A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.

Edition 86: May 19, 2014

Content


ODIS GFF Feedback



ODIS Service License
Request Reminder



Technical Bulletins



Pending Service Solutions



Tech Tips



Campaigns



Updates



Suggestions

ODIS GFF Feedback
ODIS Survey
The ODIS Support team has posted a brief survey online. Please click on the link below (or paste
the link into a browser) and take a couple of minutes to answer a few questions regarding the top
ODIS GFF functions that you think need special attention.
https://www.surveymonkey.com/s/NT5J6RB
The purpose of this survey is to gather information that will help improve the functionality of ODIS

and make it more user-friendly. When answering these questions please try to be as specific as
possible.
The survey will be available for four weeks. We appreciate your support with this survey!
ODIS Feedback Tips
Try to include one or more screen shots and a problem description for each ODIS feedback that
you submit. The screen shots should clearly illustrate the issue that you are reporting. In your
description, please let us know what you were trying to do when the error/problem occurred.
Unfortunately, without this information, some issues cannot be processed.
If you are submitting ODIS feedback and not receiving a response email from the ODIS Support
Team, please let us know. We may not have your correct email address. Email us at diagfeedback@vw.com so that we can update your contact information. This mail box is monitored
throughout each day.
Top Feedback Submitters
Special thanks to all of you who have taken the time to submit ODIS diagnostic feedback. Because
of your feedback, ODIS quality is improving with each new release. Some of the top feedback
contributors for last month are:
1. Rob Ounpuu
2. Rich Cervantes
3. John Matikainen
4. Kevin Lynch
5. Chris Hudson
6. Rick Barsby
7. Patrick Pouliot
8. David Knight
9. Keith Young
10. Mitchell Johnson
11. George Adado

The latest version for Volkswagen is: Application v2.1.1 – Content v2.3.3. Please make it a point
to update at your earliest convenience. Feedback by the Numbers – since August 2013:


Total VW Feedback Received: 1433



Total VW Feedback Submitted: 613



Total VW Feedback Closed: 414

Note: Not all feedback that we receive can be submitted for resolution. An issue may be rejected
due to missing or incomplete information, out of date software, or because it is a duplicate of an
issue already submitted.
If you have any questions, comments or suggestions regarding this document, or about submitting
ODIS feedback, please email us at Diag-Feedback@vw.com. We will respond to all inquiries.

ODIS Service License Request Reminder
Avoid unnecessary delays during ODIS Service license request and downloads by remembering to
paste the device hardware key into BOTH the hardware key AND computer designation
entry fields in eSHop.
License requests with the computer designation field containing characters other than the hardware
key are denied. The same applies to computer designation fields that are left empty.
Tip: Before proceeding with the request, ensure that both entry fields contain the device hardware
key as illustrated below:

Example:

For detailed instructions on the ODIS Service license request and download process, always refer
to Service Information – ODIS Service document title: ODIS Service Installation Phase 1 –
Preparation & License Request Instructions (eShop)
Please forward this information to any colleagues that are tasked with ordering ODIS Service
licenses that may not otherwise receive this newsletter.

Technical Bulletins
No new technical bulletins this week.

Pending Service Solutions
No new Pending Service Solutions this week.
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Tech Tips
24-08-01 Pressure Loss Fault Code P1297
May 9, 2014: Update to Information.
Model(s)

Year

Eng.Code

Trans.Code

All

1998–2005

1.8T

All

Fault code P1297 may be set and fuel mixtures may go lean if the vehicle is driven
under load or revved up and then returned to idle. If these symptoms should occur, it
is recommended to check the pressure relief valve in the crankcase breather system

(as shown below) to ensure the valve is moving freely. Replace as necessary.
57-12-06 Alarm System Activates Immediately After Opening the Door When
Using the Key
May 9, 2014: Update to Information.
Model(s)

Year

Eng.Code

Trans.Code

All

All

EOS, Golf / GTI, Tiguan, Jetta, Jetta
2010–2014
SportWagen

The alarm siren may activate immediately after opening the door, after unlocking
using the physical key. A delay time of 15 seconds can be utilized to prevent this
action as per the owner’s manual instruction.
The delay time can be toggled ON or OFF using GFF under function/component
selection, chassis, electrical system, self diag, 09, functions-adapting ATWS alarm
delay when opening driver's door. The time delay option is available to activate or
de-activate a 15 second delay whereas the key will then need to be inserted into the
ignition in order to deactivate the alarm.
91-13-01 Equipped With RNS-510 Radio—Unit Start-Up and Boot-Up
Operation
Model(s)

Year

Eng.Code

Trans.Code

CC, Eos, Passat, Tiguan

2012–2014

All

All

The navigation unit may be slow to respond at times when memory use is high. This
may include boot-up time after vehicle start up or times when multiple features are in
use. Symptoms may be described as “Locks Up”, “Freezes”, or “No Response”.
Switching modes (i.e. broadcast radio to SAT), Rear View Camera or soft-touch keys
could be affected. The operation described above is considered a product
characteristic. Warranty claims submitted with described operation may be denied.

92-14-02 Washer Level Sensor
Model(s)

Year

Eng.Code

Trans.Code

All (Except Routan)

2011–2014

All

All

The indicator lamp in the I.P. for washer fluid remains illuminated and the washer
reservoir is full. Validate the washer reservoir is full with the proper washer solvent (G052-164). Refer to Elsa for proper fluid type and fluid quantities under repair
manual, maintenance, fluid capacity table. If the fluid is not blue in color, drain the
fluid, remove the sensor and clean with cleaner (D-009-401-04) or equivalent.
Reinstall the sensor, top off washer reservoir with proper fluid and validate that the
indicator lamp in the I.P. is no longer illuminated.
Non-approved fluids can cause residues to form on the sensor which causes the
washer fluid lamp to remain on when reservoir is full. Below are examples of nonapproved fluids, a picture of the sensor in question (G33) and a picture of the
approved cleaner (D-009-401-04).

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Campaigns
94G8 - Headlight (Low Beam)
Model(s)

Year

Passat

2012–
2013

Eng. Trans.
Code Code
All

All

VIN Range From

VIN Range To

Check Elsa on the day
the campaign will be
performed to verify
vehicle eligibility

Check Elsa on the day
the campaign will be
performed to verify
vehicle eligibility

It is possible that, in instances where the hood is closed roughly (or dropped from a
certain height), the resulting vibration and/or impact can cause a low - beam
headlight bulb to lose electrical contact. If this happens, a warning in the instrument

cluster will immediately alert the driver. Failing illumination may lead to reduced
visibility of the vehicle and may lead to a crash.

Updates
No new updates this week.

Suggestions
Please send comments or suggestions to: vwoa.workshopinformation@vw.com
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