VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

March 18, 2014

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming UPDATE 87E3 – Climatic Software (NVLW)
2014 MY Jetta, Beetle and Beetle Convertible

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION

Upcoming UPDATE 87E3
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
This is to inform you of an upcoming UPDATE that will be visible in Elsa and ServiceNet on or about
March 19, 2014.
Please refer to the Elsa campaign/action screen for confirmation of whether the UPDATE applies to
each specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing UPDATEs, Volkswagen is not notifying
consumers. (UPDATEs differ from recalls and service actions; consumers are notified in writing of
recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to
consumers until the UPDATE is completed.
To identify any vehicles in your inventory that are affected by this UPDATE, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the VIM system.
Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is
integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)

87E3/8O

UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSA & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED
VEHICLE COUNT

DEALER INVENTORY
CPO INVENTORY

APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?

87E3
United States and Canada
2014 MY Jetta, Beetle and Beetle Convertible
March 19, 2014
Climatic Software
This update has been proactively released to prevent the air conditioning
from blowing warm while operating the engine within a certain constant
RPM range.

Install updated climatic software.
NVLW
USA: 21,618

USA: 11,338 Canada: 5,131
USA: 0

Canada: 0

Up to 30 TU
SEE UPDATE TECHNICAL BULLETIN

PARTS REQUIRED

NONE

INITIAL PARTS ALLOCATION DATE

NONE

ADDITIONAL INFORMATION

Canada: 9,105

Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.