NHTSA ID Number: 10122891
Manufacturer Communication Number: VOS-17-04
TSB/Document Date: 2017-11-08
Summary
Updated diagnostic device preparation, license and certificate process intructions.
(cont.)
Page 11 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
27. When the Order completed window appears, click the Order (HTML) link to open a summary.
28. Locate and note the Order Number from the HTML document.
29. Restore the primary and backup Hardware Key documents previously saved and minimized.
30. Record the order number and request date in both of the Hardware Key documents for future
reference.
Optional: Select, Copy and Paste the Order HTML document into the text document.
ATTENTIO N!
The order number must be matched w ith the device ID before dow nloading
the license file from eShop. Accurate record- keepi ng now prevent s
problems later !
31. Save and Close both Hardware Key documents, and Close both device folders.
32. Close the Order HTML document.
33. From the eShop Navigation menu, select To the dealer portal:
34. Logout of the Dealer portal, and then Close Internet Explorer.
Important: Dealer Portal Logout and Close IE steps are mandatory!
35. If desired, safely remove the backup USB flash drive while waiting for license request approval.
License Request steps completed. Proceed to Section 3.2 – Page 13
Page 12 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.2 – Download & Store License
Two emails are sent to the email address entered in the license request:
The first email confirms that the license request was received and staged for review.
The second email notifies that the license request is either approved or denied.
Sample:
ATTENTIO N!
WAI T until the license appr oval notification email is recei ved bef ore
proceeding w ith the follow ing procedure.
1. Note the order number and date from the approval notification email.
2. Retrieve the diagnostic device on which the license request was made. (If the backup USB flash drive
was removed, reinsert it now and open its directory.)
3. From the Windows desktop, Open the device folder.
4. Open the Hardware Key document created earlier:
5. Confirm that the order number recorded in the Hardware Key document is the same as that in the
license approval notification email, and then Close the document.
6. Launch Internet Explorer
7. Logon to vwhub.
(cont.)
Page 13 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
8. From the My Favorite Apps or All Apps section, select the link to ODIS – eShop.
9. From the eShop Navigation menu, select License:
10. Confirm that the Creation date of the available license matches that in the approval notification
email:
11. Click the File download arrow:
US-CDNXXXXX
(cont.)
Page 14 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
12. Click the Save dropdown selection arrow:
13. Select Save As:
14. Navigate to the device folder on the Windows desktop and double-click the License subfolder:
15. Select Save:
(cont.)
Page 15 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
16. Repeat Steps 11 > 16 on the backup USB flash drive to save a backup copy of the license file.
17. From the eShop Navigation menu, select To the dealer portal:
18. From the Dealer portal, select Logout and then Close Internet Explorer.
19. Safely remove the backup USB flash drive and retain for the security certificate process.
Notes:
• Please ensure that the device’s license.dat file was successfully saved in both the
primary (desktop) and backup (USB) License subfolders. If the license file was not
successfully saved, repeat Steps 6 through 18 as applicable.
• Do not proceed to Installation Phase 2 if the license is not downloaded and stored
as specified above. The stored license file must be accessed and installed during
the ODIS Service software installation process.
• DO NOT double-click the license file (to open it) in any of its stored locations!
All License Process steps completed. Proceed to Section 4.0 – Page 17
Page 16 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.0 – Security Certificate Process
4.1 – Request Security Certificate (eCRMS)
Prerequisites
Person performing the request has access permission to the eCRMS application on vwhub.
(Permission must be granted by the dealership Systems Administrator.)
Backup USB flash drive with device folder and hardware key document on hand.
Network desktop PC or laptop connected to a printer available.
Fax machine available.
Optional: Scanner and network desktop PC or laptop with email program available.
ATTENTIO N!
DO NOT proceed w ith the certificate request if the above prerequisites ar e
not met !
1. Insert the backup USB flash drive into available port on a network PC or laptop connected to a
printer.
2. Open the USB flash drive directory.
3. Start Internet Explorer and logon to vwhub.
4. From the My Favorite Apps or All Apps section, select the link to ODIS Certificate Request Mgmt.
System (eCRMS).
5. Complete the eCRMS logon.
6. Select Create Certificate:
(cont.)
Page 17 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. Select Yes:
The eCRMS request interface appears.
Information must be entered in all request interface fields marked with an asterisk ( * )
8. Enter all applicable information required in the Dealer/Site Information and Contact
Information sections.
9. Enter the diagnostic device information in the Device Information section as follows:
a. Minimize the eCRMS browser session and navigate to the backup USB flash drive directory
b. Open the applicable device folder and Hardware Key document.
c. Select and Copy the first 32 characters (only) of the device’s hardware key. Example:
Note:
The hardware key illustrated here is
an example only!
The characters are saved in Windows “clipboard” memory.
The hardware key characters must
be copied from the hardware key
document created earlier!
(cont.)
Page 18 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
d. Restore the eCRMS browser session.
e. In the *Device Type field, Select the device type from the dropdown menu.
f.
In the *Hardware ID field, use Windows keystroke combination Ctrl + V to Paste the 32character Hardware Key into the field. (Manual entry is not possible.)
g. In the *Device Name field, Enter the corresponding, assigned device ID.
When all required information fields ( * ) are filled in, click Submit:
40XXXXX
40XXXXX
John Smith Autohaus
xxx-xxx-xxxx
xxxxxxxxxxxxxxxxxxx
xxxxxxxx
xxxxxxxx
xxxxxxxx
xxx
John Smith
xxx-xxx-xxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
VASXXXX
e
xxxxxxxx
g
f
Note:
The device ID must be accurately matched with its hardware key in the preceding step.
The device ID and hardware key entered above will appear next to the certificate file staged
in eCRMS during the certificate download steps that follow.
(cont.)
Page 19 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
10. Note the fax number from the Important dialog message. Click OK:
11. Select Print:
12. In the printed copy, fill in the Service Manager’s name.
13. Have the Service Manger sign and date the printed copy.
14. Fax the printed form to (248) 754-6302. Optional: scan form and attach to email to:
dealerfax@vw.com
15. Safely remove the backup USB flash drive and retain for the certificate download steps that follow.
When the certificate request is approved:
•
The certificate is created and staged for download in eCRMS.
•
An email is sent, instructing to logon to eCRMS and download the certificate.
Note:
Certificate request confirmation emails can be expected within one working day from the
time of submission.
Certificate Request steps completed. Proceed to Section 4.2 – Page 21
Page 20 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.2 – Download & Store Security Certificate
Prerequisites:
Certificate request approval notification email received.
Backup USB flash drive with device folder on hand.
1. Insert the backup USB flash drive with device folder into a network PC or laptop, or use the
diagnostic device on which ODIS Service will be installed to download and save the certificate file
directly to its device folder.
2. Start Internet Explorer and logon to vwhub.
3. From the My Favorite Apps or All Apps section, select the link to ODIS Certificate Request Mgmt.
System (eCRMS).
4. Complete the eCRMS logon.
5. Select View Certificate:
6. Enter your Dealer Number:
7. Select Status: Active, and then select Search:
A screen with active certificate(s) for the dealership appears:
1. Note the Device ID associated with a posted certificate and place a checkmark () next to the
certificate number:
2. Click Download Certificate: Note the Download Instructions dialog, and click OK:
(cont.)
Page 21 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. Select Save:
4. Navigate to the applicable device folder on the backup USB flash drive or diagnostic device
desktop, and Save the certificate in the Certificate subfolder:
Ensure the certificate file appears as being saved in the applicable Certificate subfolder.
5. Select Close eCRMS:
6. Safely remove the backup USB flash drive and retain for the certificate importation steps that follow.
If the diagnostic device on which ODIS Service will be installed was used to connect to eCRMS for
the certificate download and save steps, be sure to save a copy of the file to the backup USB flash
drive as well.
Certificate Download steps completed. Proceed to Section 4.3 – Page 22
Page 22 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.3 – Import Security Certificate to Windows
4.3.1 – General Information
Certificate importation to Windows authorizes Windows - Internet Explorer to access the VWAG webserver for ODIS Service application and diagnostic data file downloads.
The diagnostic device’s hardware key must be entered as a password during certificate importation.
Prerequisites
Security certificate saved to backup USB flash drive and/or device folder on diagnostic device
desktop.
Diagnostic device plugged in to power adapter and booted to Windows desktop.
4.3.2 – Preparation
If the certificate file was downloaded directly from eCRMS to the device folder on the diagnostic device
desktop: Skip the following steps and proceed with importation (Section 4.3.3 below).
1. Copy the certificate file from the backup USB flash drive to the corresponding device folder &
Certificate subfolder on the diagnostic device’s Windows desktop.
2. Close and safely remove the backup USB flash drive. Store the USB flash drive in a safe location in
case its backup files are needed.
4.3.3 – Importation
1. Navigate to the device folder on the Windows desktop.
2. Open the Certificate subfolder:
3. Double-click the certificate file:
(cont.)
Page 23 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Select Current User, and then select Next: . . . Next:
...
5. From the device folder on the Windows desktop, Open the Hardware Key document:
6. Select and Copy the first 32 characters (only) of the device’s hardware key.
Example:
Note:
The hardware key illustrated here is
an example only!
The characters are saved in Windows “clipboard” memory.
The hardware key characters must
be copied from the hardware key
document created earlier!
(cont.)
Page 24 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. Paste the 32-characters into the Password: entry field, and then select Next: . . . Next:
...
8. Select Finish . . . Yes:
...
9. Click OK:
Preparation, License & Security steps completed.
Proceed with Installation Phase 2 – Software Installation
& Configuration Instructions
Page 25 of 25
© 2017 Volkswagen Group of America, Inc.
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property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
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TSB/Document ID: VOS-17-04
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