Technical Service Bulletin
91 MMI Screen Carrier Shudders/Noisy
91 13 01 2028446/4 August 15, 2013. Supersedes Technical Service Bulletin Group 91 number 12-51 dated
August 2, 2012 for reasons listed below.

Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6, A7

2012

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Service (Changed software update information to Zug 715)

3

8/2/2012

Revised Service (Added information related to wireless network
settings/Bluetooth)

2

7/26/2012

Revised Service (Added final service solution. Modified all associated
sections.)

1

1/18/2012

Original publication

MMI screen carrier shudders, shakes, and/or is noisy during operation.
Note:
This bulletin only applies to vehicles with Navigation Plus (PR Number 8DY). For vehicles with Radio Plus, please
follow standard diagnosis steps. The applicable vehicles can be clearly identified by the MMI Touch touchpad on
the E380.

Technical Background
Incorrect tolerances with the carrier slide mechanism.

Production Solution
Improved carrier slide mechanism and new software.

© 2013 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
A replacement of the screen carrier potentially followed by an MMI software update is required to resolve this
concern.
Note:
Please review this entire bulletin before proceeding to avoid damage to the MMI components. If at any time it is
unclear how to proceed, please contact TAC.

1. Replace the MMI display carrier with part number 4G8857346E as per ELSA repair manual instructions.
2. Using GFF, determine the software level of the
E380 controller. This can be accessed through
Vehicle Self-Diagnosis >> On Board Diagnostic
(OBD) >> 5F- Information Electronics 1 (Figure
1). It will be the third item on the list.
• If the software is below 0204; please
continue with this bulletin.
• If the software is 0204 or above, no update is
required and the rest of this bulletin does not
apply.

Figure 1. Location of E380 software version.
3. As part of the update, wireless settings and
paired devices will be deleted. All devices will
need to be re-paired after the update, and all
wireless settings restored to the customer’s
settings. To access the Wireless Network
Settings on the MMI (Figure 2), press TEL >>
Settings >> Wireless network connection >>
Wireless network settings. Record all settings so
they can be re-entered at the end of the
procedure.

Figure 2. Wireless network settings.

© 2013 Audi of America, Inc.

Page 2 of 5

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
4. Update the MMI software using update disc 8R0906961CL and following the instructions in TSB 2028141,
Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data.
Note:
Some earlier model year 2012 vehicles or
vehicles equipped with Bose sound systems
may experience certain modules that will not
update properly during Step 16 of TSB
2028141. If this should occur, either choose
‘Cancel’ (Figure 3), or ‘Skip device’ (Figure 4),
depending on the type of error. Do not choose
‘Cancel update’, as this may cause the software
update to fail entirely. After the update is
finished and the summary page is shown,
select ‘Retry’ at the bottom of the list if it is
available to attempt to update the modules
again. If ‘Retry’ is greyed out, then the software
update was successful, so select ‘Continue” to
proceed. In some cases ‘Retry’ may have to be Figure 3. A device requiring a ‘Cancel’ selection.
repeated two or three times to get all modules
to update successfully.

Figure 4. A device requiring a ‘Skip device’ selection.

© 2013 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
5. Verify that the software update has been
completed successfully by accessing the
logging page (Figure 5). To access this screen,
proceed to step 8 in TSB 2028141 and press
the lower left softkey. A successful update will
show the date the update was performed, the
software that was installed
(HN+R_US_AU_K0715_X), with ‘OK’ listed on
the right. The ‘X’ may be one of several
different numbers. If K0715_X does not have
any rows with ‘OK’, the update must be retried
until it is successful.
Figure 5. Software update log showing a successful
software installation.
Tip: If the update must be performed two
or more times due to modules not updating
correctly, a screenshot of the software update
log is required (Figure 6). This should be kept
on-hand for warranty auditing purposes. To
take a screenshot, insert an SD Card into slot 1
and press and hold the left and right arrow keys
at the same time. All 4 softkeys will flash when
the screenshot is taken. A screenshot should
be taken of each page in the logging display.

Figure 6. Software update log showing 2 failed attempts
before a successful installation.
6. Perform SVM code 3GPUS715 to establish a reference for this vehicle, and add the test plan to clear DTCs
created from the update. If any errors are encountered while performing the SVM code, please call TAC and
attach the Diagnostic log showing the error.
7. Using the recorded Wireless Network settings from Step 3, reenter the values to restore the settings to the
customer’s selections. Inform the customer that Wi-Fi and Bluetooth devices will need to be reconnected to
the vehicle.

© 2013 Audi of America, Inc.

Page 4 of 5

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

9194

Damage Code:

0010

Labor Operations:

Replace MMI screen carrier.

9194 1905

70 TU

If necessary, update MMI Software and perform
SVM

9196 2599

120 TU

Diagnostic Time:

If necessary, perform repeat update due to failure 9196 2599

60 TU for each
repeat

GFF

0150 0000

20 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB # 2028446/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

4G8857346E

MMI Screen Carrier

1

8R0906961CL

MMI 3G+ Software Update (A6, A7, A8)

1 per dealer

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2028141, Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data.
All parts and service references provided in this TSB (2028446) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.