NHTSA ID Number: 10122123
Manufacturer Communication Number: Campaign Circula
TSB/Document Date: 2017-11-08
Summary
Vehicle Emission Control Information Label: The Vehicle Emission Control Information Label contains the word ?AIR? when it should not. This makes the label non-compliant with Federal Regulations. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of issue. The procedure for servicing the vehicle, and a customer letter example are also available.
Emissions Recall
Code: 01B2
Subject
Vehicle Emission Control Information Label
Release Date
December 17, 2015
Affected Vehicles
U.S.A. & CANADA:
2016 MY Volkswagen
Jetta with 1.4L Engine (non-Hybrid)
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
The Vehicle Emission Control Information Label contains the word “AIR” when it should not.
This makes the label non-compliant with Federal Regulations.
Corrective Action
Install corrected Vehicle Emission Control Information Label.
Parts Information
A supply of labels will be sent to dealers with affected inventory prior to launch. Additional labels
can be ordered through the Compliance Label Ordering Portal on vwhub.com. Please have the
VIN(s) you are ordering for available when you place your order.
Code Visibility
On or about December 17, 2015, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about December 17, 2015, this campaign code will show open on affected vehicles in
Elsa.
On or about December 17, 2015, affected vehicles will be identified with this campaign code in
the VIN Lookup tool at www.vw.com.
Owner Notification
Owner notification will take place in January 2016. Owner letter examples are included in this
bulletin for your reference.
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 1 of 8
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
Damage Code
Parts Vendor Code
Claim Type
01B2 (Number zero, not letter O)
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor operation as causal part
Do not claim wash/loaner under this action
01
Install Emission Control Information Label
Labor operation: 0102 23 99
10 T.U.
OUTSIDE MATERIAL
Quantity
1
Part Number
Description
Amount
04E010005HRVU
Emission Control Information Label
9.45
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 2 of 8
Customer Letter Example (USA 49S)
This notice applies to your vehicle:
Subject:
Emissions Recall 01B2 - Vehicle Emission Control Information Label
Certain 2016 Model Year Volkswagen Jetta 1.4L Engine Vehicles (non-Hybrid)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision
to conduct an emissions recall on certain 2016 model year Volkswagen Jetta 1.4L engine vehicles. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?
The Vehicle Emission Control Information Label contains the word “AIR” when it should
not. This makes the label non-compliant with Federal Regulations.
What will we do?
Your authorized Volkswagen dealer will install a corrected Vehicle Emission Control
Information Label on your vehicle. This work will take just a few minutes to complete
and will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. For your convenience,
you can also visit www.vw.com and click on the “Owners” link to locate a dealer near
you and schedule this service online.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please don’t hesitate to contact Customer CARE, Monday through
Friday from 8AM to 6PM (local time) by phone at 800-893-5298. You are also welcome
to e-mail or chat through the “Contact Us” page http://www.vw.com/contact/.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please click on the Look Up Recalls link at www.vw.com and enter your
Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
As always, if you have any questions or if you need additional assistance, please
contact Customer CARE or your authorized Volkswagen dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 3 of 8
Customer Letter Example (United States – California)
This notice applies to your vehicle:
Subject:
Emissions Recall 01B2 - Vehicle Emission Control Information Label
Certain 2016 Model Year Volkswagen Jetta 1.4L Engine Vehicles (non-Hybrid)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision to
conduct an emissions recall on certain 2016 model year Volkswagen Jetta 1.4L engine vehicles. Our records show that
you are the owner of a vehicle affected by this action.
What is the issue?
The Vehicle Emission Control Information Label contains the word “AIR” when it should not.
This makes the label non-compliant with Federal Regulations.
What will we do?
Your authorized Volkswagen dealer will install a corrected Vehicle Emission Control
Information Label on your vehicle. This work will take just a few minutes to complete and
will be performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service. For your convenience, you can also
visit www.vw.com and click on the “Owners” link to locate a dealer near you and schedule
this service online.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.
Important information for
California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you renew
your vehicle registration. Therefore, please make sure that this campaign is completed
prior to the renewal of your vehicle registration, and that you furnish proof of completion
to the Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order,
including a signed “Proof of Correction” certificate. You obtain this from your dealer after the
campaign has been completed. Please retain the signed “Proof of Correction Certificate”
with your vehicle records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication,
please don’t hesitate to contact Customer CARE, Monday through Friday from 8AM to 6PM
(local time) by phone at 800-893-5298. You are also welcome to e-mail or chat through the
“Contact Us” page http://www.vw.com/contact/.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.vw.com and enter your
Vehicle Identification Number (VIN). As always, if you have any questions or if you need
additional assistance, please contact Customer CARE or your authorized Volkswagen
dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 4 of 8
Customer Letter Example (CANADA)
This notice applies to your vehicle:
Subject:
Emissions Recall 01B2 - Vehicle Emission Control Information Label
Certain 2016 Model Year Volkswagen Jetta 1.4L Engine Vehicles (non-Hybrid)
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act,
1999. Volkswagen has determined that a defect, which relates to a prescribed emission standard, exists in certain
2016 Model Year Volkswagen Jetta 1.4L engine vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
The Vehicle Emission Control Information Label contains the word “AIR” when it should not.
This makes the label non-compliant with Federal Regulations. There is no pollution risk
associated to this issue.
What will we do?
Your authorized Volkswagen dealer will install a corrected Vehicle Emission Control
Information Label on your vehicle. This work will take just a few minutes to complete and
will be performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. On or about
December 17, 2015 the necessary repair instructions and parts were available to your
authorized Volkswagen dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please call or write to:
Volkswagen Canada
Attn: Customer Relations (01B2)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-8987
www.vw.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 5 of 8
Campaign Work Procedure
Emissions Recall 01B2
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
Required Parts
Quantity
Part Number
Part Description
1
04E 010 005H
Emissions Control Information Label
•
•
When placing label order ensure that the part number with suffix “RVU” is requested.
Additional labels can be ordered through the Compliance Label Ordering Portal on vwhub.com.
Work Procedure
TIP
If Campaign Completion label is present,
no further work is required.
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is “Open”
•
Note the Applicable Criteria ID
for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 6 of 8
Section B – Install Replacement Emission
Control Information Label
•
Open the hood.
•
Locate the “Vehicle Emission Control
Information” label on the underside of the
hood .
•
Clean the surface of the existing label.
•
Peel the replacement label off the backing
paper.
•
Affix the replacement label over
the existing label.
•
Ensure minimal air bubbles are created
when installing the new label.
NOTE
•
The surface of the existing label must
be clean, dry, and free from oil residue
prior to applying the replacement label.
•
The replacement label MUST cover the
existing label completely.
•
Handle the replacement label carefully.
Do not touch the adhesive backing.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 7 of 8
Section C – Campaign Completion Label
•
Open the hood.
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next
to the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not
cover any existing label(s).
•
Close the hood.
Proceed to Section D for California only
Section D – CALIFORNIA ONLY Requirements
for Emissions Campaigns Having
Customer Notification
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed
prior to vehicle registration renewal. When
campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall
– Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at
no cost online via the Compliance Label Ordering
portal at www.vwhub.com.
TIP
Ensure owners are aware of the importance of
retaining the completed certificate for their
records. It should be mailed to the California
DMV only upon request.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2015
01B2/6T Page 8 of 8
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TSB/Document ID: Campaign Circula
Replacement Service Bulletin Number:
MFR Communication Date: 2015-12-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
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