VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

January 19, 2016

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming Update 50C8 – A-Pillar Seal
2016 MY Volkswagen Passat

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
This is to inform you of an upcoming Update that will be visible in Elsa and ServiceNet on or about
January 20, 2016.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each
specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing Updates, Volkswagen is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls
and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or
any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the
Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to consumers. Your
effort is integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.

Volkswagen Customer Protection
Attachment: Update Data Sheet (1)

50C8/3T

UPDATE DATA SHEET
SAGA CODE
MARKET(S)

50C8
United States and Canada

AFFECTED VEHICLES

2016 MY Volkswagen Passat

CODE VISIBILITY DATE

On or about January 20, 2016

TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
VEHICLE COUNT

A-Pillar Seal
During production, there was an error in sealant application on a
portion of the A-pillar seam on one or both sides of the vehicle.
Improperly applied sealant can result in customer complaint regarding
water ingress.
Revised application process of the sealant onto the A-pillar seam.
New Vehicle Limited Warranty
USA: 756
Canada: 42

APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
ADDITIONAL INFORMATION

Up to 20 TU
SEE UPDATE TECHNICAL BULLETIN
3M Super Silicone Sealant

Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.

IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions. ©2016 Volkswagen Group of America/Volkswagen Canada, Inc.