Warranty Policy and Procedure Bulletin
Audi Warranty

Number: AWA-12-04

Subject: MY13 Audi Q5 hybrid Launch Allowance Program

Date: Oct 1, 2012
This document modifies the
Audi Warranty Policies and
Procedures Manual.

Dealers: United States and Puerto Rico

Effective:

October 1, 2012

Model year/Model:

MY13 Audi Q5 hybrid

During the launch of the new Audi Q5 hybrid, authorized Audi dealers must participate in the Audi Q5 hybrid Launch
Allowance Program.
 A Technical Assistance Center (TAC) ticket must be created prior to any repair related to the Audi Q5
hybrid, and each ticket must include diagnostic logs and a detailed summary for each customer
concern.
 The ticket must be activated by calling the TAC for further instructions; the case number assigned must
be recorded on the repair order.
 The concern must be corrected after authorization.
 Findings must be reported to close the TAC ticket.
 Part(s) replaced under warranty must be sent to the Warranty Parts Return Center (WPRC) within 48
hours after completing the repair. (Use the Warranty Parts Shipping Portal)
Warranty reimbursement for the Launch Allowance Program begins with the arrival of your first MY13 Audi Q5 hybrid
in October 2012 and continues until further notice.
Routine maintenance and PDI services do not require prior authorization or a TAC ticket and are excluded from the
launch allowance program; however, the described launch procedures must be followed for warranty defects
discovered during PDI.
Claim processing/reimbursement/shipping parts
The launch allowance program is applicable per customer concern, and multiple concerns may appear on each repair
order; however each concern must be a separate line on the warranty claim. The launch allowance claim must be
submitted separately from the warranty claim for the repair.
A single warranty claim for the appropriate number of time units for each repair line may be submitted. Time unit
allocation for reimbursement follows:
 60 TU for opening (30 TU) and closing (30 TU) the TAC ticket.
 40 TU for sending the replaced part(s) to the WPRC within 48 hours after repair completion.
Note: When the customer concern is resolved without part(s) replacement, the requirement to send the replaced
part(s) to the WPRC is void; thus only the 60 time units for opening and closing the TAC ticket may be submitted for
reimbursement.
Claim submission information:
Claim Type
9SP/1SP
Service No.
ALAP
Damage Code
0011
Removed Part
002
Causal – Outside LO Number ALAP1600 Audi launch allowance program
$ Amount = Dealer Warranty Labor Rate x the appropriate time units (60 or 100)
If the TAC ticket is not closed and/or parts are not sent to the WPRC within 48 hours, the dealer will be debited 30
time units and/or 40 time units respectively.
Page 1 of 1
© 2012 Audi of America
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.