NHTSA ID Number: 10122606
Manufacturer Communication Number: VVT-14-24
TSB/Document Date: 2017-11-08
Summary
Service Information (VAS Diagnostic Laptops - Windows 7 System Recovery Instructions): This document contains step-by-step instructions required to perform Windows 7 operating system recovery on VAS 6150A, VAS 6150B and 6150C diagnostic laptop devices ONLY. Specifically, these instructions apply to existing VAS 6150A, VAS 6150B and VAS 6150C devices that were updated from Windows XP to Windows 7 using the VWGoA-supplied installation DVDs, and new VAS 6150C devices purchased with Windows 7 already installed.
5.1.2 – Confirm Keyboard Language
1. Go to: Windows (Start)
> Control Panel > Region and Language:
2. Select the Keyboards and Languages tab. Click Change Keyboards…:
Continued …9/
Page 8 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. Confirm that the Default input language is set to English (United States) - US as illustrated below. If
not, select it from the dropdown.
4. If the German (Germany) input language service appears, select it and click Remove.
5. If any changes were necessary, save them by clicking Apply, and then OK:
6. Close the languages window and return to the Control Panel menu.
5.1.3 – Device Power Management
To ensure uninterrupted data transfer when performing lengthy Software Version Management (SVM)
procedures, configure the device to remain on as follows:
1. Go to: Control Panel > Power Options:
2. From the Control Panel Home menu, select Choose when to turn off the
display:
Continued …10/
Page 9 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. Select Never from the dropdowns as illustrated:
4. Click Save changes (at bottom frame):
5. Close the power options window and return to the Control Panel menu.
6. Check and proceed to the model-specific sections as applicable:
VAS 6150B & VAS 6150C: Proceed to Section 5.1.5 – Page 12.
VAS 6150A: Proceed to Section 5.1.4 immediately below:
5.1.4 – VAS 6150A Diagnostic Laptops: Increase Paging File Size
For optimum performance, increase the paging file size on VAS 6150A laptops as follows:
1. Go to: Control Panel > System:
2. From the Control Panel Home menu, click Advanced system settings:
3. Select the Advanced tab. In the Performance category, click Settings:
Continued …11/
Page 10 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Select the Advanced tab. In the Virtual memory category, click Change:
5. Ensure Automatically manage paging file size for all drives is deselected and Drive [Volume
Label] C: is highlighted:
6. Select Custom size:, and then enter 6000 in both the Initial and Maximum size entry fields as
illustrated below: When complete, click Set:
Continued …12/
Page 11 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. Ensure that the Paging File Size (MB) indicated for C: is displayed as 6000 - 6000: Click OK:
Note:
The recommended page file size of 6000 MB allows for 2GB of additional RAM
that may be added.
5.1.5 – Restart Windows
A restart is required to complete automatic Windows configurations on certain devices. Proceed as follows,
and note the Windows 7 Shut down and Restart routines for future reference:
1. Close all windows and Restart the device. Go to: Windows (Start)
>
> Restart:
Windows 7 Startup & Initial Setup steps complete – Proceed to Section 5.2 – Page 13.
Page 12 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5.2 – Windows® Update Settings & Internet Explorer Version Requirement
The Windows 7 version reinstalled here includes Internet Explorer (IE) version 9.
IMPORTANT!
ODIS Service and its web-based Infomedia functions are optimized for Windows 7 and IE9.
The automatic download and installation of IE10 and IE11 from a Windows update must be
prevented!
The installation of IE10 or IE11 results in impaired ODIS Service web-based services functions.
The default setting for Windows updates is to automatically download files when a network connection is
present, and then prompt the user to install them. As a first step to prevent the download and installation of
Windows updates that include IE10 and IE11, change the default setting to (manually) check for updates
and prompt the user to choose the updates as specified below. Separate instructions on managing
Windows updates and disabling IE updates are covered in Section 6.7.
Perform the following configuration BEFORE setting up the network connection:
1. Go to: Windows (Start)
> Control Panel > Windows Update:
2. From the Control Panel Home menu, select Change settings:
3. Select the “Check… & …choose” update method from the Important updates selection dropdown:
4. Click OK (at bottom frame):
5. Close the Control Panel window.
Windows Update Settings steps completed – Proceed to Section 5.3 – Page 14.
Page 13 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Note:
Before proceeding with Sections 5.3 through 5.5, have the additional documentation specified in
Section 2.0 – Page 3 on hand.
5.3 – Network Setup
5.3.1 – Set Computer Name
If more than one VAS diagnostic device is connected to the dealership network, each device must be
assigned a different computer name.
Assign the computer name before proceeding. For detailed instructions refer to VAS Tester – Service
Information document title: VAS Diagnostic Device Computer Name Builder
5.3.2 – Enable Network Connections
For dealership networks using DHCP for Internet access, no network connection configuration is
necessary (the device default setting is DHCP). If the dealership network uses DHCP for Internet access,
skip to Section 6.3.3 below.
For networks using Static IP configurations for Internet access, the IP configurations must be renewed by
manual entry of the dealership-specific IPs. Ask your dealership systems administrator or IT professional
for details and assistance.
If the device is to be used over a wireless LAN connection, switch the wireless switch to the ON position
and perform the required wireless configuration at this time. Ask your dealership systems administrator or
IT professional for details and assistance.
ATTENTION!
ODIS Service software functions require open network connections. Open access must be
enabled on an individual basis for each diagnostic device. For details, refer to Service
Information – ODIS Service document title: Required Open Internet Addresses (URLs)
5.3.3 – Reinstall Netviewer
1. Launch Internet Explorer and logon to ServiceNet.
2. Navigate to the Workshop Equipment > VAS Tester > Software section.
3. Right click / select the link: Netviewer one2one – Telediagnosis Software.
4. Save file to Windows desktop.
Network Setup steps completed – Proceed to Section 5.4 – Page 15.
Page 14 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5.4 – Reinstall & Configure Offboard Diagnostic Information System Service (ODIS Service)
Diagnostic Software
1. Reinstall and configure ODIS Service.
For detailed instructions, refer to ODIS Service – Service Information document title: ODIS Service
Installation Phase 2 - Software Installation & Configuration Instructions
Refer to the Phase 2 document sections describing New Installations.
ODIS Service Installation Phase 2 steps completed.
2. Re-import the ODIS Service security certificate.
For detailed instructions, refer to ODIS Service – Service Information document title: ODIS Service
Installation Phase 3 – Security Certificate Request & Installation Instructions
Go directly to the Phase 3 document Section 4.0 – Certificate Installation.
ODIS Service Installation Phase 3 steps completed.
3. Setup ODIS Service Infomedia.
For detailed instructions, refer to ODIS Service – Service Information document title: ODIS Service
Infomedia Setup Instructions
All ODIS Service Reinstallation Phase + steps completed. Proceed to Section 5.5 – below.
5.5 – VAS 5054A Transmitter Head Setup
1. Perform the Windows Bluetooth and EDIC configuration for wireless operation.
For detailed instructions, refer to VAS Tester - Service Information document title: VAS 5054A
Transmitter Head - Bluetooth & EDIC Configuration – ODIS Service Only
2. Perform the UBS configuration for cabled operation.
For detailed instructions, refer to VAS-Tester - Service Information document title: VAS 5054A
Transmitter Head - USB Configuration – ODIS Service Only
VAS 5054A Transmitter Head setup steps completed.
Windows 7 and ODIS Service reinstallation completed.
Supplementary instructions: Refer to Section 5.6 – Page 16 and Section 5.7 – Page 17.
Page 15 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5.6 – Supplementary Setup & Function
Depending on the updated diagnostic device’s previous preparation level and/or dealership requirements,
the following supplementary setup procedures may or may not be required. Review and confirm as
applicable.
5.6.1 – VAS 6356 Test Instruments Box - Configuration
If a VAS 6356 Test Instruments Box was previously configured for use with the updated device, it must be
connected and the initial configuration repeated.
For detailed instructions, refer to Workshop Equipment - Service Information document title: VAS 6356
Test Instrument Box – Software Configuration – ODIS Service Only
Completed
Not applicable
5.6.2 – Printer Driver Reinstallation
If a USB (cabled) or wireless (WLAN) printer was previously configured for use with the updated device,
the necessary driver installation and/or configuration must be repeated.
Obtain the printer driver CD where applicable and refer to the installation documentation supplied with the
printer. Ask your dealership systems administrator or IT professional for assistance if necessary.
Completed
Not applicable
5.6.3 – Reinstall Antivirus Software
Reinstall the antivirus software as may be required by the dealership IT policy. Ask your dealership
systems administrator or IT professional for assistance if necessary.
Completed
Not applicable
Page 16 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5.7 – Windows® 7 Updates
5.7.1 – General Information
All VAS diagnostic devices must be kept up-to-date with the latest Windows security and vulnerability
updates. However, dealership service or IT personnel tasked with maintaining both ODIS Service and
Windows updates must be aware of the following, and act accordingly:
• The initial package of important Windows updates available for a Windows 7 reinstallation may take
considerable time to install and download (typically between 60 – 120 minutes, device, content and
bandwidth dependent). As a result, we recommend that the initial selection, download and installation of
Windows updates be managed so that the update process takes place outside of workshop
service hours.
Instructions on how select and initiate Windows updates follow in the Managed Windows Update
section below.
• Under no circumstances are Internet Explorer (IE) versions 10 or 11 to be installed as part of the
Managed Windows Update process. Refer to Section 5.2 – Page 13 for details.
Instructions on how to deselect IE10 and IE11 from Windows update listings follow in the Managed
Windows Update section below.
ATTENTION!
Please inform all service personnel that under no circumstances are IE10 or IE11 updates to
be downloaded and installed on devices updated with Windows 7!
5.7.2 – Managed Windows Update Procedure
Prerequisites:
Diagnostic device removed from service, after hours etc.
Diagnostic device with active network connection.
1. Go to: Windows (Start)
> Control Panel > Windows Update:
2. Click Check for updates:
Continued …18/
Page 17 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. The first time after a Windows 7 installation, an update prompt for Windows Update may or may not
appear. If so, click Install now:
4. Wait while an update for Windows Update is installed:
5. After the update closes and re-opens, wait while the system checks for updates:
6. When the results are displayed, click the XX important updates are available link:
Note:
The number of updates illustrated above is for reference only! The number of available updates will
always vary depending on type of device and date when available updates are checked.
Page 18 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. Deselect the Internet Explorer 10 and Internet Explorer 11 updates from the update listing:
8. To prevent the IE updates from reappearing, right click the IE10 update and select Hide update from
the dropdown. Repeat with the IE11 update:
9. Click OK (at bottom frame):
10. Click Install updates:
11. Accept any Microsoft License Terms if prompted, and then click Finish.
12. Wait while the updates are downloaded and installed (no user intervention is necessary):
…
Page 19 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
13. Click Restart now:
•
Additional Windows update configurations are performed during the shut-down and restart routine.
•
On completion, the device boots to the Windows desktop, and an information prompt on the
installed updates appears.
Page 20 of 20
© 2014 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
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