' during this transfer, which is normal
- do not touch the engine START/STOP button unless instructed
to do so.
◾ Before commencing, make sure that the Infotainment screens
display the 'Home' screen with the ignition ‘ON’. If not (i.e the
display screens show the Land Rover logo or the front screen is
blank), lock the vehicle and leave for 5 minutes, then unlock the
vehicle. Switch the ignition ‘ON’ and check the display screens
again.
◾ Once downloading it is extremely critical to NOT disturb the Data
Link Connector (DLC) connection. Any interruption in connection
between VCI and the DLC connection will result in a failure and
may not be recoverable.

NOTES:
◾ After the GWM programming occurs, a functional CAN reset is
sent to the vehicle. The very next step in the process then begins
to run Variant Configuration to the IMC. If the Technician is too
fast and is pressing green 'tick' (✓
✓) boxes to push the process
along, the Variant Configuration process will fail as the IMC is not
fully booted. Anytime the tool is advising to 'turn the ignition
ON', the technician must pay attention and switch the ignition
'ON' AND wait for the IMC to fully boot up. The IMC in general
takes 90 seconds for full operation. A good check point is

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pressing the 'Audio' button and then pressing the 'Source'
button. When the IMC is booted, all available sources will be
displayed on the Source Selection screen. At this time the
continue button can now be pressed.
◾ If a failure occurs when the retry is attempted, the technician must
switch the ignition back 'ON' and wait a minimum 90 seconds
until the IMC is booted up.
Connect the Jaguar Land Rover-approved battery support unit.
1

2

If required, remove the transit relay.

CAUTION:
Disconnect all customer USB devices that are connected in any of
the vehicle front and rear USB ports (as applicable) before
connecting the Jaguar Land Rover-approved diagnostic tool and
commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land
Rover-approved diagnostic tool, reconnect the customer USB
devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle
and begin a new diagnostic session, the Jaguar Land Rover-approved
diagnostic tool will read the correct Vehicle Identification Number (VIN)
for the current vehicle.

3

Follow the Jaguar Land Rover-approved diagnostic tool prompts.
1

If the vehicle is not in Transit mode, go to the next Step.

2

If the vehicle is in Transit mode, set the vehicle to Normal
operation mode.

CAUTIONS:
◾ At the start of this process, the Jaguar Land Rover-approved diagnostic
tool will transfer a large number of files to the USB memory device. These
will then be transferred to the vehicle.

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◾ The Jaguar Land Rover-approved diagnostic tool may prompt ‘No Update
Required’ in the software resolution screen. This software does require
updating; select the green 'tick' (✓
✓) to continue the download.

NOTE:
The infotainment screen display will go blank or change color during this
update, this is normal behavior and is to be expected when the software is
being updated in the InControl Touch Pro control module.