NHTSA ID Number: 10121046
Manufacturer Communication Number: December ProFi M
TSB/Document Date: 2017-10-31
Summary
This communication is to update our ProFi dealers of the current status of the latest inbound and outbound ProFi requests.
Monthly Updates
Date: January 2nd 2016
VW
PROFI Program
Product Support - VWoA
ProFI Program Updates
Contents
1.
Inbound Requests – Overview
Pg. 2
3.
Outbound Requests – Closed
Pg. 4
2.
1
Outbound Requests – New/Open
Product Support
Pg. 3
Monthly Updates
Date: January 2nd 2016
VW PROFI Program
Product Support - VWoA
1. Inbound Requests – Overview
December
2015
Inbound requests year-to-date overview
Cases
Received
39
December
2016
Cases
Received
19
Cases Closed
38
Cases Closed
18
New
Unknown
Issues
10
New
Unknown
Issues
5
Cases with
Known
Issues
29
Cases with
Known
Issues
14
Average
Time to
Close
9 days
2
Average
Time to
Close
12 days
Product Support
Monthly Updates
Date: January 2nd 2016
VW PROFI Program
Product Support - VWoA
2. Outbound Requests – New/Open
Topic ID
New/Open outbound requests
Opened
Weeks Open
2016_018
Turbocharger Wastegate Rod
10/25/2016
8
Model Year: 2009-2016
Carline(s): Tiguan
See outbound request form attached for the required actions.
Still currently investigating topic.
Please send any information/case details to the Profi Inbox with
the request title in the subject line.
3
Product Support
Monthly Updates
Date: January 2nd 2016
VW PROFI Program
Product Support - VWoA
3. Outbound Requests – Closed
Topic ID
Outbound requests closed within the last month
There were no outbound requests closed in the last month.
4
Product Support
Closed
Weeks Open
PROFI Dealer Vehicle Information Request Form
MY(s) Affected:
2009-2016
Vehicle Model(s):
Tiguan
VIN Range (if applicable):
All
CCTA
All
Engine Code(s):
Gearbox (Manual / Automatic):
Issue ID #
2016-018
Photos (if applicable):
Issue Description / Symptom:
Vehicle requires turbo replacement
Workshop Problem Validation Procedure:
Remove Turbocharger
Required Actions:
Obtain a photo of the wastegate rod and lever area as shown. Email photos to
Michael Storms.
VWoA Contact Information:
Requestor:
E-mail:
Phone Number:
Alternative Contact:
E-mail:
Phone Number:
Volkswagen Gorup of America Technical Service / Quality Analysis
Michael Storms
michael.storms@vw .com
248-754-6042
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TSB/Document ID: December ProFi M
Replacement Service Bulletin Number:
MFR Communication Date: 2017-01-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
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