Technical Bulletin
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Jetta

1999-2016

All

All

All

All

Passat

1998-2010

All

All

All

All

Tiguan

2009-2016

All

All

All

All

Golf

1999-2014

All

All

All

All

Jetta Wagon,
Jetta
SportWagen,
Golf Wagon

1999-2014

All

All

All

All

Condition
64 15 01 March 2, 2015 2039887
Rear Door Glass Inoperative
The rear glass cannot be opened / closed, the rear glass may slide down into the door, or the rear glass motor
operates but the glass does not move.

Technical Background
The spreader plug with expanding pin for securing the door glass to the window regulator can wander loose from
the glass (see Fig.1 No 3 / 4). If this occurs, the door glass will no longer be secured to the window regulator.
Tip:
Should this symptom occur, perform this repair on both rear door glass assemblies.

Page 1 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin

Figure 1

Production Solution
Not Applicable.

Page 2 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Procedure:
Replace the spreader plug with expanding pin for securing the rear door window.
• Remove the rear door trim panel, see Repair Manual Group 70 in Elsa.
• Remove the inner glass shaft seal, see Repair Manual Group 64 Glass, Window Regulators in Elsa.
• Remove the outer glass shaft seal, see Repair Manual Group 64 Glass, Window Regulators in Elsa.
• Remove the rear door glass, see Repair Manual Group 64 Glass, Window Regulators in Elsa.
• Inspect the hole for the spreader plug in the glass for damage. (If there is damage to the hole in the glass, the
glass must be replaced during this repair.)
• Using the foil tape (part number AKL.433.014.01) or vinyl tape obtained locally, cut a 55 mm long and 6 mm
wide strip.
• Wrap the strip around the center of a new spreader plug (see Fig. 2).

Figure 2 (Adhesive strip shown in red for clarity)

Page 3 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Measure the diameter of the new plug with the adhesive strip. The diameter must be approximately 13.4 mm
(see Fig. 3).

Figure 3 (Acceptable diameter after adding adhesive strip)

Page 4 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Insert the new plug into the glass using a rotating motion.
Note:
Make sure the adhesive strip doesn’t come loose when the plug is inserted.
Tip:
The adhesive strip and spreader plug must be centered in the hole (see Figure 4).

Figure 4
• Lock the expanding pin into the spreader plug according to the repair manual, see Repair Manual Group 64
Glass, Window Regulators in Elsa and check for a secure fit.
• Install the rear door glass, see Repair Manual Group 64 Glass, Window Regulators in Elsa.
• Operate the glass full travel at least 3 times to ensure proper operation.
• Install the outer window shaft seal, see Repair Manual Group 64 Glass, Window Regulators in Elsa.
• Install the inner window shaft seal, see Repair Manual Group 64 Glass, Window Regulators in Elsa.
• Install the rear door trim panel, see Repair Manual Group 70 in Elsa.
• Repeat procedure on opposite door.

Page 5 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Jetta

2011-2016

All

All

All

All

Golf/GTI/Golf R

2011-2014

All

All

All

All

Tiguan

2011-2016

All

All

All

All

Jetta
SportWagen,
Golf Wagon

2011-2014

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

Service Number:

1)

Damage

HST

Damage Location
(Depends on Service No.)

--

Use applicable when
indicated in ElsaWeb (L/R)

Code
6460

0018

Jetta (162, 163), Jetta
SportWagen/Golf Wagon (AJ5)

3ME

Golf/GTI/Golf R (5K1), Tiguan
(5N1, 5N2)

WWO

2)

Parts Manufacturer
2)

Jetta (162, 163), Jetta SportWagen/Golf Wagon (AJ5)
3)

Labor Operation :

70732000 = 70 TU

Remove and Install 2 Rear Door Trims
3)

Labor Operation :

64601950 = 20 TU

Remove and Install Left Rear Door Window
3)

Labor Operation :

64601950 = 20 TU

Remove and Install Right Rear Door Window
Page 6 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
3)

Labor Operation :

64735599 = 20 TU

Replace Spreader Plug
Includes
• Modify Spreader Plug (left and right side)
Golf/GTI/Golf R (5K1), Tiguan (5N1, 5N2)
3)

Labor Operation :

70732000 = 70 TU

Remove and Install 2 Rear Door Trims
3)

Labor Operation :

64601950 = 30 TU

Remove and Install Left Rear Door Window
3)

Labor Operation :

64601950 = 30 TU

Remove and Install Right Rear Door Window
3)

Labor Operation :

64735599 = 20 TU

Replace Spreader Plug
Includes
• Modify Spreader Plug (left and right side)
Causal Part:

6N0839511
Diagnostic Time

GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 = 00 TU

4)

NO
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2039887” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Page 7 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Required Parts and Tools
Part No:

Part Description

Quantity

AKL 433 014 01

Protective Foil

0.1

6N0 839 511

Pin

2

No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 8 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.