Technical Service Bulletin
91 Street address with hyphens cannot be used as Navigation destination
91 12 66 2027686/2 November 6, 2012. Supersedes Technical Service bulletin Group 91 number 11-15 dated
October 5, 2011 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

2011

All

MMI 3G/3G+ (Audi Navigation plus)

A4
A5 / S5
A5 / S5
Cabriolet
Q5
A6
Q7
A8

REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Service, Required Parts and Tools and Warranty for A8 vehicles
with Rear Seat Entertainment (RSE).
Revised Warranty (new Service number).

1

Oct. 5, 2011

Original publication

Customer complaint is that street addresses with hyphens (e.g. 27-80) cannot be entered as a Navigation
destination. Affected addresses are primarily in the New York, New York and Honolulu, Hawaii areas.

Technical Background
Hyphenated street addresses were converted incorrectly during the navigation data compilation process.

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Production Solution
New navigation data compilation.

Service
1. Update the MMI navigation data compilation. For A8 vehicles with RSE the hard drive of both the front and
rear Main unit (address word 5F and 7F) will need to be updated.
2. Perform activation of navigation data using SVM.
Tip: The following procedure is similar to the MMI software (Zug) update; however, it does not change the
MMI software nor correct any other issue.
Tip: The steps below are not comprehensive and are only intended to highlight differences from a MMI
software (Zug) update. Refer to TSB 2028141, 91 Generic instructions for updating MMI3G / MMI3G+ software

and navigation data, for more detailed instructions on MMI update procedures. Note however that the instructions
are generic and some portions may not apply to this specific TSB (e.g. importing and exporting customer code
data is not necessary for this navigation data compilation update).
Update Navigation database compilation - all except A8

1.

Connect an approved Audi battery maintainer/charger to vehicle.

2.

Switch off all unnecessary electrical equipment (blower, seat heater, interior light, etc.).
Tip: Make sure that no electromagnetic interference sources (mobile phone) are
operated in or near the vehicle while individual control units are being updated.

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
3.

Insert the Navigation data SD
card into SD slot 1 of the MMI
main unit J794 located in the
center of the instrument panel
(glove box in A6 models).

Figure 1. Inserting SD card into slot 1 of J794.
4.

Press the SETUP and RETURN
buttons simultaneously and hold
both buttons down for about
5 seconds to enter the
Engineering menu.

Figure 2. SETUP and RETURN buttons.
5.

Once in the Engineering menu
press the lower right MMI
softkey to select UPDATE.

Figure 3. Engineering menu.

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
6.

Select SD 1 when prompted.

Figure 4. Selecting the correct media source.
7.

Select using the MMI control
knob

Figure 5. Selecting the navigation data compilation.
8.

Start the update. The data transfer may take up to 2 hours (the update will continue
automatically and does not require user intervention during this time).

9.

Once the data transfer is
complete, confirm the “ Abort
documentation” selection. The
3G MMI system will restart.

Figure 6. Selecting “ Abort documentation” .

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
10. Connect a VAS diagnostic tool with an online connection to the vehicle to perform the
Navigation data activation using the appropriate activation document as listed in the

Required Parts and Tools section below .
11. Using the Audi Flashing function
select and run the SVM –

Activations test plan. A valid
GeKo ID will be needed.
A valid activation code,
activation number and PIN code
from the Activation document
will also be entered during the
test plan.

Figure 7. Selecting the SVM – Activations test plan.
12. It is imperative the vehicle is not
returned to the customer without
performing the navigation data
activation as the Navigation
system will become unusable as
the navigation data will be
blocked.
Tip: Remember to remove
the SD card from the vehicle.

Figure 8. Navigation data blocked error screen.

Update Navigation database compilation - A8
For A8 vehicles the above instructions can be followed with a few exceptions as noted below.
1. Follow steps 1-3 from above.

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
2. Press the BACK and TONE
buttons on the front control
panel E380 simultaneously
and hold both buttons down
for about 5 seconds to enter
the Engineering menu.

Figure
9. BACK and TONE buttons.
3. For A8 without RSE follow steps 5-12 above. For A8 with RSE follow steps 5-9 from above
then proceed below.
4. Remove the Navigation
data SD card from the front
MMI main unit J794 and
insert it into SD slot 1 of the
rear MMI main unit J829,
located behind the cover
between the rear
seatbacks.

Figure 10. SD card slot 1 of rear main unit J829.
5. Press the BACK and MENU
buttons on the rear control
panel E499 simultaneously
and hold both buttons down
for about 5 seconds to enter
the Engineering menu.

Figur
e 11. BACK and MENU buttons.

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
6. Follow steps 5-9 from above to update the rear hard drive as was previously done with the
front hard drive, then proceed below.
7. Once the update of both hard drives is complete follow steps 10-12 from above to activate
the Navigation data. Both front and rear hard drives will be activated using the test plan –
it will only need to be run once.

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical
Service Bulletin is informational only.

Service Number:

9112

Damage Code:

0039

Labor Operations:

All except A8 with RSE
Update MMI Navigation

9112 2599

50 TU

9112 2599

100 TU

No allowance

0 TU

No allowance

0 TU

No allowance

0 TU

data compilation
A8 with RSE
Update MMI Navigation
data compilation
Diagnostic Time:

GFF – Checking and
clearing fault codes
included in existing labor
operations
Road test prior to service
procedure
Road test after service
procedure

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Technical diagnosis at dealer’ s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2027686/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures

Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

8R0 051 884AL

Data medium (SD card) for MMI3G/3G+ Navigation

1 per dealer

plus
8R0 060 884AL

Activation document for MMI Navigation plus (all

1 per vehicle

vehicles except A8 with RSE)
8R0 060 885AL

Activation document for MMI Navigation plus (only A8

1 per vehicle

vehicles with RSE)

Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2028141, 91 Generic instructions for updating MMI3G / MMI3G+ software and navigation data

All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
00 Software Version Management (SVM), operating instructions
00 12 32 2011732/9 February 7, 2012. Supersedes Technical Service Bulletin Group 00 number 10 – 02 dated
March 24, 2010 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All Audi

2002 on

Not Applicable

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

9

-

Revised header data (Added model years)
Revised Technical Background
Revised Service (Added image)

8

3/24/2010

Revised Technical Background
Revised Service (Added Response Codes section)

7

5/13/2009

Revised Service (Step 6)

6

12/15/2008

Revised Service (Step 3 – added information concerning use of wireless
VAS 5054A transmitter head)

5

11/17/2008

Revised Title to include Repair Group

4

10/21/2008

Revised Service (Step 3 – added information concerning Windows power
savings settings)

This Technical Service Bulletin (TSB) details the general process for carrying out a Software Version Management
(SVM) software update for any TSB or Update.
Troubleshooting information is included in the Additional Information section.
Please refer to the upcoming TSBs covering detailed aspects of SVM. They will be listed under group “99”.

Technical Background
SVM was developed with the main goal of ensuring each Audi vehicle has the correct electronic control units with
the correct software versions installed when it leaves the dealership repair facility.

© 2012 Audi of America, Inc.

Page 1 of 10

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
SVM is a feature of GFF that has a subset of
functions or components as seen in Figure 1. These
functions are explained below. A VAS 5051B, VAS