NHTSA ID Number: 10122876
Manufacturer Communication Number: AOS-16-13
TSB/Document Date: 2017-11-08
Summary
Updated service diagnostic software instructions.
© 2016 Audi
of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
16. Click Next (where applicable):
17. Ensure Copy license to the license folder is checked, and then click Search…:
18. Open the device folder on the Windows desktop, and Open the “License” subfolder.
19. Select / highlight the license (.dat) file (DO NOT double-click), and then click Open:
Note:
DO NOT double-click the license file in
its saved location!
(cont.)
Page 9 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
20. Ensure the license file directory path appears in the installation window. Select Next:
21. No action needed. Select Next:
22. Wait while several different phases of the installation take place:
(cont.)
Page 10 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
23. Click Finish / Yes:
24. When the device restarts, confirm that the following icons appear on the Windows desktop:
Offboard Diagnostic Information System:
ODIS Service Diagnostic Interface Configuration:
Note:
If the ODIS Service Diagnostic Configuration icon does not appear after the completion of
single-setup, please contact AoA Diagnostic Systems Support (DSS).
Single-Setup steps completed. Proceed to Section 3.2 – Page 12
Page 11 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.2 – Import Security Certificate to Application
Brand-specific diagnostic data is also downloaded from the VWAG Group Services web-server. To enable
this, the security certificate obtained during installation Phase 1 must be imported to the ODIS Service
application.
The diagnostic device’s hardware key must be entered as a password during the certificate importation
process.
1. Double-click the Offboard Diagnostic Information System icon:
2. Wait while the application starts:
3. Select Installing the client certificate:
(cont.)
Page 12 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Click Select:
4. From the device folder on the Windows desktop, Open the “Certificate” subfolder:
5. Select / highlight the certificate (.pfx) file (DO NOT double-click), and then click Open:
Note:
DO NOT double-click the certificate file
in its saved location!
6. Ensure the certificate file directory path appears in the Certificate import window:
(cont.)
Page 13 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. From the device folder on the Windows desktop, Open the “Hardware Key” text document:
8. Select and Copy the first 32 characters (only) of the hardware key. Example:
The characters are saved in Windows “clipboard” memory.
9. Paste the 32-characters copied above into the Password: entry field, and then select Import:
8. Click OK:
The PostSetup – Configuration data input dialog reappears.
Security Certificate Importation steps completed. Proceed to Section 3.3 – Page 15
Page 14 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.3 – Diagnostic Database Download & Installation – “Post-Setup”
1. Click the Forward Arrow button:
2. If additional user interface languages are desired, select them here. Heed the Note: below, and then
click the Forward Arrow button:
Note:
Selecting additional languages significantly
increases the download and installation time!
3. Wait while the connection is established:
(cont.)
Page 15 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Click the Forward Arrow button:
Notes:
• The diagnostic data version information
illustrated here is an example only!
Versions are updated regularly.
• The version(s) listed in the example reflect
the Brand(s) associated with the license file.
The association is based on the dealership’s
status, either Single or Dual.
5. Wait while the diagnostic data download and installation takes place:
Notes:
• The Progress dialog window may appear to stall or lock at times during this process. This is
normal. Please be patient!
• Download times depend on single brand or dual brand data (dual = longer), the dealership
network download speed and network traffic (slower Mbps + busy = longer).
6. Read and close the Release Notes window.
7. Read the Warnings/notes information, scroll down and click OK.
The ODIS Service main window appears.
The VW brand design is displayed by default.
Postsetup – Diagnostic Data Installation steps completed. Proceed to Section 4.0 – Page 17
Page 16 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.0 – Post-Setup Configuration
Prior to placing the diagnostic device into service, a number of configuration steps are required.
Configurations take place via the Admin operating mode. Settings can be changed at any time.
4.1 – Administration - General
The following subsections describe configurations using the Admin > General operating mode.
1. From the ODIS Service main screen, select Admin:
The General category tab appears first by default. Available function / configuration subcategories are
listed in the left-hand display menu of each tabbed category.
4.1.1 – Brand Design
The brand logo and user interface colors are configured with the Brand design function.
1. Select Brand design and choose the desired brand theme from the dropdown menu. Click Save /
Yes:
Page 17 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.1.2 – Language
The language displayed by the user interface is configured with the Language function.
If additional languages were chosen during post-setup, the languages are selectable here.
1. Only if languages other than English (US) were added, select Language, and then choose the
desired language from the dropdown menu. Click Save / Yes:
4.1.3 – Update
The schedule for automatic updates is configured with the Update function.
1. Select Update, and then review the available update schedule settings:
2. Configure the update cycle and time appropriate for your facility: Click Save / Yes:
Note:
For detailed instructions and additional information refer to Service Information – ODIS Service
document title: Online Update Guide
Page 18 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.1.4 – Dealer Data
If desired, configure the name of the dealership to appear in diagnostic logs.
1. Select Dealer data: Enter the name of the dealership in the Facility ID entry field: Click Save /Yes:
Note:
Do not exceed 100 characters including spaces.
Exceeding the character allowance may cause
GFF log transmissions to fail!
4.2 – Administration - Support
The following subsections describe configurations using the Admin > Support operating mode.
4.2.1 – Contact Data
Contact information must be saved for Support Button requests.
1. From the Admin operating mode main screen, select the Support tab: The Contact data subsection is
displayed first by default:
2. Fill in all contact details, including a valid email address: Click Save / Yes:
Page 19 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.2.2 – Email Outgoing Server
Dealership network connection parameters must be configured before using the Support Button.
1. Select E-mail outgoing server: Enter information as applicable and specific to your dealership
network. Click Save / Yes:
Notes:
• For detailed instructions refer to Service Information – ODIS Service document title: ODIS
Service Email Outbox Configuration Guide
• If dealership specifics are not available, refer to Service Information – ODIS Service document
title: Dedicated Email Server Configuration
4.3 – Administration - Connections
The following subsections describe configurations using the Admin > Connections operating mode.
4.3.1 – Brand Settings Data
The connection to VWAG Group Services (to transmit GFF logs, etc.) is configured via Brand settings.
1. From the Admin operating mode main screen, select the Connections tab. The Brand settings
subsection is displayed first by default:
(cont.)
Page 20 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2. Change the Connection type in the dropdown menu(s) from CPN to Internet: Click Save / Yes:
IMPORTANT!
Failure to change the connection type from CPN to Internet
will result in the inability to download online updates!
4.3.2 – Group System – ElsaPro (Infomedia)
Access to ElsaPro etc. (“Infomedia”) is configured via Group system: ElsaPro.
1. Select the Group system: ElsaPro subcategory:
2. Enter information in the fields indicated below as applicable to your market and dealer. When all
information is entered, click Save / Yes:
• Brand (1 character): Enter the numeral 0
• Country (3 characters): Enter USA or CAN
• Dealer ID (5 characters): Enter the last 5 characters of the dealer number
(cont.)
Page 21 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
If your facility is a dual-brand dealership:
3. Select the Brand Settings subcategory, select the alternate brand from the brand configuration menu
and then click Save / Yes.
4. Repeat the Group system Steps 1 and 2 for the alternate brand.
4.3.3 – Mirror Server 2
Please confirm the Mirror Server 2 URL specified for the US /CDN market:
1. Select Mirror Server 2:
2. Confirm the Mirror Server URL appears as: https://mirrorserver2.vwhub.com/dav/
Post-Setup Configuration steps completed. Proceed to Section 4.4 below.
4.4 – Additional Instructions
The additional configurations etc. listed below must be performed as applicable before placing a new
diagnostic device into service. All instructions documents are posted on ServiceNet.
Perform the VAS 6154 Diagnostic Interface Configuration:
Refer to Service Information – Diagnostic Device Hardware & Windows document titles:
•
VAS 6154 Diagnostic Interface – Initial Setup Guide
•
VAS 6154 Diagnostic Interface – Startup Guide
Where applicable, perform the VAS 5054A Diagnostic Interface Bluetooth & EDIC Configuration:
Refer to Service Information – Diagnostic Device Hardware & Windows document title:
VAS 5054A Diagnostic Interface – Bluetooth & EDIC Configuration
(cont.)
Page 22 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Where applicable, perform the VAS 5054A Diagnostic Interface USB Configuration:
Refer to Service Information – Diagnostic Device Hardware & Windows document title:
VAS 5054A Diagnostic Interface – USB Configuration
Where applicable, connect and configure a VAS 6356 Test Instruments Box:
Refer to Service Information – Diagnostic Device Hardware & Windows document title:
VAS 6356 Test Instruments Box – Software Configuration
5.0 – Online Updates
Dealerships are responsible for ensuring all diagnostic devices used on vehicles covered by new vehicle
warranty are updated with the latest ODIS Service application and diagnostic data.
The initial installation of application and diagnostic data from the web-server was current as of the date of
its release. However, revised and additional application and diagnostic data may have been
released afterwards via online updates.
All available online updates must be downloaded and installed when they are released.
For details on online update setup and functions, refer to Service Information - ODIS Service document
title: Online Update Guide
Page 23 of 23
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: AOS-16-13
Replacement Service Bulletin Number:
MFR Communication Date: 2016-10-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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