Technical Service Bulletin
57 Outer door seals loose
57 12 74 2027494/4 October 3, 2012. Supersedes Technical Service Bulletin Group 57 number 12 – 71 dated
September 17, 2012 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

2011

FL BA109486 – FL BA999999

2011

FL BN040729 – FL BN999999

2012

000001 – 999999

2013

000001 – 999999

2011

000001 – 999999

2012

000001 – 999999

2013

000001 – 999999

A4

Audi Q5

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Warranty (SRTs)

3

9/17/2012

Revised header data (Added model year 2013)

2

10/31/2011

Revised Service
Revised Required Parts and Tool (Added parts)

1

9/7/2011

Original publication

The outer door seals have become
partially detached

Figure 1. The outer door seal, partially detached.

© 2012 Audi of America, Inc.

Page 1 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
Loss of adhesion between the door structure and door seal due to a flaw in the attachment process in production.

Production Solution
No changes to production have been made, as no issue has been identified.

Service
Note:
Audi of America is requesting your cooperation in supplying us with technical information regarding this
condition. Before repairing the door seals using the procedure in TSB 2019733, please complete the door seal
survey at:
http://www.surveymonkey.com/s/B8DoorSealSurvey
Answer the questions regarding the extent and location of detachment of the door seals from the tables shown
below:

© 2012 Audi of America, Inc.

Page 2 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

© 2012 Audi of America, Inc.

Page 3 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Figure 2. Door seal locations and types.
Answering these questions in the survey will help us gather information to implement further production
improvements. After the survey is completed, continue with any necessary repairs. The procedure for repair
follows.
In cases where the outer door seal has become partially detached, it may not be necessary to replace the outer
door seal. Seals can be reattached provided they are not damaged, have not been previously repaired or
previously reattached, and the detachment length does not exceed 10 cm.
1. Inspect all four doors.
• All undamaged, previously unrepaired or loose seals with a detachment length less than 10 cm will be
repaired. Complete steps 2-10 below to repair the door seals.
• If the door seal is damaged, has been previously repaired or previously reattached or detached greater than
10 cm, replace the door seal according to the repair instructions in ElsaWeb >> Body >> Body Exterior >>
57 Front Doors, Central Locking System >> Removal and Installation >> Doors >> Door Seals.
In the case of a rear door seal replacement, refer to ElsaWeb >> Body >> Body Exterior >> 58 Rear Doors
>> Removal and Installation >> Rear Door >> Door Seals.
Note:
In addition to the repair manual instructions for replacing the door seals observe the following: Thoroughly clean
the area of seal attachment with plastic cleaner D 00940104. Allow the area of seal attachment to dry completely
(at least 5 minutes). Apply bonding agent D 355205A2 using a D 00950025 applicator to the seal attachment
area. Allow to dry an additional 5 minutes.
If repairing the door seals, proceed as follows:
2. Ensure that the temperature of the door and outer door seal are not cooler than 70ºF
(21ºC). This is vital to ensure optimum adhesion of the outer door seal.

© 2012 Audi of America, Inc.

Page 4 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
3. Thoroughly clean the bonding surfaces of the doors to be repaired with plastic cleaner
D 00940104. Allow the bonding surfaces to dry completely (at least 5 minutes). The
bonding surfaces must be dry and free of any dust, grease, silicone or any other similar
contaminant that might compromise the adhesion.
4. Apply bonding agent D 355205A2 using a D 00950025 applicator in the area to be
bonded. Allow the treated surface to dry an additional 5 minutes.
5. Thinly coat the outer door seal with rubber profile adhesive D 477KD1A2 in the area that
has become detached.

6.

Press the door seal lightly to the door
surface and then detach it again
(Figure 3). This ensures that the glue
is distributed as evenly as possible
on the surfaces to be bonded.

Figure 3. The door seal pressed to the door (A), and detached again
(B).
7.

Allow the now detached area to dry for 5 minutes.

© 2012 Audi of America, Inc.

Page 5 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
8.

After this time attach the seal firmly
to the door surface. Roll over this
area several times with special tool
3356 (or equivalent).

Figure 4. Use of special tool 3356.

© 2012 Audi of America, Inc.

Page 6 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
9.

Apply force to the seal with the 3356 only at the base of the seal (Figure 5, 3).

Figure 5. Apply force to seal.
10. Remove any residual adhesive that may be visible with adhesive remover D 002000A2.
Tip: The repaired door should not be closed for two hours. During this time, any freshly glued surfaces
should not be tested by pulling on the seal to see if they have bonded.

© 2012 Audi of America, Inc.

Page 7 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

5765

Damage Code:

0018

Labor Operations:

Check all door seals and report condition via
survey.

57 65 99 99

20 TU

Front door trim panel remove and reinstall

70 59 19 00

40 TU

Additional seal remove and reinstall

57 65 19 50

40 TU

Clean residual adhesive

57 65 99 99

10 TU

Outer front door seal remove and reinstall

57 65 19 00

40 TU

Clean residual adhesive

57 65 99 99

10 TU

Rear door trim panel remove and reinstall

70 73 19 00

30 TU

Rear door outer seal remove and reinstall

58 64 19 50

40 TU

Clean residual adhesive

58 64 99 99

10 TU

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Front Door - A4:

Front Door – Audi Q5:

Rear Door – Both A4 and Audi Q5:

Diagnostic Time:

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2027494/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

© 2012 Audi of America, Inc.

Page 8 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Required Parts and Tools
Part Number

Part Description

Quantity Required per Door

D 00940104

Plastic cleaner

0.25

D 355205A2

Bonding agent

0.25

D 477KD1A2

Rubber profile adhesive

0.25

D 002000A2

Adhesive remover

0.1

Part Number

Part Description

Quantity Required per Vehicle

D 00950025

Applicator

1

Tool Number

Tool Description

Note

3356

Roller

Equivalent, suitable tool may be used.

Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2012 Audi of America, Inc.

Page 9 of 9

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.