Technical Service Bulletin
57 Door handle touch sensors (Audi advanced key) inoperative
57 14 00 2027353/2 January 21, 2014. Supersedes Technical Service Bulletin Group 57 number 11-52 dated
August 17, 2011 for reasons listed below.
Model(s)

Year

VIN Range

A4

2009

All

A4

2010

A000001 - A169802
N000001 - N065315

A5

2008 - 2009

All

A5

2010

000001 - 077701

A5 Cabriolet

2010

000001 - 024403

Q5

2009

All

Q5

2010

000001 - 104008

Vehicle-Specific Equipment

Audi advanced key

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header data (Added DTCs)
Revised Service (Revised for clarity)
Revised Required Parts and Tools (Parts supersession)

1

8/17/2011

Initial publication

• The exterior door handle touch sensors (Audi advanced key) are inoperative on one or several doors.
• The key blade can be used to lock or unlock the vehicle mechanically, and the key remote buttons can be
used to lock or unlock the vehicle electronically.
• One or more of the following DTCs may be stored in the access and start authorization control module, J393
(address word 05):
• DTC 03285 (Left front exterior door handle touch sensor - short circuit to ground or incorrect signal)
• DTC 03286 (Right front exterior door handle touch sensor - short circuit to ground or incorrect signal)
• DTC 00192 (Left rear exterior door handle touch sensor - short circuit to ground or incorrect signal)
• DTC 00192 (Right rear exterior door handle touch sensor - short circuit to ground or incorrect signal)

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Technical Background
Concept-related restrictions:
• Audi advanced key functions can be disabled by interference from nearby transmitters (such as cell phones,
wireless headphones, other vehicle keys, etc.) that are using the same frequency range, as no positive
identification is possible.
• If the customer attempts to lock the vehicle by touching
the lock sensor on the outer side of the handle, but
reaches into the door handle simultaneously (triggering
the unlock sensor) the door will not lock (Figure 1).
When lock and unlock signals are sent from the lock
sensor and the unlock sensor at the same time, the
unlock signal has a higher priority.

Figure 1. Reaching into door handle while
touching the lock sensor.
• The Audi advanced key system needs a short response time for key identification. If the handle is grabbed
then quickly pulled, the key may not yet be identified and the door may not unlock.
• The door cannot be unlocked for a short period following the door being locked. This allows the customer
time to pull the handle to check that the door has locked.
• To reduce power consumption, the door handle touch sensors are deactivated when the vehicle has been
parked for a few days. To reactivate the sensors, the customer must awaken the vehicle by pulling the handle
twice to open the door.
• If the vehicle battery is discharged, the energy management system gradually deactivates unnecessary
convenience functions, which may include deactivation of Audi advanced key.
System component issues:
• The magnet under the cap of the door handle may not be installed.
• The system may be intermittently inoperative after water (from heavy rain or car wash) has entered the door
handle touch sensor rubber sleeve.
• Incorrect touch sensors may be installed.
Tip: If a DTC for any one of the door handle touch sensors is permanently stored into the access and start
authorization control module, J393 (address word 05), the Audi advanced key feature will not work for all of the
doors.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Production Solution
Optimized door handle touch sensors.

Service
1. Explain the concept-related restrictions to the customer. If the customer issue is not related to these
concept-related restrictions, proceed to step 2.
2. Review measured value block 43 in the access and
start authorization control module, J393 (address word
05). Check the second bit from the right of the affected
door handle (Figure 2) and proceed with the appropriate
section below.

Figure 2. Second bit from the right in MVB 43.
If the second bit from the right of the affected door handle is always 1:
The handle must be checked for an installed magnet:
1. Pull the affected door handle open and check if the
magnet is installed (indicated as “Position 8” in
ETKA illustrations) (Figures 3, Figure 4, and Figure
5).
2. If the magnet is missing, install the magnet.

Figure 3. Magnet location in ETKA illustration.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Figure 4. Door handle cap with an installed
magnet.

Figure 5. Location for magnet in door handle cap.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
If the second bit from the right of the affected door handle is not always 1:
1. Use Guided Fault Finding to check the wiring of each
door handle for which a DTC is logged in the J393
control module.
2. If there are no problems with the wiring, check in
Measured Value Block 43 the locking and unlocking
function using Audi advanced key for every door
handle.
3. If a door handle does not respond properly, remove
the touch sensors (Figure 6) from the door handles to
check the part number (Figure 7). During the removal
make sure that the sensor is pried out using a
screwdriver according to the repair manual.
4. Replace all door handle sensors with part number
8K0927753 or 8K0927753A.
Part numbers 8K0927753B, 8K0927753C,
4G8927753 and 4G8927753A are optimized; do not
replace them.

Figure 6. Removal of touch sensor.

Figure 7. Door handle touch sensor part number.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.

Service Number:

5711, 5811

Damage Code:

0040

Labor Operations:

Lock cylinder remove+reinstall (magnet)

5709 1900

20 TU

Remove and install passenger magnet

5711 1999

20 TU

Remove and install 2 front magnets

5711 2099

30 TU

Remove and install magnet (rear)

5811 1999

20 TU

Remove and install 2 magnets (rear)

5811 2099

30 TU

Door handle remove+reinstall (sensor)

5711 1950

10 TU

2 Door handle remove+reinstall (sensors)

5711 2050

20 TU

Door handle remove+reinstall (sensor)

5811 1900

20 TU

2 Door handle remove+reinstall (sensors)

5811 2000

30 TU

GFF – Checking and clearing fault codes

0150 0000

Time stated on
diagnostic
protocol (Max 100
TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Diagnostic Time:

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2027353/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin
Required Parts and Tools
Part Number

Part Description

Quantity

4G8927753

Door handle touch sensor – from MY09 A4, A5, A5 Cabriolet, Q5

1 per door handle

4G8927753A

Door handle touch sensor – MY08 A5

1 per door handle

8T0837343

Door handle magnet

1 per door handle

Additional Information
All parts and service references provided in this TSB (2027353) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.