Technical Service Bulletin
91 MMI 3G+ Various Technical Issues (K0566 Update)
91 12 65 2030465/4 October 25, 2012. Supersedes Technical Service Bulletin Group 91 number 12-59 dated
September 24, 2012 for reasons listed below.
Model(s)

Year

A6

2012

A7

2012

A8

2011-2012

Q7

2012

VIN Range

Vehicle-Specific Equipment

All

MMI 3G+

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Condition (Removed incorrect information)

3

9/24/2012

Revised Header (Adjusted to include early model year 2011 D4 vehicles)

2

9/17/2012

Revised Service (Adjusted SVM code, added Note)

1

8/12/2012

Initial Release

Customer may report one of the following concerns:
 MMI system randomly freezes and/or resets.
 DVD Changer playback inoperative after bus sleep (A8 only).
 HD Radio does not playback in stereo.
 HD Radio experiences poor blending between digital and analog signals.
 Google Earth does not properly update the maps after leaving an area of 2G or poor cellular reception.
 The lower MMI display flickers when an iPod is connected and the Function or Settings menu is selected and
the vehicle is stationary.
 Bluetooth® will not automatically reconnect to certain iPhone models after vehicle sleep.
 Surround settings are lost after ignition cycle (vehicles equipped with BOSE® sound systems only).

Page 1 of 7
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Note:
This bulletin only applies to vehicles with Navigation Plus (PR Number 8DY). The applicable vehicles can be
clearly identified by the SIM card slot on the faceplate of the front MMI mainunit.

Technical Background
Continual improvements to MMI software provides solutions to issues experienced in the field.

Production Solution
Improved software.

Service
A software update can be performed.
Note:
Please review this entire bulletin before proceeding and follow all steps exactly to avoid damage to the MMI
components. If at any time it is unclear how to proceed, please contact TAC.

Page 2 of 7
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
1. As part of the update, wireless settings
and paired devices will be deleted. All
devices will need to be re-paired after the
update, and all wireless settings restored
to the customer’ s settings. To access
the Wireless network settings on the MMI
(Figure 1), press TEL >> Settings >>

Wireless network connection >> Wireless
network settings. Record all settings so

Figure 1. Wireless network settings.

they can be re-entered at the end of the
update.
2. Update the MMI software following the instructions in TSB 2028141, Generic instructions

for updating MMI 3G / MMI 3G+ software and navigation data; using the appropriate
update disc for this vehicle:

A6, A7, A8

8R0906961BR
(2 discs are required for RSE equipped vehicles)

Audi Q7

8R0906961BQ

Page 3 of 7
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Note:
The MMI system may remain blank for
extended periods of time during the
update. If the screen remains blank for
over 20 minutes, please contact TAC.
Note:
Some earlier model year 2012 vehicles, or
vehicles equipped with Bose® sound
systems may experience certain modules
that will not update properly during Step

Figure 2. A device requiring a ‘ Cancel’

selection.

16 of TSB 2028141. If this should occur,
either choose ‘ Cancel’
‘ Skip device’

(Figure 2), or

(Figure 3), depending on

the type of error. Do not choose ‘ Cancel
update’ , as this may cause the software
update to fail entirely. After the update is
finished and the summary page is shown,
select ‘ Retry’

at the bottom of the list if

it is available to attempt to update the
modules again. If ‘ Retry’

is greyed out,

then the software update was successful,
so select ‘ Continue” to proceed. In
some cases ‘ Retry’

Figure 3. A device requiring a ‘ Skip device’

selection.

may have to be

repeated two or three times to get all
modules to update successfully.

Page 4 of 7
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
3. Verify that the software update has been
completed successfully by accessing the
logging page (Figure 4). To access this
screen, proceed to step 8 in TSB 2028141
and press the lower left softkey. A
successful update will show the date the
update was performed and the software
that was installed
(HN+R_US_AU_K0566_X), with ‘ OK’

Figure 4. Software update log showing a successful

listed on the right. The ‘ X’

software installation.

may be one

of several different numbers. If K0566_X
does not have any rows with ‘ OK’ , the
update must be retried until it is
successful.
Tip: If the update must be performed
two or more times due to modules not
updating correctly, a screenshot of the
software update log is required (Figure 5).
This should be kept on-hand for warranty
auditing purposes. To take a screenshot,
insert an SD Card into slot 1 and press
and hold the left and right arrow keys at

Figure 5. Software update log showing 2 failed attempts

the same time. All 4 softkeys will flash

before a successful installation.

when the screenshot is taken. A
screenshot should be taken of each page
in the logging display.
4. Perform SVM code listed on the MMI update disc to establish a reference for this vehicle, and add the
test plan to clear DTCs created from the update. If any errors are encountered while performing the
SVM code, please call TAC and attach the Diagnostic log showing the error.
5. Using the recorded Wireless network settings from Step 1, reenter the values to restore the settings
to the customer’ s selections. Inform the customer that Wi-Fi and Bluetooth® devices will need to be
reconnected to the vehicle.

Page 5 of 7
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

If necessary, Update MMI Software and perform

9196 2599

120 TU

SVM
If necessary, Perform repeat update due to failure 9196 2599

60 TU for each
repeat

Diagnostic Time:

GFF – Checking and clearing fault codes

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

included in existing labor operations

Technical diagnosis at dealer’ s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB # 2030465/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures

Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

8R0906961BR

MMI 3G+ Software Update (A6, A7, A8)

2 per dealer

8R0906961BQ

MMI 3G+ Software Update (A4, A5, Audi Q7)

1 per dealer

Page 6 of 7
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.

Technical Service Bulletin
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2028141, Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data.
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

Page 7 of 7
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.