Technical Service Bulletin
57 Outer door seals loose
57 12 77 2019733/10 October 12, 2012. Supersedes Technical Service Bulletin Group 57 number 12 – 75 dated
October 3, 2012 for reasons listed below.
Model(s)

A4 (B8)

Year

VIN Range

Vehicle-Specific Equipment

2009

000001 – 999999

2010

000001 – 999999

2011

000001 – 999999

2012

000001 – 999999

2013

FL DA000001 – FL DA029326

2013

FL DN000001 – FL DN003233

2009

000001 – 999999

2010

000001 – 999999

Not Applicable
A4 (B8)

Audi Q5

Condition
REVISION HISTORY
Revision

Date

Purpose

10

-

Revised header data (Revised VIN breaks)

9

10/3/2012

Revised Warranty (Updated SRTs)

8

10/21/2011

Revised Service (Updated materials)

7

9/7/2011

Revised header data (Added Audi Q5, revised VIN breaks)

6

6/23/2011

Revised Parts and Tools (Change to amount of materials)

5

2/9/2011

Revised header data (Added MY)

4

1/19/2010

Revised Warranty (SRTs)

3

11/11/2009

Revised Service (Step 1)

2

9/15/2009

Revised header data (Added MY)
Revised Warranty

1

6/8/2009

© 2012 Audi of America, Inc.

Original publication

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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
The outer door seals have become partially
detached.

Figure 1. The outer door seal, partially detached.

Technical Background
Loss of adhesion between the door structure and door seal due to a flaw in the attachment process in production.

Production Solution
Optimized production process.

Service
In cases where the outer door seal has become partially detached, it may not be necessary to replace the outer
door seal. Seals can be reattached provided they are not damaged, have not been previously repaired or
previously reattached and the detachment length does not exceed 10 cm.
1. Inspect all four doors.
• All undamaged, previously unrepaired, or loose seals with a detachment length less than 10 cm will be
repaired. Complete steps 2-9 below to repair the door seals.
• If the door seal is damaged, has been previously repaired, or previously reattached or detached greater
than 10 cm, replace the door seal according to the repair instructions in ElsaWeb >> Body >> Body Exterior
>> 57 Front Doors, Central Locking System >> Removal and Installation >> Doors >> Door Seals.
In the case of a rear door seal replacement, refer to ElsaWeb >> Body >> Body Exterior >> 58 Rear Doors
>> Removal and Installation >> Rear Door >> Door Seals.

© 2012 Audi of America, Inc.

Page 2 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Note:
In addition to the repair manual instructions for replacing the door seals observe the following: Thoroughly
clean the area of seal attachment with plastic cleaner D 00940104. Allow the area of seal attachment to dry
completely (at least 5 minutes). Apply bonding agent D 355205A2 using a D 00950025 applicator to the
seal attachment area. Allow to dry an additional 5 minutes.

If repairing the door seals, proceed as follows:
2.

Ensure that the temperature of the door and outer door seal are not cooler than 70º F (21 ºC). This is
vital to ensure optimum adhesion of the outer door seal.

3.

Thoroughly clean the bonding surfaces of the doors to be repaired with plastic cleaner D 00940104.
Allow the bonding surfaces to dry completely (at least 5 minutes). The bonding surfaces must be dry
and free of any dust, grease, silicone or any other similar contaminant that might compromise the
adhesion.

4.

Apply bonding agent D 355205A2 using a D 00950025 applicator in the area to be bonded. Allow
the treated surface to dry an additional 5 minutes.

5.

Thinly coat the outer door seal with rubber profile adhesive D 477KD1A2 in the area that has
become detached.

6.

Press the door seal lightly to the door
surface and then detach it again
(Figure 2). This ensures that the glue
is distributed as evenly as possible on
the surfaces to be bonded.

Figure 2. The door seal pressed to the door (A), and
detached again (B).

7.

Allow the now detached area to dry for 5 minutes.

© 2012 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
8.

After this time attach the seal firmly to
the door surface. Roll over this area
several times with special tool 3356
(or equivalent).

Figure 3. Use of special tool 3356.

© 2012 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
9.

Apply force to the seal with the 3356 only at the base of the seal (area 3 shown in Figure 4).

Figure 4. Apply force to seal.

© 2012 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
10. Remove any residual adhesive that may be visible with adhesive remover D 002000A2.
Tip: The repaired door should not be closed for two hours. During this time, any freshly glued surfaces
should not be tested by pulling on the seal to see if they have bonded.

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical
Service Bulletin is informational only.

Service Number:

5765

Damage Code:

0018
Front Door - A4:
Front door trim panel
remove and reinstall

70 59 19 00

40 TU

Additional seal remove
and reinstall

57 65 19 50

40 TU

Clean residual adhesive

57 65 99 99

10 TU

Outer front door seal
remove and reinstall

57 65 19 00

40 TU

Clean residual adhesive

57 65 99 99

10 TU

Front Door – Audi Q5:

Rear Door – Both A4 and Audi Q5:

Diagnostic Time:

© 2012 Audi of America, Inc.

Rear door trim panel
remove and reinstall

70 73 19 00

30 TU

Rear door outer seal
remove and reinstall

58 64 19 50

40 TU

Clean residual adhesive

58 64 99 99

10 TU

GFF

No allowance

0 TU

Road test prior to service No allowance
procedure

0 TU

Road test after service
procedure

0 TU

No allowance

Page 6 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2019733/10

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity Required per Door

D 00940104

Plastic cleaner

0.25

D 355205A2

Bonding agent

0.25

D 477KD1A2

Rubber profile adhesive

0.25

D 002000A2

Adhesive remover

0.1

Part Number

Part Description

Quantity Required per Vehicle

D 00950025

Applicator

1.0

Tool Number

Tool Description

Note

3356

Roller

Equivalent, suitable tool may be used.

Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2012 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.