Technical Bulletin
Model(s)

Year(s)

Eng. Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Routan

2009-2012

All

All

All

All

Condition
96 14 01 May 2, 2014 2028844 Supersedes Technical Bulletin V961204 dated May 4, 2012 to add cargo light and
trim panel inspection/replacement procedure and revise warranty statement.
Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate

Technical Background
Rear cargo lower lift gate trim panel cargo light opening is too large.
Rear cargo light fasteners weak and do not hold light in place.

Production Solution
th

New lower lift gate trim panel introduced with reduced light opening specification. July 9 2011
th

Improved cargo light fastener tab introduced May 17 2013.

Page 1 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Step 1: MY 2009-2012 Routan (Vehicles built before 5/17/2013)

•

Inspect the rear cargo light.

•

Using a trim removal wedge remove the rear cargo light and inspect for reinforced rib on fastener tabs.

•

If the rib is missing on the reinforcement replace the rear cargo light with new part number in figure 2.

Original cargo light through MY 2012 will have no reinforced rib.
(Figure 1)

Figure 1
MY2013 introduced rib reinforcement with part number 7B0947105C.
(Figure 2)

Figure 2

Page 2 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Step 2: Only MY 2011 Routan (Vehicles built before 7/09/2011)

•

Inspect the lower lift gate trim panel opening.

Note:
When inspecting or replacing the lower trim panel (my 2011 only), the labor for removing/installing the cargo light
is included.
• Remove the lower lift gate trim panel.
• Measure the trim panel lower fastener holes distance between the
outside edges as shown in Figure 3.
Is the distance greater than 115.7mm (+/- 1.5mm).
Yes: Replace the trim panel with part number 7B0867605D. (Always
check ETKA for the latest part number and color code.)
No: Reinstall the trim panel.

Figure 3

Page 3 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
When inspecting or replacing the lower trim panel (MY2011 only), the labor for removing/installing the cargo light
is included. Only one labor operation allowed for this procedure. None of the labor operations should be combined.
All Routan pre and post road test, StarMOBILE and wiTECH time units are included in the labor operation.
Therefore, no road test time units will appear in the designated area within the warranty table.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Routan

2009-2012

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type
Damage
HST

Damage Location
(Depends on Service No.)

CWM2028844

Use applicable when
indicated in ElsaWeb
(L/R)

Service Number:
Code

9640

0018

Parts Manufacturer

Routan

3)

Labor Operation : Inspect or Replace Lower Lift
Gate Trim Panel

1)

USM

2)

70925599 = 30 TU

(Steps 1 and 2 performed MY 2011 Only)
3)

Labor Operation : Inspect or Replace Lift Gate
Cargo Light

96401999= 20 TU

(Only Step 1 performed MY 2009,2010 and 2012
Only)
Causal Part:

7B0947105C
Diagnostic Time

4)

Page 4 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
GFF Time expenditure

01500000 = 00 TU

Road Test

01210002 = 00 TU

NO
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU

NO

Claim Comment: Input “As per Technical Bulletin 2028844” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description

Part No:

Quantity

Lower lift gate trim panel

7B0867605D + color code

1

Rear Cargo Light

7B0947105C

1

Tool Description

Tool No:

Trim Removal Wedge

3409

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.