Technical Service Bulletin
91 How to update MMI MIB navigation map - potential customer concerns
91 14 54 2037809/1 July 30, 2014.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A3

2015 - 2016

All

Navigation

Condition
The customer complains of one of the following concerns:
• The navigation map does not show the latest roads or points of interest.
• The map download provided by the myAudi web site (my.audiusa.com) cannot be performed.
• The customer does not know how to obtain the data or cannot perform the update after downloading the data.
• The MMI is slow to respond or freezes during the map update.

Technical Background
The new MMI MIB infotainment system is the first system that allows the customer to download a map update for
the vehicle’s navigation system. The download data is only available on the myAudi web site (my.audiusa.com).
• The customer must register with the myAudi web site (my.audiusa.com).
• The customer must add the vehicle VIN to the profile on the web site in order to access the “Map update
service” (Figure 1).

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Figure 1. Map update service on the myAudi web site (my.audiusa.com).
• The vehicle must have MMI MIB navigation.
• To download the full map update, the customer must have an SD card that shows at least 16GB of usable
space when viewed within the PC file system, as the full update is typically 14GB - 16GB in size.
To download a partial map update (only some US states), the customer can use an SD card with less available
space, as a typical partial update is 3GB - 4GB in size.
Tip: A blank 16GB SD card may actually contain slightly less than 16GB of usable space, so it is possible
that a larger SD card will be needed for a full map update.
• The SD card must be formatted to FAT/FAT32/exFAT. Mac-formatted SD cards will not work in the MMI MIB
main unit. SD card types are:
• 4GB and less: SD (FAT/FAT32)
• 4GB/8GB/16GB/32GB: SDHC (FAT/FAT32)
• 64GB and higher: SDXC (exFAT only; will work MIB but not with MMI3G+)

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
• During the map update process, the
performance of the MMI system may be slow,
with lagging or freezing during screen
transitions or after a selection is made. These
performance limitations should only occur
during the map update, and no repairs should
be made to correct them. A file transfer icon
appears when the map update is running the
background (Figure 2).

Figure 2. The background map update is indicated by the file
transfer icon.

Production Solution
Not applicable.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
1. The map download is performed with a Java-based
download manager (Figure 3). Ask the customer if
the latest version of Java is installed on his or her
computer. If the latest version of Java is not
installed, it is possible that the map update cannot
be performed.

Figure 3. Download manager
2. If the error message pictured at right (Figure 4)
appears, it is because the Java download client
cannot initiate a connection to the download site,
which is indicative of a local issue with the customer’s
PC or ISP.
If this error message appears, ask the customer to do
the following:

Figure 4. Error message

• Turn off all anti-virus software, which could be
blocking the java application. Or, add the program
to the exception list for the anti-virus software.
• Turn off any firewalls in the PC or in the router
hardware.
• Try connecting the PC directly to the cable or DSL
modem with the Ethernet cable, to bypass the
router.
• Have the customer contact his or her ISP or local
IT support.
3. After the map download client is successfully downloaded to
the customer’s computer, the map download client will start
the map download process. The download client will ask
where the data should be stored. Advise the customer to
save the data to the root directory of the SD card. If the data
is saved inside of a folder on the SD card, the update may not
be seen by the main unit in the vehicle.
If the computer loses its internet connection, the customer will
be required to reenter his or her myAudi password to restart
Figure 5. Login prompt for my.audiusa.com
the download (Figure 5). The map download client
automatically saves all progress if the computer loses its
internet connection.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
4. After the map data has successfully downloaded to the SD
card, the SD card should be inserted into the MMI main unit.
Once the SD card is inserted into the MMI main unit, the
customer must initiate the download with the MENU >>
Setup MMI >> System Update (Figure 6) function in the
MMI. The update does not start automatically when the SD
card is inserted.

Figure 6. MMI option for customer map update
5. If the data was downloaded to the SD card correctly, the SD
card will be highlighted in white (Figure 7). If no SD card is
highlighted, ask the customer to troubleshoot the issue
(Check formatting and verify that all the data is in the root
directory of the media).

Figure 7. SD card that contains the map
update data
6. The new version of the map data will be indicated in the MMI
screen. Selecting “Start update” begins the update (Figure
8).
The MMI will automatically perform the update in the
background, which is indicated by the file transfer icon in the
lower left-hand side of the MMI screen (Figure 9).
Tell the customer that the vehicle can be shut off during the
update process, but the SD card (or other update media)
should never be removed from the MMI main unit. If the
Figure 8. Selecting “Start update”
vehicle is turned off during the update process, the MMI will
continue to perform the update in the background for
approximately 30 minutes. The update will automatically
begin again on the next ignition cycle. The complete process
can take about 60-90 minutes with an SD card. If the
customer choses to use a DVD or a USB drive via AMI, then
the update may take considerably longer.

Figure 9. The background update is indicated
by the file transfer icon

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
7. After the update is complete, the icon in the lower left-hand
side of the MMI screen will disappear. Additionally, a
confirmation can be seen in the MMI system update screen:
MENU >> Setup MMI >> System Update (Figure 10).

Figure 10. Successful update screen
8. The update can be verified under MENU >> Setup MMI >>
Version Information >> Navigation database country
versions (Figure 11).
The MMI system will allow the same map data to be
overwritten at any time, which means that if the customer
puts the same SD card with the same map data into the
main unit after a successfully-completed map update, the
MMI will still indicate that a map update is available. This
does not directly indicate the map update was incomplete;
the customer must review the “Version Information” data
Figure 11. The updated map regions will be
and verify that the latest calendar year listing is shown under indicated by the calendar year listing under the
each region (Figure 11).
region. In this figure, only “USA, Region 6” was
updated.

Warranty
This TSB is informational only and not applicable to any Audi warranty

Additional Information
All parts and service references provided in this TSB (2037809) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.