Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: AOS-14-13

Subject: ODIS Service Installation Phase 3 - Security Certificate
Request & Installation Instructions

Date: March 20, 2014

Supersedes AOS-14-07 due to revised license & certificate file management.

Table of Contents
Section

Page

1.0

Introduction - MUST READ!

1

2.0

Preparation

2

2.1

Request Resources Checklist

2

2.2

Device & Software Checklist

2

3.0

Certificate Request & File Management

3

3.1

Certificate Request via eCRMS

3

3.2

Certificate File Management

6

4.0

Certificate Installation

7

5.0

Certificate File Backup

11

Notes:
• The following procedures must be performed by qualified personnel only!
• Please read these instructions in their entirety before performing these procedures. If you do not
have previous experience loading software or do not understand these instructions,
arrange to have a qualified person perform these procedures.
• Heed all prerequisite requirements and notes, and follow all instruction steps in the Section
order given, including instructions cross-referenced in documents posted on ServiceNet.
• Perform the procedures in an area that is quiet, clean and without distraction or interruption.
• Discard all printed copies of this document after use. Revised versions may be issued at any
time. Always check ServiceNet for the latest version.

1.0 – Introduction
An ODIS Service Security Certificate is required on each diagnostic device connected to VWAG Group
Systems for vehicle immobilizer adaptations, SVM, online software updates and ElsaPro - Infomedia.
The certificate is associated with the device hardware key and installed license.
Use this document to request and install a security certificate on VAS diagnostic devices where a security
certificate was not previously installed or to request and install a replacement certificate. ODIS
Service installation Phases 1 through 3 must be completed on all new devices and existing devices where
the operating system was updated or recovered prior to using ODIS Service for vehicle diagnosis.
Page 1 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.0 – Preparation
Important preparation prerequisites must be fulfilled prior to proceeding!

2.1 – Request Resources Checklist



Request Resources Checklist
Person performing certificate request has access permission to the eCRMS application on vwhub*
Network desktop PC or laptop connected to a printer available



Fax machine available

or



Scanner and network desktop PC or laptop with email program available

*Access is granted by the Dealership Systems Administrator

2.2 – Device & Software Checklist



Device & Software Checklist
New Devices – New Request:



ODIS Service Installation Phase 1 - Preparation & License Request Instructions (eShop)
completed



ODIS Service Installation Phase 2 – Software Installation & Configuration Instructions
completed



The latest version of ODIS Service installed

Existing Devices – Replacement Request:



The latest version of ODIS Service installed

Backup USB flash drive on hand as per installation Phase 2 - Section 5.2. (Backup USB flash drive
must contain the device folder with “License” and “Certificate” subfolders, and text document with
saved hardware key as per installation Phase 1 - Section 3.5).

ATTENTION!
DO NOT proceed with the certificate request process if…
-

You do not have access permission to the eCRMS application on vwhub.
ODIS Service is not installed.

-

The diagnostic device hardware key was not recorded in a text document and saved in
the backup USB flash drive.
The hardware key must be copied from a text document and pasted into the eCRMS
interface. Manual (typed-in) entry of the hardware key is not possible!
Preparation steps completed. Proceed to Section 3.0 – Page 3.

Page 2 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – Certificate Request & File Management
3.1 – Certificate Request via eCRMS
1. Insert the backup USB flash drive with device folder into available port on a network PC or laptop
connected to a printer.
2. Open the backup USB flash drive directory.
3. Start Internet Explorer and Logon to vwhub.
4. Select the My Hub or Service category.
5. From the Related Sites menu (far left) click on ODIS Certificate Request Mgmt. System (eCRMS).
6. Complete the eCRMS logon.
7. Select Create Certificate:

8. The eShop license referred to below is the ODIS Service license file that was installed during the
Installation Phase 2 process. Click Yes:

The eCRMS request interface appears.
Information must be entered in all request interface fields marked with an asterisk ( * )
9. Enter all applicable information as required in the Dealer/Site Information and Contact
Information sections.
Continued …4/
Page 3 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
10. Enter the diagnostic device information in the Device Information section as follows:
a. Minimize the eCRMS browser session and navigate to the backup USB flash drive directory (or
other location with the device hardware key saved as text).
b. Open the applicable device folder and Hardware Key document (or other document with the
recorded hardware key).
c. Select and Copy the first 32 characters (only) of the hardware key. Example:

The characters are saved in Windows “clipboard” memory.
d. Restore the eCRMS browser session.
e. In the *Device Type field, Select the device type from the dropdown menu.
f.

In the *Hardware ID field, use Windows keystroke combination Ctrl + V to Paste the 32character Hardware Key into the field. (Manual entry is not possible).

g. In the *Device Name field, Enter the corresponding, assigned device ID.
When all required information fields ( * ) are filled in, click Submit:

40XXXXX

40XXXXX

John Smith Autohaus

xxx-xxx-xxxx

xxxxxxxxxxxxxxxxxxx

xxxxxxxx

xxxxxxxx

xxxxxxxx

xxx

John Smith

xxx-xxx-xxxx

[email protected]

[email protected]

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

VASXXXX

e

xxxxxxxx

f

g

Continued …5/
Page 4 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Note:
The device ID must be accurately associated with its hardware key in the preceding step. The
device ID and hardware key entered above will appear next to the certificate file staged in
eCRMS during the Certificate Management steps that follow.
11. Note the email address and/or fax number from the Important dialog message. Click OK:

12. Print the confirmation page (click Print):

13. In the printed copy, fill in the Service Manager’s name.
14. Have your Service Manger sign and date the printed copy.
15. Fax the printed form to (248) 754-6302 or scan and email form to information.security@vw.com
16. Safely remove /eject the backup USB flash drive.
17. Retain USB flash drive for the Certificate Management steps that follow.
When the certificate request is approved:
•

The certificate is created and staged for download in eCRMS.

•

An email is sent, instructing you to logon to eCRMS to locate and download the certificate.

Note: Certificate request confirmation emails can be expected within one working day from the
time of submission.

Certificate Request steps completed. Proceed to Section 3.2 – Page 6.

Page 5 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.2 – Certificate File Management
Prerequisites:




Certificate confirmation email received.
Backup USB flash drive on hand.

1. Insert the backup USB flash drive with device folder into available port on a network PC or laptop.
2. Logon to vwhub and navigate through My Hub or Service > Related Sites > ODIS Certificate
Request Mgmt. System (eCRMS). A new browser window will open.
3. Logon as necessary and then select View Certificate:
4. Enter your Dealer Number, select Status: Active, and click Search:

A screen with active certificate(s) for the dealership appears:
1. Note the Device ID associated with a posted certificate and place a checkmark () next to the
certificate number:
2. Click Download Certificate: Note the Download Instructions dialog, and click OK:

3. Navigate to the applicable device folder on the backup USB flash drive, and Save the certificate in
the Certificate subfolder:

Continued …7/
Page 6 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Ensure certificate file appears as being saved in the applicable Certificate subfolder.
4. Select Close eCRMS:

5. Safely remove /eject the backup USB flash drive
6. Retain backup USB flash drive for the certificate installation steps that follow.
Certificate Management steps completed. Proceed to Section 4.0 below.

4.0 – Certificate Installation
Prerequisites:






Diagnostic device plugged in to A/C power adapter and booted to Windows desktop.
Note the device ID of the device on which the certificate installation is being made.
VAS 5052A: Recommend connecting USB mouse and keyboard for easier input.
Backup USB flash drive with saved certificate file on hand.

1. Insert the backup USB flash drive into the diagnostic device requiring certificate installation.
2. From the Windows desktop, click the DiagStarter icon.
3. Select Offboard Diagnostic Information System Service.
4. From the ODIS Service main screen, select the Admin operating mode:
5. Click the Certificate tab:

Continued …8/
Page 7 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
6. Click Select:

6. Navigate to directory for the backup USB flash drive:

7. Open the backup USB Flash drive directory
8. Locate and Open the device folder for the device on which the certificate installation is being done.

Continued …9/

Page 8 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
9. Open the Certificate subfolder and select/highlight the saved certificate file (xxxx-cert). Then click
Open to copy the certificate file to the installation window entry:

Note: DO NOT double-click on certificate file in its saved location!
10. Ensure certificate file appears as being copied (directory path illustrated is example only):

11. Minimize the ODIS Service window.
12. Navigate to the backup USB flash drive directory (or other location with hardware key saved as text)
and open Hardware Key document.
Continued …10/
Page 9 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
13. Select and Copy the first 32 characters (only) of the hardware key. Example:

14. Restore the ODIS Service window.
15. Paste the 32-character hardware key (only) in the Password entry field as illustrated below. Ensure
that no extra spaces or characters are present. When a valid certificate and password (hardware key)
are recognized, the Import button will become active. Click Import:

Continued …11/

Page 10 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
16. The certificate appears in summary form in the Available certificate window. Click Ok:

17. Click Diagnosis to return to the main screen or Close the application.

Security Certificate Installation steps completed. Proceed to Section 5.0 below.

5.0 – Certificate File Backup
The following steps describe how to copy the certificate file from the backup USB flash drive to the
device folder on the diagnostic device desktop.
These steps complete the backup of certificate file to facilitate reinstallation of the certificate from the
desktop location (in case ODIS Service is removed and reinstalled), or reinstallation of the certificate file
from the USB flash drive (in case of Windows system recovery).
1. Navigate to the device folder on the backup USB flash drive.
2. Open the Certificate subfolder.
3. Select and Copy the certificate file.
4. Navigate to the Windows desktop and Open the original device folder.
5. Open the Certificate subfolder and Paste the certificate file in the folder.
6. Close all open folders and Windows.
7. Safely remove/eject the backup USB flash drive and retain for future use if necessary.
Certificate File Backup steps completed. All Certificate Process steps completed.

Page 11 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.