November 24, 2016

Warranty Service and Policies
The following guide will explain the Pleasure-Way Industries Limited
Warranty and all procedures to properly be reimbursed for warranty service
work. Please take the time to familiarize yourself with our Warranties and
Policies to help ensure a streamlined claiming process and quick warranty
reimbursement. Information missing from the claim will automatically be
rejected and dealership will be notified of missing information and will have
to re-submit the claim again.

IMPORTANT
Pleasure-Way Limited Motorhome Warranty is void unless the
following polices are adhered to:
Warranty claims exceeding $ 200.00 require pre authorized approval. Claims
submitted without pre-authorization will only have a maximum $ 200.00
reimbursed.
Warranty Claims must be submitted within 30 days of completion of
warranty repairs. Claims submitted after 30 days may be permanently
denied.
Warrantable parts that are shipped from Pleasure-Way will be charged to the
dealer. The dealer will then charge back the parts cost plus 15% markup plus
freight on the warranty claim.
Warranty repairs performed a second time by a dealer, due to incorrect or
inadequate diagnosis, improper repair or assembly or lack of proper testing
when original warranty repair was performed are considered shop
comebacks and are not reimbursable. The dealership will absorb this cost.

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Pleasure-Way Industries Ltd. Five-Year Limited
Motorhome Warranty
CUSTOMER RESPONSIBILITY:
It is important you read and understand the information provided to you in
the package containing all the manuals and information pertaining to your
Pleasure-Way Motorhome.
Familiarize yourself with the applicable warranties. You are responsible for
ensuring the procedures for obtaining warranty repairs are followed
properly. It is your responsibility and obligation to return your motorhome to
your authorized Pleasure-Way dealership for warranty service repairs.
As the owner of the Motorhome, you are responsible for regular and proper
maintenance performed in accordance with the Pleasure-Way and OEM
manuals provided. Regular and proper maintenance will help prevent
conditions arising from neglect that are not covered under warranty.

WHAT THIS LIMITED WARRANTY COVERS:
Pleasure-Way Industries Ltd. warranties the specified new Motorhome free
from defects in material and craftsmanship on portions manufactured by
Pleasure-Way Industries Ltd. under normal use and service. Pleasure-Way
Industries’ obligation, under this limited warranty, shall be limited to 60
months / 60,000 miles / 100,000 kilometers (whichever comes first) after the
date of purchase by the first retail purchaser from an Authorized PleasureWay Dealer. Warranty shall be fulfilled by an Authorized Pleasure-Way
Dealer or Authorized Pleasure-Way service facility. This Pleasure-Way
Warranty is non-transferable to sequential owners.

WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This limited warranty shall not apply to the following:
• If the Motorhome has been altered outside our factory in any way so as, in
our sole opinion and discretion, to affect its stability, operation or reliability.

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• Deterioration due to wear and or exposure, including but not limited to
rust: corrosion, oxidation and cosmetic blemishes.
• If the Motorhome, in our sole opinion and discretion, has been subject to
misuse, negligence, or accident.
• If the Motorhome has been declared a total loss by an insurance company,
or a motorhome title indicates that is designated as “salvage”, “junk”, or
“rebuilt” or word of similar impact.
• The automotive chassis is covered by its own manufacturer’s warranty,
including by way of example, but not limited to: power train, engine, drivetrain, tires and muffler. To learn more about the specific automotive chassis
not covered under the Pleasure-Way warranty please contact your authorized
selling dealer, Pleasure-Way Industries Ltd. or review your Mercedes Benz
or Chrysler warranty package information provided with the coach.
• Appliances and components covered by their own manufacturer’s
warranties, including but not limited to: the microwave, refrigerator, stove,
heater, television, generator and roof air conditioners. To learn more about
specific component parts or appliances not covered under the Pleasure-Way
warranty please contact your selling dealer, Pleasure-Way Industries or
review your warranty package information provided with the coach.
• Unauthorized repairs, alterations or modifications.
• Routine maintenance.
• Items that are working as designed but which you are unhappy with
because of the design or function.
• Damages caused by, but not limited to: hail, tornadoes, lighting, floods,
earthquakes, hurricanes, fire, rain, and all other environmental conditions,
which include but are not limited to, tree sap, tar, chemicals, oils, salts, road
hazards, stone chips, infestations, rodents and /or acts of God.
• Defects or repairs required, as an example but not limited due to; improper
loading, load distribution, accident, collision, vandalism, abuse, neglect,
improper maintenance, rust or corrosion.
• Failure to seek and obtain repairs in a timely manner.
• Failure to use reasonable efforts to mitigate damage caused by defects.
• Failure to comply with the instructions set forth in the owner’s manual.
• Exterior storage compartments may not be moisture free due to weather
and humidity conditions. It is advised that you store items accordingly.
Pleasure-Way is not responsible for goods damaged while stored in exterior
storage compartments.
• Condensation and the results of condensation including, but not limited to,
water damage and the growth or mildew or mold. Mold and mildew are
natural growths given certain environmental conditions and are not covered
by the terms of this warranty

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• Failure of the coach and /or chassis resulting in incidental damages, such as
but not limited to: goods stored both inside and outside the coach; loss of use
and equipment of Motorhome; inconvenience; cost of rental vehicle; cost of
accommodations; travel expenses; towing; meals; and other miscellaneous
incidental expenses. Some states do not allow exclusions or limitation of
incidental or consequential damages, so the above limitations or exclusion
may or may not apply to you.

THE CONDITIONS OF THIS LIMITED WARRANTY SHALL NOT
APPLY TO DEGENERATION DUE TO WEAR AND TEAR AND
EXPOSURE AFTER THESE LIMITATIONS:
For ninety (90) days from the original retail purchase date, adjustments to
compartment door latches, light bulbs, fuses, remote and smoke detector
batteries.
For one (1) year from the original retail date purchase date or 12,000 miles /
20,000 kilometers (whichever comes first), by the original retail purchaser
from an Authorized Pleasure-Way Dealer;












All seat, curtain, door panel and wall fabrics used in the coach.
Window seals and caulking.
Exterior power cable hatch.
City water fill.
Porch light.
Exterior cable TV outlet
Carpet
Linoleum.
Black and grey water termination valves
Exterior striping.
Painted plastic exterior body molding and bumpers. Painting exterior
moldings magnifies the original equipment manufacturer condition of
the plastic molding. Some conditions of the plastic, such as but no
limited to, body attachment points and texture may be more visible
when painted. These are considered normal.

For two (2) years or 24,000 miles or 40,000 kilometers (whichever comes
first) by the original retail purchaser from an Authorized Pleasure-Way
Dealer:

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 Ultraleather fabrics.
 Foam used in cushions.
For three (3) years or 36,000 miles or 60,000 kilometers (whichever comes
first) by the original retail purchaser from an Authorized Pleasure-Way
Dealer;
 Exterior painted fiberglass surfaces.
This warranty is expressly in lieu of all other warranties, expressed or
implied, and all other obligations or liabilities for alleged representation or
negligence. Pleasure-Way Industries Ltd. neither assumes nor authorizes any
other person to assume for us any liability in connection with the sale of our
Motorhomes other than expressed above.
All correspondence should be directed to the authorized Pleasure-Way
dealer from whom the Motorhome was purchased and must specify the serial
number and date of purchase of Motorhome in question.
Pleasure-Way Industries Ltd. reserves the right to make changes in
Motorhomes built and/or sold by it at any time without incurring any
obligations to make the same or similar changes on motorhomes previously
built and/or sold by Pleasure-Way Industries Ltd.
For emergency repairs while traveling, you may choose to deal with nonauthorized RV service facilities; however, all warranty repairs must be preauthorized by Pleasure-Way. Pleasure-Way will, at its option, replace or
repair free of charge any defective part, including labor. The purchaser shall
notify their authorized Pleasure-Way Dealer within the warranty period.
If you obtain warranty repairs from a non-authorized RV service facility
without Pleasure-Way pre authorization, it is at Pleasure-Way’s sole
discretion whether or not to reimburse the claim.
In the event that this Motorhome is used for commercial or rental fleet
purposes, the warranty coverage shall be limited to one (1) year 12,000
miles / 20,000 Km (whichever comes first) from the date of original
purchase.

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OBTAINING WARRANTY REPAIRS:
To obtain warranty repairs, you must contact your authorized Pleasure-Way
dealer and schedule an appointment. It is best if you have a written list of
defects or items in need of repair. As the owner, you are solely responsible
for the maintenance of the motorhome as required or recommended by the
owner’s manual and associated costs of that maintenance. Repairs
necessitated by failure to maintain the Motorhome as required or
recommended are not covered by warranty.
Note: Pleasure-Way does not control the scheduling of service work at
authorized or independent dealerships. You may encounter some delay in
scheduling or completion of work.

WARRANTY POLICIES:
Warranty repairs must be with in the five year or 60,000 miles / 100,000
kilometers (whichever comes first) limited warranty.
Pleasure-Way warranty registration cards must be on file before any claims
will be processed. Claims made without warranty registration cards will be
rejected until proof of ownership can be established.
Pleasure-Way Industries Ltd. will not reimburse any claims for work done
on any components or appliances that are covered under their respective
manufacturer’s warranties. These warranties must be claimed through the
manufacturer of the appliance or component. Examples include but are not
limited to: refrigerator, microwave, roof air-conditioning, water pump,
furnace, TV etc.
All warranty work required to be done on the chassis must be taken to an
authorized Mercedes Benz or Chrysler dealership (depending on your
chassis make) and processed through their warranty procedures. PleasureWay Industries Ltd. will not reimburse any claims regarding the chassis.
Pleasure-Way Industries Ltd. will pay for the removal and reinstallation of
motorhome components only if absolutely necessary to perform Chassis
warranty repairs. Pleasure-Way Industries Ltd. will not reimburse any costs
in the removal and reinstallation of these components if it is: out of the

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warranty period; non-warranty repairs; and /or routine maintenance or
service.

Pleasure-Way Industries Ltd. Service Management
Guide
INTRODUCTION:
Welcome to the Pleasure-Way service management guide. This guide is set
down as a reasonable evaluation of times allotted for service warranty work,
on a Pleasure-Way Class B motorhome. The time allotments listed in this
guide have been derived from a combination of component service
technicians and Pleasure-Way department supervisors.
THE FOLLOWING MUST BE INCLUDED WITH EACH CLAIM:
1.
2.
3.
4.
5.
6.

Full VIN / serial number of the chassis and coach
Customer Name, Address, Phone Number and Signature
Date of Purchase
Service Work Date
Mileage
Dealership Name and Address.
7. Service Writers Name

GUIDELINES FOR WARRANTY WORK AND CLAIMS:
Before any service work is started on a Pleasure-Way, the tasks should be
listed and evaluated by a qualified service writer. If the tasks will be under $
200.00 in value including parts and labor, no warranty approval number is
necessary. If tasks will be over $ 200.00 a warranty approval number should
be obtained from Pleasure-Way.
Before any major service work is done to a Pleasure-Way, contact with the
factory is necessary for trouble shooting and service advice. Phone 1-800364-0189.

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Before any service work is done to a major appliance, contact with the
appliance manufacturer is necessary. Phone list provided in this guide.
Pleasure-Way will not be held responsible for damages to the motorhome by
the service technician if:
1. If Pleasure-Way is not contacted before service has begun.
a) If the service technician is unqualified to handle the task.
b) If a problem occurs due to careless workmanship by the service
technician.
2. All warranty claims shall be submitted to Pleasure-Way on a PleasureWay warranty claim form.
a) All information must be filled in, including the chassis and coach
VIN/Serial Number, model number found on the driver’s door
frame.
b) All information should be written out, with a clear understandable
explanation.
c) Copies of all sublet repairs, shipping and handling charges, part
invoices, and any other implied charges shall be submitted with the
warranty claim.
d) If pre-approved, approval number must be submitted with the
claim.
3. Pleasure-Way will not be held responsible for damages due to abuse,
neglect, or acts of God.
4. Pleasure-Way will also not be held responsible for any after-market or
dealership add-ons. Some components are not listed in this guide. For
information on them contact Pleasure-Way.
5. Some components such as body work, upholstery repairs etc. that

exceed $200.00 will require three quotations before approval is given.

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Major Appliances Phone Contact List:
Pleasure-Way’s 5 year limited warranty covers all craftsmanship entailed in
the manufacturing of the product. Pleasure-Way does not warranty
independent component suppliers that offer their own warranties. These
warranties must be claimed through the appropriate component / appliance
manufacturer.
American-Tech 800-238-2687 http://www.atcomp.com/
Rocker switches, map light, power sofa switch, dimmers
Am-Safe 574-266-8330 http://amsafe.com/
Seat belts, retractor 3 point, belt extensions
Atwood Mobile Prod 800-825-4328 http://www.atwoodmobile.com/
Power sofa frame, motors and cables, air-conditioner
Automotion Shades 905-470-6198
http://www.automotionshade.com/
Motorized day and night Shades
Burnstines Distributor 800-776-6728/574-848-1118
http://www.burnstines.com/
Reset breakers 15, 20, 30, 40, High Pointe microwave
Bargman http://www.bargman.com/
Porch light
B&B Molders LLC 888-965-2244 http://www.bandbmolders.com/
Hatches, gravity fill
Carefree of Colorado 303-410-6214 http://www.carefreeofcolorado.com/
Awning, power supports
Carmanah 250-380-0052 http://www. http://www.carmanah.com/
Solar panel, Go Power panel
Carrier 800-450-2211 http://www.transportaircon.com/
Roof air conditioners
Challenger Door 574-773-8166 warranty/574-773-0470 general
http://challengerdoor.com/
Entry door, deadbolt lock
Classic Manufacturing 306-667-7770 http://www.classicmfg.ca/
Seat covers, arm and head rest covers
CR Laurence 877-421-6144 http://www.crlaurence.com/
Awning/fixed windows
Cummins Onan 800-888-6626 http://www.cumminsonan.com/
Generator 2.8 Gas, 2.5 Propane, 4.0 Gas

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Dehco 800-621-2278 Look for Lisa
Sharp microwave
Dicor Products 574-264-2699
Wheel cover simulator for Mercedes-Benz (hub cap)
Draw Tite 800-632-3290 http://www.draw-tite.com/
Hitch
Duo Form 269-663-8525 http://www.duoformplastics.com/
Shower pans, corner sink
Dometic 877-898-7091 https://www.edometic.com/
Fridge, air conditioner, SMEV stove, microwave, toilet, skylight
Fairview Fittings Distributor 800-688-4088
http://www.fairviewfittings.com/
Remote L/P fill, fittings
Fantastic Vent 800-521-0298 http://www.fantasticvent.com/
Electric vent fan
Fiamma 407-672-0091 http://www.fiammausa.com/
Awning, leg brackets
Firesist 336-227-6211 http://www.glenraven.com/
Traverse canvas, cleaning instructions
Firestone 800-888-0650 http://www.firestoneip.com/
Ride Rite Airbag System [email protected]
Girard 866-559-1221ext 4032/949-259-4024
http://www.greenrvproducts.com/
Tankless water heater
Grote Ind. 800-628-0809 http://www.grote.com/
Clearance lights
Hafele 800-423-3531 http://www.hafele.com/
Folding bracket counter extension, hardware
Hehr 316-283-6100 http://www.hehrintl.com/
Roof windows, awning windows
Hidden Hitch 800-632-3290 http://www.hiddenhitch.com/
Hitch
Interstate 800-582-7000 or 866-842-5368
http://www.interstatebatteries.com/
Aux coach batteries
Iota 520-294-3292 http://www.iotaengineering.com/
Distribution load center, automatic transfer switch
iSeries Tank Monitor 541-610-0401 https://tankedge.com/
Tank level monitor

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ITC 574-389-8986 http://www.itc-rv.com/
LED and halogen roof pot lights, LED tail lights, table base, table leg,
shower assembly, grab handle
Kaper II 800-336-2011 http://www.kaperii.com/
Front roof clearance lights, porch light
KIB 800-250-7051 http://www.kibenterprises.com/
Micro monitor tank level display, probes
King Controls 952-922-6889 http://www.kingcontrols.com/
Antenna
Kinro 574-535-1125 press 1 then 1 http://www.kinro.com/
Windows
KV Prod. 800-253-1561 http://www.knapeandvogt.com/
Heavy duty drawer (Battery) slides
Lancashire Distributor 800-667-3028 http://www.lancashire.ca/
Cabinet drawer slides and hardware
LaSalle Bristol 800-718-7187 http://www.lasallebristol.com/
Dump valves
LCI Lippert 574-537-8900/574-535-1125 http://www.lci1.com/
Baggage door, power step for XL
LM Components 708-479-0303 http://lmcomponents.com/
Lavatory privacy latch
Lyons 269-782-3404 http://www.lyonsindustries.com/
Bathroom sink fiberglass
MCD Innovations 972-548-1850 Look for Mike West
http://www.mcdinnovations.com/
MCD shade
Manchester Tank 800-640-6327 http://www.mantank.com/
Propane tanks, gauges
Marinco 800-307-6702 http://www.marinco.com/
Power cords, electrical inlet-none metallic
Marson Int. 574-295-4222 http://www.marsonintl.com/
Stainless tailpipe tip
Mito Corporation 888-433-6486 http://www.mito-oem.com/ Look for
Josh
DVD players, Blu Ray players, TV’s, Clarion radio, Panasonic, Vizio
Mobile Optics 866-354-5669 http://www.mobileoptics.com/
Back up camera
MTI 800-383-0269 http://www.mtiindustries.com/
Safe-T-Alert propane and carbon monoxide detectors
Normont Systems 800-465-3678 http://www.normontsystems.com/
Traverse roof gas strut

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Norcold 800-444-7210 http://www.norcold.com/
Fridge
Novanni Stainless Inc. 800-661-1795 http://www.novanni.ca/
Stainless sink
Phoenix Faucets 440-933-8100 http://phoenixfaucets.com/ Kitchen and
Bathroom Faucets, Cartridge Kits, outside shower
Phoenix USA 931-526-6128 http://www.phoenixusa.com/
Wheel covers (Pursuit)
Price P Fisher 800-732-8238 http://www.pfisterfaucets.com/
Bathroom sink faucet
Progressive Dynamics 269-781-4241 http://www.progressivedyn.com/
Power converter, distribution load center, automatic transfer switch, single
and double light Fixture
Quest 574-970-8287 http://www.roadmasterinc.com/ look for Todd
Eash
Kenwood radio, LG TV’s and DVD’s
Roadmaster 800-669-9690 http://www.roadmasterinc.com/
Anti-sway bar
Robert Thibert 450-699-0560 https://www.rthibert.com/
Wheel covers (Chevy)
SEA 800-539-7324/800-536-7324 http://www.seamerica.com/
Shower enclosure
Sharp Convection Mic 800-237-4277 http://www.sharpusa.com/
Convection microwave
Sharpline 800-888-4888 http://www.sharpline.com/
Graphics, decals, 2009-current
Sherwood Dash 800-286-1674 http://www.sherwoodinnovations.com/
Dash kits
Shurflo 800-854-3218 http://www.shurflo.com/ press 2then press3
Water pump
Sierra Products 925-443-3140 http://www.sierraproductsinc.com/
Roof brake light
Skreenze.com 826-606-3103 http://www.skreenz.com/
After market screen kits
Spyder Controls Corp 866-919-9092 http://spydercontrols.com/ Look
for Ted Interior control panel system
Suburban 423-775-2131 http://www.suburbanmanufacturing.com/
Furnace, cook top, water heater
Sure Power Ind. 800-845-6269 or 503-692-5360
http://www.cooperindustries.com/
Isolator, separator

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Thetford 800-543-1219 http://thetford.com/
Toilet
Transfer Flow Inc. 800-442-0056 http://www.transferflow.com/
Fuel system parts, emission ext parts
Truma 855-558-7862/574-208-6891 Look for Chantal
http://www.truma.net/ [email protected]
Water heater
Ultra Fabrics 877-309-6648 http://www.ultrafabricsllc.com/
Ultra Leather, cleaning instructions
United Roll Forming 800-998-5940 http://www.unitedrollforming.org/
Continental kit
United Shade 877-262-0954 http://unitedshade.com/
Blinds
Valterra 818-898-1671 http://www.valterra.com/
4” hose carrier
Versa Fittings 306-978-7877 http://www.versafittings.com/
Flexible propane hoses to tanks
Winegard 800-288-8094 (customer) http://winegard.com/ 866-239-2233
(dealer) /800-788-4417 (technical)
Crank up antenna. Razor antenna
Xantrex 800-670-0707/408-987-6030 http://www.xantrex.com/
Power inverter 450w, Inverter 2000w Freedom Xi pure sine wave w/
transfer switch

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REMOVAL AND REPLACING COMPONENTS
FLAT RATE MANUAL
MAJOR APPLIANCES:
 All major appliances shall be warranted through the appliance
manufacturer, under their individual warranty agreements.
 Before starting to remove or replace any major appliance, please contact
the manufacturer for trouble shooting solutions.
 Before starting to remove or replace any major appliance, please contact
Pleasure-Way for trouble shooting solutions.
Component
Air conditioner-Excel
Air conditioner-Lexor- Basis
Air conditioner-Plateau
Air conditioner-Pursuit
Awning-Excel
Awning-Lexor-Basis
Awning-Plateau
Awning-Excel
Awning-Lexor-Basis
Awning-Plateau
Awning-Pursuit
Battery Separator-Excel-Pursuit
Battery Separator-Lexor
Coach Battery-Excel
Coach Battery-Lexor-Basis
Coach Battery-Plateau
Coach Battery-Pursuit
C.O. Detector-Excel
C.O. Detector-Lexor-Basis
C.O. Detector-Plateau
C.O. Detector-Pursuit
Electric blinds all 3-Pursuit
Furnace-Excel
Furnace-Lexor-Basis
Furnace-Plateau
Furnace-Pursuit
Generator-Excel

Remove & Replace
R&R
R&R
R&R
R&R
R & R without brackets
R & R without brackets
R & R without brackets
R & R with brackets
R & R with brackets
R & R with brackets
R & R with hardware
R & R including wire and test
R & R including wire and test
R&R
R&R
R&R
R&R
R&R
R&R
R&R
R&R
R&R
R & R including test
R & R including test
R & R including test
R & R including test
R & R including re-wire and test

Time Allotted
1.7 hrs
1.7 hrs
1.7 hrs
1.7 hrs
1.2 hrs