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NHTSA ID Number: 10122515

Manufacturer Communication Number: Update Bulletin

TSB/Document Date: 2017-11-08


Summary

Due to a process fault, the gearbox was filled with ATF fluid containing sulphur on AudieBay logo vehicles with multritronic manufactured within a specific period. As a result, a copper sulphide layer may form on the conductor tracks of the gearbox control unit and cause electrical faults. This Update is in effect until removed. Procedure is valid only for vehicles that show the 37H5 code in the Elsa Campaign/Action Information screen on the day of repair. Vehicle must be within the New Vehicle Limited Warranty. Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin. Procedure must be performed on applicable vehicles in dealer inventory prior to sale. Due to a process fault, the gearbox was filled with ATF fluid containing sulphur on AudieBay logo vehicles with multritronic manufactured within a specific period. As a result, a copper sulphide layer may form on the conductor tracks of the gearbox control unit and cause electrical faults.


ATF must not be missed with other type of ATF
fluid!
Only use ATF for the gearbox “multitronic 0AW”.

© 2014 AudieBay logo of America, Inc.

Page 15 of 21

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
AudieBay logo of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
1. Secure filled reservoir for ATF charging
device as high as possible on vehicle.
2. Stopcock on ATF charging device for CVT
gearboxes must be closed.

3. Connect diagnostic tester.
4. Select Guided Functions:
a. Powertrain
b. 01 – Self-diagnosis compatible
systems
c.

02 – Gearbox electrics

d. 02 – Gearbox electrics, functions
e. 02 – Measured values
f.

Select the measure value Gearbox
oil temperature from the list.

5. Read off ATF temperature.

© 2014 AudieBay logo of America, Inc.

Page 16 of 21

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
AudieBay logo of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
6. Remove O-ring from connection of
the ATF charging device for CVT gearboxes
.

Caution! Risk of filling up gearbox
incorrect:
The connection must be screwed hand
tight all the way into the inspection hole on
the gearbox with the O-ring removed.
The O-ring must be removed at the
connection so that the fluid level pipe in
the inspection hole can be pressed into the
upper position. Only then can the ATF level
be checked and topped up to the maximum
correctly.

7. With O-ring removed, screw connection of
ATF charging device for CVT gearboxes
hand tight all the way into
threaded hole for ATF inspection plug. This
will push the fluid level pipe into the correct
installation position.
8. Turn stopcock in direction of filling hose
. The ATF will run into the
gearbox.
9. Fill 5.5 to 6.0 L of ATF into gearbox.
10. Move selector lever to “P”.
11. Start engine.
12. Briefly bring engine speed to 2500 rpm.
13. Apply brake pedal and switch through
selector lever positions “P, R, N, D, S”,
staying in each position for 2 seconds.
14. Move selector lever to “P” and allow engine
to run at idling speed.

© 2014 AudieBay logo of America, Inc.

Page 17 of 21

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
AudieBay logo of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
ATF temperature at 35°C:
15. Check ATF level by turning stopcock in
direction of drain pipe .
At 35°C, there should be a flow of ATF from the
inspection hole (strong at first, then steady);
repeat filling procedure if necessary.
The ATF level varies according to the ATF
temperature.

Temperature too low will result in over
filling.

Temperature too high will result in under
filling.

16. Wait until only a small amount of ATF can
be seen emerging.
17. Unscrew connection on stopcock of ATF
charging device for CVT gearboxes from opening for ATF inspection
plug.
45°C ATF temperature at the latest:
18. Screw in new ATF inspection plug and
tighten. Tightening torque: 30 Nm

Adapting control unit (step 10)
1. Select Guided Function:
a. Powertrain
b. 0AW gearbox
c.

01 – Self-diagnosis compatible
systems

d. 02 – Gearbox electronics
e. 02 – Gearbox electronics, functions
f.

02 – Replace control unit – Run
program.

© 2014 AudieBay logo of America, Inc.

Page 18 of 21

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
AudieBay logo of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Update Time Requirements/
Reimbursement

To ensure prompt and proper payment, be sure to immediately enter the
applicable reimbursement code listed below upon completion of the repair work.
Claims will be paid only for vehicles that show the 37H5 code in the Elsa
Campaign/Action Information screen on the day of repair.

37H5 Saga Claim Entry Procedure
Check Elsa to determine whether Update 37H5 is open.
Service No.: 37H5
Damage Code: 0099
Parts Manufacturer - Removed part: 002
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria ID

Repair operation

Labor Operation
Number

TU

06 or 12

Purge multitronic, replace and adapt gearbox
control unit

3730 4199

330

Criteria ID

Part Number

Part Description

Quantity

06

4G2 927 155

Gearbox control unit

1

12

8K9 927 155

Gearbox control unit

1

0AW 301 685 C

Fluid level pipe

1

WHT 005 623 A

Sealing plug

1

01T 927 213 A

Seal for connector

1

0AW 301 475 B

Gasket for housing cover

1

01J 325 413

O-ring (hydraulic control unit)

2

WHT 002 459

Bolt M8x40

12

G 052 516 A6

ATF (20L container)

1

06 or 12

© 2014 AudieBay logo of America, Inc.

Page 19 of 21

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
AudieBay logo of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through AudieBay logo Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable Service
Number, Customer Information, Dealer Number and Date.

Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only binding
inquiry and verification system; other systems are not valid and may
result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact AudieBay logo Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.

© 2014 AudieBay logo of America, Inc.

Page 20 of 21

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
AudieBay logo of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Required Parts and Tools
Criteria

Part Number

Part Description

Quantity

06

4G2 927 155

Gearbox control unit

1

12

8K9 927 155

Gearbox control unit

1

0AW 301 685 C

Fluid level pipe

1

WHT 005 623 A

Sealing plug

1

01T 927 213 A

Seal for connector

1

0AW 301 475 B

Gasket for housing cover

1

01J 325 413

O-ring (hydraulic control unit)

2

WHT 002 459

Bolt M8x40

12

G 052 516 A6

ATF (20L container)

1

06 or 12

• Properly destroy and dispose of removed parts in accordance with all state and local requirements, unless
otherwise indicated and/or requested through SAGA.
• If you have exhausted your allocated parts and you require additional parts for vehicles affected by this Update
but have exceeded your Upper Order Limit, please submit your requests for additional parts via email to
upperorderlimits@audieBay logo.com. Be sure to include the affected VINs with your order. Prior to submitting your
request, ensure that each vehicle has the 37H5 code open in Elsa. Your order will be reviewed and processed
accordingly.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.

© 2014 AudieBay logo of America, Inc.

Page 21 of 21

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
AudieBay logo of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

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Replacement Service Bulletin Number:

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