Technical Service Bulletin
20U4 UPDATE – Fuel Filter (NVLW)
May 07, 2013
Model(s)

Year

Affected Vehicles

Vehicle-Specific Equipment

R8

2011 – 2012

See Campaign/Action screen in ElsaWeb

None

Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
R8 vehicles with 5.2 liter FSI engines that were manufactured within a specific period may have been fitted with a
fuel filter that does not allow the required flow rate under all conditions.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 20U4 code in the ElsaWeb Campaign/Action Information
screen on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Technical Background
R8 vehicles with 5.2 liter FSI engines that were manufactured within a specific period may have been fitted with a
fuel filter that does not allow the required flow rate under all conditions

© 2013 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
Criteria 01: Replacing Fuel Filter (Coupe)

•

Refer to Repair Manual >> Engine >> 20 Fuel
Supply >>Removal and Installation >> Fuel Filter

Criteria 02: Replacing Fuel Filter (Spyder)

•

Refer to Repair Manual >> Engine >> 20 Fuel
Supply >>Removal and Installation >> Fuel Filter

© 2013 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Update Time Requirements/
Reimbursement

To ensure prompt and proper payment, be sure to immediately enter the
applicable reimbursement code listed below upon completion of the repair
work. Claims will be paid only for vehicles that show the 20U4 code in the
ElsaWeb Campaign/Action Information screen on the day of repair.

20U4 Saga Claim Entry Procedure
Check ElsaWeb to determine whether Update 20U4 is open.
Service No.: 20U4
Damage Code: 0099
Parts Manufacturer - Removed part: 002
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria ID

Repair operation

Labor Operation Number

TU

01

Replace fuel filter

2031 5599

100

02

Replace fuel filter

2031 5699

180

Criteria ID

Part Number

Part Description

Quantity

01 or 02

420201511

Fuel Filter

1

There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period, the customer has the option to pay for the repair.
If the customer agrees to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.
If the customer does not agree to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.

© 2013 Audi of America, Inc.

Page 3 of 5

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your ElsaWeb Campaign/Action Information screen so that
any additional required work can be done simultaneously.
Update
Verification

For verification, always check the ElsaWeb Campaign/Action Information
screen. The ElsaWeb system is the only binding inquiry and verification
system; other systems are not valid and may result in non-payment of a
claim.

Help for Claim
Input

For questions regarding claim input, contact the Warranty Helpline.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.

© 2013 Audi of America, Inc.

Page 4 of 5

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Required Parts and Tools
Part Number

Part Description

Quantity

420201511

Fuel Filter

1

• Properly destroy and dispose of removed parts in accordance with all state and local requirements, unless
otherwise indicated and/or requested through SAGA.
• If you have exhausted your allocated parts and you require additional parts for vehicles affected by this Update
but have exceeded your Upper Order Limit, please submit your requests for additional parts via email to
upperorderlimits@audi.com. Be sure to include the affected VINs with your order. Prior to submitting your
request, ensure that each vehicle has the 20U4 code open in ElsaWeb. Your order will be reviewed and
processed accordingly.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2013 Audi of America, Inc.

Page 5 of 5

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.