NHTSA ID Number: 10122889
Manufacturer Communication Number: VOS-17-06
TSB/Document Date: 2017-11-08
Summary
Updated diagnostic software uninstallation and reinstallation instructions.
Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Number: VOS-17-06
Subject: Uninstallation and Reinstallation Instructions
Date: Feb. 08, 2017
Supersedes VOS-16-11 due to updated and additional information.
Table of Contents
Page
Section
1.0
Introduction
1.1
2.0
2
General Information – Must Read!
2
Preparation
2.1
2
Prerequisites
2
®
2.2
Uninstall ODIS Service – Windows 7
3
2.3
Uninstall ODIS Service – Windows 10
4
3.0
Reinstallation & Configuration
6
3.1
Download & Install Application Data – “Single-Setup”
6
3.2
Download & Install Diagnostic Data – “Post-Setup”
13
3.3
Configure Connection Type – Must Read!
15
3.4
Additional Configurations
16
Notes:
• Please read these instructions carefully and in their entirety before performing any
procedures. If you do not understand these instructions, arrange to have a qualified
person perform these procedures.
• Heed all prerequisite requirements and notes. Follow all instruction steps in the Section
order given, as well as those specified in additional document cross-references.
• Discard all printed copies of this document after use. Revisions may be issued at any time.
Always check ServiceNet for the latest version.
Page 1 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
1.0 – Introduction
1.1 – General Information – Must Read!
This document describes the uninstallation of a malfunctioning version of ODIS Service, and its
reinstallation on the existing (not recovered) Windows system.
Separate uninstallation and related information are provided for Windows® 7 and Windows 10
devices. Please review the section titles and cross-references carefully.
Checkboxes are provided throughout this document to note completed sections.
Notes:
• These instructions apply only as needed to resolve malfunctioning software.
• From December 17th, 2015, ODIS Service application and diagnostic contents are installed from
a Volkswagen AG Group Services web-server. ODIS Service “Installation Version” DVDs are
no longer used.
2.0 – Preparation
2.1 – Prerequisites
Device operating system is known: Windows® 7 or Windows 10 (not recovered)
Internet Explorer 11
A backup copy of the ODIS Service License file must be available for reinstallation
Type of diagnostic interface in use is known, e.g.: VAS 5054A or VAS 6154
Antivirus software and network firewall temporarily disabled (where applicable)
Diagnostic device connected to power adapter and booted to Windows desktop
Diagnostic tablets: USB mouse and keyboard connected (for easier inputs)
A Windows 7 update is not in the process of running
ATTENTION!
Application software reinstallation is not possible without the device-specific license file!
The “Phase 1” instructions for the initial installation of ODIS Service recommended creating a
device folder on the device desktop to store copies of the license and certificate files, and text
document with the device hardware key. Locate the folder with the stored files now!
If an alternate storage location was chosen for the license etc. files, determine that location
now!
Uninstallation on Windows 7: Ref. Section 2.2 – Page 3
Uninstallation on Windows 10: Ref. Section 2.3 – Page 4
Page 2 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.2 – Uninstall ODIS Service – Windows 7
Uninstallation Tip for Pros:
If you are not aware of, or have not recorded the Email Outgoing Server configuration settings in
ODIS Service, please note them now to re-apply during post-setup configuration!
Go to: ODIS Service > Admin > Support > E-mail outgoing server …and record the various
settings.
1. Go to: Start > All Programs > (ODIS Service) > ODIS Service Uninstallation Program > Continue
2. Check all boxes in the prompt window (scroll down), and then select Continue:
3. Wait while several stages of uninstallation take place. Click Finish . . . Yes:
...
The diagnostic device will automatically shut down and restart.
Reinstallation: Ref. Section 3.0 – Page 6
Page 3 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.3 – Uninstall ODIS Service – Windows 10
Uninstallation Tip for Pros:
If you are not aware of, or have not recorded the Email Outgoing Server configuration settings in
ODIS Service, please note them now to re-apply during post-setup configuration!
Go to: ODIS Service > Admin > Support > E-mail outgoing server …and record the various
settings.
Note:
The ODIS Service uninstallation routine on Windows 10 cannot be initiated from the program
listing in the Windows Start menu.
1. Open Control Panel and click the
category.
2. Right-click the ODIS Service program listing as illustrated, and then select Uninstall/Change:
3. Select Next:
(cont.)
Page 4 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Check all boxes in the prompt window (scroll down), and then select Next:
5. Wait while several stages of uninstallation take place. Click Finish . . . Yes:
...
The diagnostic device will automatically shut down and restart.
All Preparation steps completed. Proceed to Section 3.0 – Page 6
Page 5 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.0 – Reinstallation & Configuration
3.1 – Download & Install Application Data – “Single Setup”
Notes:
• The following steps illustrate the Single Setup process on device with Windows 10.
• The process screens on a device with Windows 7 are similar.
1. Open Internet Explorer
2. Carefully enter the VWAG Group Services web-server URL into the browser’s address bar exactly as
illustrated below, and then click the “Go to” arrow:
3. Select OK:
Note:
If multiple certificate confirmation
prompts appear, select and confirm
the one indicated as:
Issuer: VWGoA ODIS RootCA
Issuer: VWGoA ODIS RootCA XXXX
Valid From: X/X/201X to X/X/201X
Click here to view certificate prope…
4. Navigate through the web-server Indexes in the following order:
Odis/
Trade–Retail/
software/
installation/
(cont.)
Page 6 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5. From the Index list, double-click the latest ODIS Service installation version .exe (listed by date):
OffboardDiagSetup-Service VWMCD 4 0 0-B40 X_X_.exe
07-Feb-2017 XX:XX XXXM
Note:
The installation version illustrated here is an example only! Versions are updated regularly.
Always download the latest version by date!
6. Click the Save - dropdown selection arrow, and then select Save and Run:
Do you want to run or save OffboardDiagSetup-Service_4_0_0…exe (XXX MB) from mirrorserver2.vwhub.com?
7. No action needed:
8. When the download is complete, Close the browser session.
(cont.)
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
9. No action needed:
10. Confirm English (US) is selected, and then select OK . . . Next:
...
11. Select Next . . . Next:
...
(cont.)
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
12. Click the Target platform dropdown selection arrow, select the diagnostic device model number
or type that applies to the device, and then select Next:
Select this for VAS 6150D platform.
13. Click the Diagnostic interface dropdown arrow, and then select the applicable diagnostic interface:
Either VAS 5054, OR VAS 6154 (ref. Note: below), and then select Next:
Note:
Windows 10 does not support use of the VAS 5054A
Diagnostic Interface. As a result, VAS 6154 is the
only VAS diagnostic interface selection possible on
Windows 10 devices.
(cont.)
Page 9 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
14. Windows 7 with VAS 5054A: Select Next to confirm the Bluetooth device connection.
15. Windows 7 and 10 with VAS 6154: Select Next: (Entering a hostname is optional.)
16. Ensure Copy license to the license folder is checked, and then click Search…:
17. Open the device older on the Windows desktop or other location, and Open the “License” subfolder.
18. Select / highlight the license (.dat) file (DO NOT double-click), and then click Open:
Note:
DO NOT double-click the license file (to
open it) in its saved locations!
(cont.)
Page 10 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
19. Ensure the license file directory path appears in the installation window, and then select Next:
20. No action needed. Select Next:
21. Wait while several different phases of the installation take place:
(cont.)
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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
22. Select Install:
23. Click Finish:
24. Select Yes:
25. When the device restarts… confirm that the Offboard Diagnostic Information System program
icon appears on the Windows desktop:
Note:
If the ODIS Service program icon does not appear on the desktop, and
the Diagnostic Interface software icon does not appear on Windows 7,
uninstall and re-install ODIS Service.
Single-Setup steps completed. Proceed to Section 3.2 – Page 13
Page 12 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.2 – Diagnostic Database Download & Installation – “Post-Setup”
1. Click the Forward Arrow button:
2. Heed the Notes: and then click the Forward Arrow button:
Notes:
• English is the default language selection.
• If additional user interface languages are desired, select
them here before proceeding. However, please note that
selecting additional languages significantly increases the
download and installation time!
3. Wait while the connection is established:
(cont.)
Page 13 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Click the Forward Arrow button:
Notes:
• The diagnostic data version information
illustrated here is an example only!
Versions are updated regularly.
• The version(s) listed in the example
reflect the Brand(s) associated with the
license file. The association is based on
the dealership’s status, either Single or
Dual.
5. Wait while the diagnostic data download and installation takes place:
The Progress dialog window may appear to stall or lock at times during this process. This is normal.
Please be patient!
Download times depend on single brand or dual brand data (dual = longer), the dealership network
download speed and network traffic (slower Mbps + busy = longer).
6. Read and close the Release Notes window.
7. Read the Warnings/notes information, scroll down and click OK.
The ODIS Service main window appears.
The VW brand design is displayed by default.
Postsetup – Diagnostic Data Installation steps completed. Proceed to Section 3.3 – Page 15
Page 14 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.3 – Configure Connection Type
The Connection Type must be configured before returning the diagnostic device to service:
1. From the ODIS Service main screen, select Admin:
1. Select the Connections tab. The Brand settings subsection is displayed first by default:
(cont.)
Page 15 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2. Change the Connection type in the dropdown menu(s) from CPN to Internet as illustrated. (Change
must be applied to both brands where applicable.) Click Save / Yes:
IMPORTANT!
Failure to change the connection type from CPN to Internet will result in the inability to
transmit diagnostic logs and download online updates!
Connection Type Configuration steps completed. Proceed to Section 3.4 below
3.4 – Additional Configurations
Perform the additional configurations specified below before returning the device to service.
3.4.1 – Configure ODIS Service Software
For detailed instructions refer to the applicable subsections in the Installation Phase 2 – Software
Installation & Configuration Instructions document (also posted on ServiceNet).
Brand Design > Phase 2 document - subsection 4.1.1
Language > Phase 2 document - subsection 4.1.2
Update Schedule > Phase 2 document - subsection 4.1.3
Dealer Data > Phase 2 document - subsection 4.1.4
Contact Data > Phase 2 document - subsection 4.2.1
Email Outgoing Server > Phase 2 document - subsection 4.2.2
Page 16 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.4.2 – Configure Peripheral Hardware
Perform the configurations and confirmations specified below as applicable.
Diagnostic Interface & Test Instruments Box Configurations
Windows 7 with VAS 5054A:
For detailed instructions, refer to Service Information – Diagnostic Device Hardware & Windows
document:
VAS 5054A Diagnostic Interface – Bluetooth & EDIC Configuration: Section 4.0
Windows 7 & 10 with VAS 6154:
Start ODIS Service and confirm VAS 6154 is set as the default diagnostic interface. For detailed
instructions, refer to Service Information – Diagnostic Device Hardware & Windows document:
VAS 6154 Diagnostic Interface – Startup Guide: Section 2.3
If a VAS 6356 Test Instruments Box was previously configured to the diagnostic device,
confirm its operation:
Refer to Service Information – Diagnostic Device Hardware & Windows document title:
VAS 6356 Test Instruments Box – Software Configuration
All ODIS Service Application & Diagnostic Data Reinstallation steps completed.
Page 17 of 17
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: VOS-17-06
Replacement Service Bulletin Number:
MFR Communication Date: 2017-02-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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