Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: AOS-14-31

Subject: Dedicated Email Server Configuration

Date: Dec. 12, 2014

1.0 – Introduction
Some dealerships experienced difficulty configuring the ODIS Service Email Outbox to their dealershipbased email system. This is usually due to the required dealership-specific information being unknown or
unavailable at the time of configuration. If this configuration is not performed, it is not possible to send
feedback emails.
This document describes a configuration to a dedicated Email Outbox server hosted by Audi of America,
Inc. This configuration precludes the need for determining and entering dealership-specific information.
Please review the ATTENTION! information below and perform the procedures only if necessary.

2.0 – Procedure
ATTENTION!
The following procedure is optional, and DOES NOT supersede the Email Outbox Configuration
instructions specified in the ODIS Service Installation Phase 2 – Software Installation &
Configuration Instructions. Every effort should be made to determine the dealership-specific
information required for a standard email outbox configuration.
Disregard these instructions if the Email Outbox configuration is already successfully performed
and Support Button feedback emails can routinely be sent from the dealership without errors,
i.e.: receipt confirmation emails are returned.
Notes:
• Please read these instructions in their entirety before performing these procedures. If you do not
understand these instructions, arrange to have a qualified person perform these procedures.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.

2.1 – Configuration
Prerequisites:
 Diagnostic device plugged into to power adapter and booted to Windows® desktop.
 Diagnostic tablet: USB mouse and keyboard connected for easier input.
 The latest version of ODIS Service is installed along with all available updates.
 ODIS Service Connections > Brand Settings > Connection types setting is set to Internet.
 User has username and password for access to accessaudi.
Continued …2/
Page 1 of 3
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1. Start ODIS Service and select the Admin operating mode.
2. Select the Support section:
3. In the Contact Data subcategory,
check the Contact data for feedback
details. Proceed as applicable:
 If details are correctly entered, skip
to Step 4 below.
 If changes to existing details are
necessary, select Resetting,
update the information and then
select Save/Yes:
 If no contact details are entered,
enter them now and then select
Save/Yes:
Note:
The information saved above is auto-populated in the contact information fields in the feedback form.
Please ensure that all information entered here is correct and up-to-date.
4. Select the E-mail outgoing server (Email outbox) subcategory:
5. Enter the following information in the specified fields (only):
 Mail server: odismail.vw.com
 Mail server port: 465
 Mail server login: Enter checkmark ()
 Secure connection: Enter checkmark ()
 E-mail sender address: Enter the same email address entered in the Contact Data subcategory
When all information is entered, select Save/Yes:

Page 2 of 3
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.2 – Sending Feedback via the AoA Mail Server
1. From the Operating mode category,
select the Help subcategory
2. Select Support:

3. Dual Dealers (only): Select the
applicable Manufacturer from the
dropdown menu:
4. Place a cursor in the text entry field and
type in the feedback description:
5. Select the qualification details as
applicable:
 Error classification
 Priority
 Additional attachments
 Insert current view
When completed, select Send:
6. Wait while a connection to the AoA mail server is established (a delay is normal).
7. Enter the username and password
as issued for accessaudi access:
8. Select Apply:

9. Click OK:

Page 3 of 3
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.